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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the staff, describing them as friendly and helpful. People also appreciate the service, highlighting its reliability and speed, with some noting that the performance and uptime often exceed expectations. However, some people were dissatisfied with the website, reporting frequent downtime and issues with cPanel and phpMyAdmin. A few other people also felt that the customer service was poor, citing unresponsiveness to tickets, chats, and emails, leading to long delays in resolving critical issues. The response time was also a concern for some, with many experiencing significant waits for support.

What people talk about most

Service

Users describe ambiguous interactions with service. Many reviewers express significant dissatisfaction,... See more

Website

Customers consistently note negative experiences with website hosting. Many reviewers report frequent... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised the quick, helpful,... See more

Response time

People report negative experiences with response times, often expressing frustration with slow and unhelpful... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the support team for their friendly... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using SiteCountry since 2022 and found that they have unmatched light-speed servers at very reasonable rates. Just an amazing hosting provider. Support is cool and solves all issues within... See more

Rated 5 out of 5 stars

"Switching to Site Country was the best decision for my website. Great uptime, excellent speeds, and very affordable plans. The interface is beginner-friendly, and the support is always there when you... See more

Rated 5 out of 5 stars

we are very happy by your heartfelt support . always we have been getting nice communication and best support by the team of sitecountry. thank you very much.

Rated 5 out of 5 stars

Very good and friendly support i switched from reseller club bcz of poor support and issue with hosting on daily bases. here its all smooth plus customer support is awesome (after 1 year of use)

Rated 5 out of 5 stars

SiteCountry.com's hosting service impressed me with its reliable performance and exceptional support team. When I encountered an issue, their support team was quick to respond and resolved my problem... See more

Rated 5 out of 5 stars

They have best Hosting Plans in comparison to other companies and provide best Tech support whenever needed. I have 3 accounts with them and will definitely recommend for others.

Rated 5 out of 5 stars

Genuine support team with quick resolutions. 3-4 channels to communicate with support staff. Always get support from the team to overcome errors same day!

Rated 1 out of 5 stars

I had a very disappointing experience with this hosting service. All my websites suddenly disappeared from my hosting account without any prior notice, which caused serious disruption to my... See more

Rated 1 out of 5 stars

I paid for their top-tier server, but out of nowhere, my server went completely down showing a "license expired" error. This is a ridiculous issue to face when you have paid for a premium plan. When I... See more

Rated 1 out of 5 stars

Worst Hosting Experience Ever This hosting is a complete disaster. Their servers are full of vulnerabilities, and because of that, my site got hacked. Hackers planted backdoors straight through t... See more

Rated 1 out of 5 stars

Worst service I ever had. Frequent downtime. From yesterday my website is completely down. There chat service not working. They don't respond to Ticket replies. I am trying from 10 days TICKET no. 957... See more

Rated 1 out of 5 stars

I have been using SiteCountry hosting for the last 3 years. In the beginning, the service was fine, but in 2025 the quality has become the worst. My website goes down 5–6 times every single... See more

Rated 1 out of 5 stars

Sitecountry Hosting services has been on a downhill since past one year...and this time they went beyond the expectations. "24 hours DOWNTIME" Yes...24 Hours. My blog has been DOWN since pas... See more

Rated 1 out of 5 stars

I have not found such an irresponsible hosting provider as you yet. Last 3 Days our business website has been completely down. We can not run promotions. I have tried several times to contact you... See more

Rated 1 out of 5 stars

Their server crashed, and all website data was lost. They had no backup, and my entire business went down, causing heavy losses. I tried to reach them multiple times, but they kept avoiding me. Whenev... See more

Rated 1 out of 5 stars

They claim "99.9% uptime" but in reality, my website was down almost every single day — sometimes for 10 minutes, sometimes for hours. When I contacted support, they had no clue why. No logs, no prop... See more

Rated 1 out of 5 stars

My experience with SiteCountry Hosting has been extremely disappointing. I faced back-to-back downtime, and worst of all, I lost my data. This is unacceptable for any hosting provider. Their supp... See more

Rated 1 out of 5 stars

Downtime 100% Support time 7days Its been 7 days my server is down , my emails are lost , no one answers the tickets , after 4 days i got reply we are workign and its been seven day nothing done , w... See more

Rated 1 out of 5 stars

SiteCountry Hosting = FRAUD & ZERO SUPPORT Maine SiteCountry se 5 saal ki hosting li, aur sirf 3 mahine ke andar website multiple times phishing ka shikar ho gayi. Har baar clean kar... See more

Rated 1 out of 5 stars

Using their service for 2 years. Last year service was ok. This year stopped their eu servers. Migrated my site to a 3rd class server.. 5 min downtime every day is normal now and minimal. Rest 1-2 h... See more

