Sisu Clinic Reviews 

487
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, welcoming, and attentive, often highlighting their ability to provide excellent advice and make clients feel comfortable. The service is frequently described as efficient, clean, and of high quality, with many appreciating the personalized approach and clear explanations provided for treatments. People are particularly happy with the results of their treatments, noting the doctors' expertise and gentle techniques, which often exceed expectations. However, some customers also noted issues with customer service, mentioning difficulties in reaching staff and a perceived decline in service quality. A few other people also felt that their treatments were rushed or that aftercare and support were lacking when complications arose, leading to distressing outcomes and a sense of being unheard.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as friendly, welcoming,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as brilliant, excellent,... See more

Customer service

Users describe positive interactions with customer service, highlighting the friendly, welcoming, and... See more

Quality

People report positive experiences with quality, with many reviewers delighted with the results of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been going to Sisu clinic already for few treatments and I keep coming back as the results is too,also I really like how they take the time to understand what is the results that I wanna achiev... See more

Company replied

Rated 5 out of 5 stars

I have been a client of Sisu for 4 years now and each and every time I have visited the front of house are so welcoming and organised. The Doctors are also welcoming, they take time to explain each t... See more

Company replied

Rated 5 out of 5 stars

A great experience at Sisu clinic for microneedling with exosomes. Dr Sonia was so lovely, so warm and also extremely knowledgeable and helpful in making the decision on the right treatment for me. I... See more

Company replied

Rated 5 out of 5 stars

What an ideal location, filled with lovely people. It was a great experience, I'll definitely be back. Thank you to Noor and Karl for being so welcoming and Dr Sonia for a great treatment, laughing th... See more


Company details

  1. Skin Care Clinic
  2. Beauty Salon

Written by the company

Say hello to Sisu Clinic, Bye-Bye Wrinkles Founded in 2018 by doctors James Cotter and Brian Cotter, along with entrepreneur Pat Phelan, Sisu Clinic began with one mission – to make safe, effective aesthetic treatments accessible to everyone. What started as a single clinic has grown into a trusted name in anti-wrinkle treatments and skin rejuvenation, with a loyal community of patients who love their natural results. At Sisu, your experience is personal from the very first consultation. Our medical team takes the time to understand your goals and create a treatment plan that’s right for you – whether that’s smoothing fine lines, softening wrinkles, or simply giving your skin a fresh, healthy glow. We believe aesthetic treatments should enhance, not change, the way you look. Our focus is always on subtle improvements that help you feel confident, refreshed, and entirely yourself.


Contact info

4.8

Excellent

TrustScore 5 out of 5

487 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(487)

459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Doctor was super professional and…

The Doctor was super professional and had great client care. I would recommend to anyone!

5 March 2026
Unprompted review
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Reply from Sisu Clinic

We are delighted to receive your review and thank you for taking the time to send such positive feedback. We look forward to seeing you again

Rated 5 out of 5 stars

Excellent Service

Excellent friendly staff. Welcoming environment and Dr Laura is excellent as advising and providing the right treatment options that suited my needs

26 February 2026
Rated 5 out of 5 stars

Great experience

Great experience. Looking for an easy to book walk in for Botox and lip Fuller and sculptra while visiting london without over paying. They delivered. Noor and the staff were great and I loved Dr Hursh. Super kind and calming and explained everything Price was reasonable even for Mayfair. Highly recommend

5 March 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Hursh and Noor were delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

I had Botox with Dr Edel Shields at…

I had Botox with Dr Edel Shields at SISU Clinic Belfast and the experience was excellent from start to finish. Dr Edel was incredibly professional, knowledgeable and took the time to explain everything clearly before the treatment. She really listened to what I wanted and made me feel completely comfortable and reassured.

The procedure itself was quick and virtually painless, and the results are fantastic. My forehead & crows feet look smoother and refreshed while still looking completely natural — exactly what I was hoping for. It’s made such a difference to my confidence.

The clinic itself is beautiful, clean and very welcoming, and the whole team were friendly and professional.

I would highly recommend Dr Edel Shields to anyone considering Botox. I will definitely be returning for future treatments!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with everything

Very happy with everything! Great place , location, ambience and doctors!
Thank you DR Talya, - highly recommended !

16 February 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Talya has made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

I absolutely love coming here

I absolutely love coming here - and Dr Nila is simply the best !!! She is without doubt the best with a needle…seriously no pain whatsoever when she injects, plus very little bruising after and zero discomfort…I couldn’t recommend her more …I can’t wait to go again!! I also want to give a shout out to Markela on reception…she is extremely welcoming, incredibly efficient and I always look forward to seeing her. 5 stars all round.

