Sisu Clinic Reviews 

487
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, welcoming, and attentive, often highlighting their ability to provide excellent advice and make clients feel comfortable. The service is frequently described as efficient, clean, and of high quality, with many appreciating the personalized approach and clear explanations provided for treatments. People are particularly happy with the results of their treatments, noting the doctors' expertise and gentle techniques, which often exceed expectations. However, some customers also noted issues with customer service, mentioning difficulties in reaching staff and a perceived decline in service quality. A few other people also felt that their treatments were rushed or that aftercare and support were lacking when complications arose, leading to distressing outcomes and a sense of being unheard.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as friendly, welcoming,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as brilliant, excellent,... See more

Customer service

Users describe positive interactions with customer service, highlighting the friendly, welcoming, and... See more

Quality

People report positive experiences with quality, with many reviewers delighted with the results of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been going to Sisu clinic already for few treatments and I keep coming back as the results is too,also I really like how they take the time to understand what is the results that I wanna achiev... See more

Company replied

Rated 5 out of 5 stars

I have been a client of Sisu for 4 years now and each and every time I have visited the front of house are so welcoming and organised. The Doctors are also welcoming, they take time to explain each t... See more

Company replied

Rated 5 out of 5 stars

A great experience at Sisu clinic for microneedling with exosomes. Dr Sonia was so lovely, so warm and also extremely knowledgeable and helpful in making the decision on the right treatment for me. I... See more

Company replied

Rated 5 out of 5 stars

What an ideal location, filled with lovely people. It was a great experience, I'll definitely be back. Thank you to Noor and Karl for being so welcoming and Dr Sonia for a great treatment, laughing th... See more


Company details

  1. Skin Care Clinic
  2. Beauty Salon

Written by the company

Say hello to Sisu Clinic, Bye-Bye Wrinkles Founded in 2018 by doctors James Cotter and Brian Cotter, along with entrepreneur Pat Phelan, Sisu Clinic began with one mission – to make safe, effective aesthetic treatments accessible to everyone. What started as a single clinic has grown into a trusted name in anti-wrinkle treatments and skin rejuvenation, with a loyal community of patients who love their natural results. At Sisu, your experience is personal from the very first consultation. Our medical team takes the time to understand your goals and create a treatment plan that’s right for you – whether that’s smoothing fine lines, softening wrinkles, or simply giving your skin a fresh, healthy glow. We believe aesthetic treatments should enhance, not change, the way you look. Our focus is always on subtle improvements that help you feel confident, refreshed, and entirely yourself.


Contact info

4.8

Excellent

TrustScore 5 out of 5

487 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(487)

459 reviews in the last 12 months

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Rated 1 out of 5 stars

Really disappointing

Really disappointing. I have fed back that the treatment and follow up have not been impactful. The only response I received was ‘we have cancelled your next appointment’. Fine by me as I wouldn’t have paid for another treatment. I’ll find a better place.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Recently has treatment with Dr Imana in…

Recently has treatment with Dr Imana in Hampstead and I cannot recommend her enough. She took the time and effort to explain everything and made me feel very comfortable. Sydney on front of house was also amazing. Highly recommend and will be back!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Botox

Had the 3 areas for Botox with 1 free area. Services was great and friendly, informative and the procedure was quick and efficient. Aftercare was provided and an appointment to come back in 2 weeks to check the areas. I would definitely recommend this clinic

29 May 2026
Unprompted review
Rated 5 out of 5 stars

The best beauty clinic

I have been a client of Sisu for 4 years now and each and every time I have visited the front of house are so welcoming and organised. The Doctors are also welcoming, they take time to explain each treatment and provide advice. They are so kind and professional. Dr Sonia is my current Dr and she is amazing. I have had different people complete a lip filler treatment on my lips and Dr Sonia has been the best, the results are exactly what I have always wanted and she just knew. She also does my Botox and knows exactly what areas require attention.
I’m so glad I done my research and found Dr Sonia.

7 May 2026
Unprompted review
Sisu Clinic logo

Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Sonia has made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

I can’t recommend this clinic enough

I can’t recommend this clinic enough. I always see the same practitioner, which makes such a difference. She is so lovely, professional, and welcoming, and she always puts me completely at ease. Every appointment feels relaxed and comfortable, and I trust her completely.