Rated 1 out of 5 stars

Worst customer support, they don't give replies on time. I raised a support ticket on Sunday and till Wednesday I am waiting for reply and contact multiple times on live chat too but there response... See more

Rated 1 out of 5 stars

My site was getting down frequently and then an outage occurred. it took more than a day to migrate the data but still the site was not up. Opened multiple tickets with them but only one update with o... See more

Rated 1 out of 5 stars

i have reseller plan from sitecountry, support take weeks to get answer about just small issue. now my hosting is down for 2 days, and no one answer. now i want my data to just move to another... See more

Rated 1 out of 5 stars

Very bad service. I have purchase storage for more than 100gb and sql space is unlimited. but after few days i was unable to access cpanel. also my site frequently downs. and now my storage decre... See more

Rated 1 out of 5 stars

I purchased hosting and domain from SiteCountry, and my experience has been extremely disappointing. They promised quick support and reliable service, but the reality is completely opposit... See more

Rated 1 out of 5 stars

I have been using SiteCountry hosting for a year now, and I’d like to share my honest experience. Almost every week, 4 to 5 times, all of my hosted websites go down without any notice. When I reac... See more

Rated 1 out of 5 stars

Terrible customer service. Its been more than a week since I had raised a ticket and still they have not resolved it. Very irresponsible service.

Rated 1 out of 5 stars

bad hosting and bad service - i will not buy this HOSTING again. i will complain everywhere like:- 1. YOUTUBERS 2. INSTAGRAM 3. FRIENDS 4. GOOGLE REVIEW. 5. DMCA REVIEW. 6. etc.

Rated 1 out of 5 stars

very very bad platform and their service. i think their all five rating is rake I rarely leave negative reviews, but my experience with this platform was so frustrating and disappointing that... See more

Rated 1 out of 5 stars

The customer support is poor. They will tell you to wait and wait and then some more wait. I have raised multiple tickets and haven't been resolved. Forget resolving, they have not even ack... See more

Rated 1 out of 5 stars

3rd Class Hosting - Never Purchase | No Support Team I purchased the hosting last year. My site gets down more than 1000 times. In a single day, it gets down 3/4 times. There is no live support,... See more

Rated 1 out of 5 stars

I have been a paying customer of SiteCountry and currently have multiple active services and client websites hosted with them. For over a week, I have received no response whatsoever via... See more

Rated 1 out of 5 stars

Do not buy any of these sitecountry hosting. Their service is not good at all and the support is also very bad. It does not work even after 2 days. And these people do not even give you control over t... See more

Rated 1 out of 5 stars

ONE OF THE THIRDCLASS HOSTING PROVIDER IN THE WORLD NO CHAT SUPPORT SLOW FUNCTION FRAUD STAFFS DON'T PURCHASE ANY HOSTING

Rated 1 out of 5 stars

Worst hosting company, very irresponsible, always server down, all sites' data loss due to server breach, no security, and support ignores everything for 45 days


Company details

  1. Web Hosting Company

Written by the company

SiteCountry offers the best price to performance ratio out there with our 100% SSD servers, Professional technical support, Free CDN & SSL topped up with multiple server locations to choose from. Unmatched performance guaranteed!


Contact info

3.1

Average

TrustScore 3 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute disaster service

Absolute disaster service, unprofessional, uneducated people working here.
I initially decided to host my 100+ client's websites here but I am not satisfied with their service and unresponsive nature. I have cancelled almost my all hostings and will never do business with sitecountry again.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Unreliable Hosting Service – Not a Trusted Company, Think 100 Times Before Buying

I had a very disappointing experience with this hosting service.

All my websites suddenly disappeared from my hosting account without any prior notice, which caused serious disruption to my work. This clearly raises concerns about their reliability and data safety.

The most concerning part is that this is not a reputed hosting company but rather a reseller service. Because of this, the level of control, security, and support is highly questionable.

Before purchasing hosting from them, I strongly suggest thinking 100 times. If your data and website matter to you, it’s better to go with a trusted and established provider.

Overall, a very poor experience with unreliable service and unsatisfactory support.

11 April 2025
Unprompted review
Rated 1 out of 5 stars

Worthless

Worth experience ever .
After purchasing they never respond us.
Never recieved call no reply from message or ticket

Everyday I face issue..
Now I really frustrated that's what I just leave their server.
Site country it's an have requeste to you please close your business and refund everyone money..
And one more request to Google please blacklist them.
🙏

11 March 2026
Unprompted review
Rated 1 out of 5 stars

I paid for their top-tier server

I paid for their top-tier server, but out of nowhere, my server went completely down showing a "license expired" error. This is a ridiculous issue to face when you have paid for a premium plan. When I urgently reached out to get this critical problem fixed, their customer support completely ignored my messages and refused to connect on a call. I had no choice but to shift my hosting to another provider. Completely useless service, never trust them!