18 February 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Nila and Markela were delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

I had the most amazing experience with…

I had the most amazing experience with Dr Sonia for my lip filler treatment in preparation for my wedding. From the moment I walked in, she was incredibly kind, reassuring, and professional. I was quite nervous about bruising and swelling, but she listened carefully and suggested using a small amount of filler to keep everything subtle and natural.
Her knowledge and conscientious approach immediately put me at ease. The results are beautiful — soft, balanced, and exactly what I hoped for. I also really appreciated that we scheduled a review appointment 10 days later to make sure everything settled perfectly.
I couldn’t have asked for a better experience before such an important event. I highly recommend Dr Sonia and will absolutely be returning to see her again!

20 February 2026
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Reply from Sisu Clinic

Thank you for your kind words, Dr Sonia was delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Won’t be going elsewhere

Won’t be going elsewhere. Talented, friendly and knowledgeable

28 February 2026
Unprompted review
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Reply from Sisu Clinic

We are delighted to receive your review and thank you for taking the time to send such positive feedback. We look forward to seeing you again

Rated 5 out of 5 stars

Amazing

Amazing. Sydney and talia was lovely and friendly they made me feel so relaxed and comfortable I was very nervous before I went in. But they was so nice i instantly felt calm. I Can’t wait to go back l

27 February 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Sydney and Dr Talia made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Dr Salina is always so lovely and makes…

Dr Salina is always so lovely and makes me feel so comfortable , super profesional, kind and gentle!!

27 February 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Salina has made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

I was a bit hesitant to try a new…

I was a bit hesitant to try a new clinic after being loyal to mine for years. But from start to finish I cannot fault Sissu at all. The communication was excellent, they have a friendly team who will assist in all areas and I felt listened too.
Dr Sonia was amazing and I’m so pleased with my results. I felt no pain at all and was completely at ease with Dr Sonia and her knowledge.I will definitely be coming back!
Thank you sissu!

27 February 2026
Unprompted review
Sisu Clinic logo

Reply from Sisu Clinic

Thank you for your kind words, Dr Sonia was delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

I had sculptra done with Dr Salina

I had sculptra done with Dr Salina. She is the best!!!!

26 February 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Salina has made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 2 out of 5 stars

Being upsold to other treatments before my first one.

I booked an appointment in Sisu as I needed a last minute appointment and hadn't been there before. I felt from the moment I went into the room to get my anti-wrinkle injections I was almost being upsold into everything else and 'problem' areas identified which didn't make me feel good about myself. I felt really uncomfortable in there because of that. For a 29 year old woman, that's not what you want to hear. The injections lasted 1.5 months at most and at a slightly higher price than other places, I would not be rushing back. It didn't even work at all in 1 area.

28 December 2025
Unprompted review
Rated 1 out of 5 stars

No change

The place is lovely& the people are very welcoming and friendly but sadly the Botox injection I paid for was over in 10 seconds and to this day there is no sign whatsoever that I have actually been injected Botox
My crows feet are still there and I feel no change on mine frown line.Total waste of money😡😡😡😡

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

Fantastic service.
Dr Edel is amazing.
Would never go anywhere else. She is so professional makes you so relaxed and talks through everything she is doing. Brilliant. Thanks

21 February 2026
Unprompted review
Rated 5 out of 5 stars

As a first time customer

As a first time customer, I really appreciated every aspect of service and care - from the smart clinic space, courteous booking experience and exceptional ability of my doctor.

20 February 2026
Unprompted review
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Reply from Sisu Clinic

We are delighted to receive your review and thank you for taking the time to send such positive feedback. We look forward to seeing you again

Rated 5 out of 5 stars

Fab clinic with excellent staff

I was let down in the past by another clinic and was a little unsure this time of what to expect. Dr Edel was so friendly and professional she gave all my doubts the reassurance and confidence they needed. I noticed results within a week of my treatment and I was so impressed. When I went back for my review Dr Edel was straight to the point and I couldn’t be more grateful how precise and honest she was. I will definitely be back in with a treatment with her in future. Thank you so much

18 February 2026
Unprompted review
Rated 5 out of 5 stars

My experience at Sisu in Mayfair has…

My experience at Sisu in Mayfair has always been super great, Noor and Saarah are super lovely and I’m really happy with my results from Dr. Pedram

19 February 2026
Unprompted review
Sisu Clinic logo

Reply from Sisu Clinic

Thank you for your kind words, Noor Saarah and Dr Pedram were delighted to hear you had such a great experience. See you soon.

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