What I love most is how personal the experience feels. She genuinely cares about her clients, takes the time to listen, and makes sure you’re happy with your treatment. I’ve been coming back time and time again because I feel so comfortable here—it’s like catching up with a friend rather than just attending an appointment. Diane 🥰

28 May 2026
Unprompted review
Rated 5 out of 5 stars

I turned up to my appointment on the…

I turned up to my appointment on the wrong day which was completely my fault. I had travelled from Kent and Noor the lovely receptionist was really sympathetic and made the extra effort to fit me in when they were fully booked. Dr Imaana was very professional, reassuring and I felt instantly at ease. I’m looking forward to seeing the results of my Botox but so far I couldn’t recommend them enough. The clinic felt very clean and sterile in the best possible way.

30 May 2026
Unprompted review
Sisu Clinic logo

Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Noor and Dr imaana have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Fantastic

Dr Talya is brilliant. So happy I found her. And Noor is wonderful.

28 May 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Talya and Poor were delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

I love the team in Mayfair clinic

I love the team in Mayfair clinic - both the reception staff and doctors (most recently Dr. Imana & Mariam). I have always had an amazing experience and treatments and have been going there for years. Definitely recommend.

21 May 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Imana and Mariam have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

I just look like me!

I had botox for general lifting and a lip flip, plus some subtle fillers with Dr.Nila. I am so happy with the results! I don't look obviously frozen and puffed up, i just look younger and healthier.
People are always surprised when i tell them my age (54) and generally think i'm in my mid30s. They're also surprised when i tell them i have botox!

28 April 2026
Unprompted review
Sisu Clinic logo

Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Nila has made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Dr Sonia was so lovely and warm and…

Dr Sonia was so lovely and warm and took her time to explain everything making sure I feel comfortable.

Mariam at reception was also very warm and welcoming which immediately put me at ease.

22 May 2026
Unprompted review
Sisu Clinic logo

Reply from Sisu Clinic

Thank you for your kind words, Dr Sonia and Mariam were delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Dr Hursh was absolutely brilliant in…

Dr Hursh was absolutely brilliant in making a detailed plan for profihlo and Botox for my wedding!

He took his time explaining everything and the level of service throughout was so professional

I’m delighted with the results! Thank you!

22 April 2026
Unprompted review
Sisu Clinic logo

Reply from Sisu Clinic

We are delighted to receive your review and thank you for taking the time to send such positive feedback. We look forward to seeing you again

Rated 1 out of 5 stars

Bad experience

I attended Sisu Limerick for Botox treatment on Saturday, 16 May, and unfortunately my experience was extremely disappointing.

The entire appointment lasted approximately 90 seconds and felt incredibly rushed and transactional. I understand aesthetics is a business, but it is still a medical procedure that requires proper care, attention, and professionalism.

When I questioned how quickly the treatment was completed, I was met with arrogance rather than reassurance. I was told that “when you’ve been injecting for 14 years, it’s quick.” I was also assured I would have no bruising.

By Monday, my eyes began to feel unusually heavy. By Tuesday, both eyelids had become noticeably droopy, to the point where colleagues commented that I looked “sad.” As of 20 May, the needle marks are still visible.

The outcome was distressing enough that I sought help from a different Sisu doctor to correct the work. Thankfully, she was absolutely fantastic. Kind, caring, professional, and understanding. She has now started a dissolving process less than a week after the original treatment, which is incredibly disappointing and upsetting.

The experience affected my confidence so much that I even cut a fringe to try and hide the result.

I would strongly encourage more care, consultation, and professionalism during treatments, especially when patients raise concerns.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience with Polynucleotides

I had a great experience with my polynucleotide treatment at Sisu Clinic. I booked a course of three sessions and received friendly, professional service throughout, starting from the initial consultation where there was absolutely no pressure to go ahead with the procedure.

Both Dr Nila and Dr Imana were professional, knowledgeable, and made me feel comfortable during the treatments. I’m really pleased with the results so far — I’ve noticed a visible reduction in my under-eye bags and shadows, and my eye area looks much fresher overall. I’d definitely recommend the clinic and team.

14 May 2026
Unprompted review
Sisu Clinic logo

Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Nila and Dr Imana have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Very professional and very knowledgeable .

This was my 2nd treatment with Talya.
She is very knowledgeable and i feel very comfortable with her. She listens to any concerns that I have and advises accordingly.
Definitely going back for more treatments

15 May 2026
Unprompted review
Sisu Clinic logo

Reply from Sisu Clinic

Thank you for your kind words, Dr Talya was delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Dr Imana is the best

Dr Imana is so lovely, incredibly knowledgeable and excellent at her job!! I had such a great experience with her. Thanks so much!

18 May 2026
Unprompted review
Sisu Clinic logo

Reply from Sisu Clinic

Thank you for your kind words, Dr Imana was delighted to hear you had such a great experience. See you soon.

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