1 January 2026
Unprompted review
Rated 1 out of 5 stars

SiteCountry support is extremely…

SiteCountry support is extremely disappointing. Getting help from their team feels impossible. Their live chat is rarely available — sometimes it’s on, sometimes it’s off, depending on their mood. It seems like only one or two agents handle everything.

When you submit a ticket, even after 24 hours the only response you get is: “We are working on your issue.” The same generic reply comes on WhatsApp as well, with no real solution.

Calling them is useless because the phone number is usually switched off.

Overall, their customer support is unreliable, slow, and unprofessional. I would not recommend this service to anyone who expects timely and proper support.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Bad Hosting Company

On 10 February 2026, I purchased the SiteCountry Cloud Elite Enterprises hosting plan for ₹16,992.00 INR.

However, as an honest paying customer, I have been extremely disappointed with the service.

Customer support has been very poor — I raised multiple tickets, but the team either couldn't answer properly or took a very long time to respond (one recent reply came literally 5 hours later).

The biggest issue is that the hosting performance is not good: my website speed is very slow, and the overall experience has been frustrating.

I have now raised multiple tickets requesting immediate cancellation of my hosting plan and a full refund, but I have received no proper response or resolution so far.

Please process my refund as soon as possible.

I would appreciate a quick resolution to this matter. Thank you."

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, generated ticket on 2nd February 2026, since no resolution and not reply back from customer service

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Totally Waste & Miserable Experience

My experience with SiteCountry Hosting has been extremely disappointing. I faced back-to-back downtime, and worst of all, I lost my data. This is unacceptable for any hosting provider.

Their support is very poor — no proper response, no clear updates, and no responsibility taken when issues occur. I had to follow up multiple times, and still the problems were not resolved.

If you value uptime, data safety, and reliable support, I strongly recommend avoiding SiteCountry Hosting. This has been a waste of time, money, and effort.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Worst hosting company

Worst hosting company, very irresponsible, always server down, all sites' data loss due to server breach, no security, and support ignores everything for 45 days

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Worst service I ever had

Worst service I ever had. Frequent downtime. From yesterday my website is completely down. There chat service not working. They don't respond to Ticket replies. I am trying from 10 days TICKET no. 957355.. no response.. new Ticket created today 587403..also no response

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer support

Worst customer support, they don't give replies on time. I raised a support ticket on Sunday and till Wednesday I am waiting for reply and contact multiple times on live chat too but there response is "your issue is forward to concerned team they will revert you on same ticket".

And don't go with there affiliate program bcz they in the end when you are close to fulfill there payout criteria they don't approve your commission and don't revert.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

SiteCountry Hosting = FRAUD & ZERO…

SiteCountry Hosting = FRAUD & ZERO SUPPORT

Maine SiteCountry se 5 saal ki hosting li, aur sirf 3 mahine ke andar website multiple times phishing ka shikar ho gayi. Har baar clean karta hoon, lekin issue fir repeat hota hai – clearly unka server secure nahi hai.

Support ka bolte hain WhatsApp, Telegram, Ticket sab available hai, lekin reality me 2–3 din baad ticket ka reply aata hai, wo bhi bina solution ke.
Ab to WhatsApp, Telegram, Ticket, LinkedIn – kahin bhi reply nahi aata.

Refund ke liye ticket dala, 10 din baad reply mila:
“Hamari services chal rahi hain, isliye refund nahi milega.”

Agar services chal rahi hoti to roz issues aur roz tickets kyun hote?
Is hosting ki wajah se 3 clients already chhod chuke hain aur mujhe unki hosting change karwani padi.

⚠️ Strong warning:
Is company se hosting, server ya koi bhi service mat lena.
Mere paise phanse hue hain, aapke bhi phase sakte hain.

Worst hosting experience. Pure fraud behaviour.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

No response from support for over a week – multiple critical issues unresolved

I have been a paying customer of SiteCountry and currently have multiple active services and client websites hosted with them.
For over a week, I have received no response whatsoever via:
Support ticket system
Telegram support
Follow-ups on existing tickets
This is not a minor issue. I am experiencing serious service instability, including:
Repeated downtime and errors
Unresolved server/resource issues
Open tickets with no updates or ETA
Despite polite and detailed communication, there has been complete silence from support.
At this point, I am not asking for miracles — only:
A response
A clear explanation
A realistic resolution timeline
I hope SiteCountry will finally acknowledge this publicly and contact me to resolve the situation, because right now this level of support is unacceptable for production and client-facing services.

7 January 2026
Unprompted review

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