First of all took a month and a half to receive my order and the entire time I couldn’t track it because the tracking number they give you never works. I will say their customer service team always an... See more
Company replied
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Review summary
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Based on these reviews
Never received order. Received multiple tracking numbers that never produced any results. Received email that one item wasn’t available after all and to pick another in its place. Contact customer sup... See more
Company replied
Orders take so long to be dispatched, contacted them to be told it hadn’t arrived in their warehouse probably from Ali express or shein. Requested refund over a month ago and still waiting for it, had... See more
Company replied
Ordered a few products from SisterParty, including a “blind box” of 5 random clothing items. What I received was an absolute joke. Literally received SHEIN clothing - still with tags and all labeling... See more
Company replied
Ordered a dress in May, emailed in July to chase delivery up to be advised that it had been delivered early July.. it hadn’t! Was told to take it up with the courier, but the time to claim had expire... See more
Company replied
Worst clothing company I've bought from. Took over 3 months to arrive, looked nothing like the picture. Refund took months and you had to take multiple photos of all the clothing items to refund which... See more
Company replied
Ordered back in September Said attempted delivery but I had been in the full week and nothing. No notes or notifications to say been delivered. Whe asked for refund or re delivery was told could onl... See more
Company replied
My experience was just fine actually. It is unfortunate they do not have more, if any, reviews on their items on the site. I ordered a dress, which took 2 weeks to delivery to Canada. My tracking upda... See more
Company replied
ABSOLUTE SCAM DO NOT ORDER!!! Order had been placed for 2 months and in the end I messaged and cancelled my order demanding a full refund as the holiday id ordered the clothes for had been and gone. B... See more
Company replied
I wish I could give a negative star here bc this company is just awful. It took 3 months to receive my order and when I finally got it it was complete garbage. It looked nothing like the pictures an... See more
Company replied
FRAUDULENT AND NO INTEGRITY. I never received my products and have kindly asked for a refund yet they refuse to refund me. They don't even have a tracking number to track their packages. Please do not... See more
Company replied
Be aware of these Chinese shops that pop ups on social media. I placed my order on May 10,2025 and today is July 5,2025 and still haven’t received my package yet. Tracking that they gave said it’s on... See more
Company replied
My order was apparently shipped on 3/5/25 (placed on 2/23/25). Still haven’t received a single item and the last update I have said “USA arrive at international airport” on 3/19. The tracking link the... See more
Company replied
DO NOT DO IT. Takes months to ship, didnt deliver to my house even though I put the correct address, so I had to go through GOFO shipping company, which is awesome if you wanna be on hold for 3 days,... See more
Company replied
Ordered on 2/26/2025 to have the items for a trip planned for April. I am leaving tomorrow and have yet to receive the package. Contacted support this week and they told me that I should receive it in... See more
Company replied
I ordered from sister party 3 months ago, and it just came yesterday. On their website it said it ships in 5-7 days, although I didn’t even recieve an email confirming it saying I had ordered the orde... See more
Company replied
There are a lot of bad reviews out there, but make your own Experience! I hesitated for a long time and frankly I'm delighted! It's identical to the photo, the announced delivery time (30 days) was r... See more
Company replied
The quality of the products are definitely better than the price. Sizing is true to fit. Better allow 3 weeks to receive products on East Coast of Canada. Customer service was fast to reply to an ord... See more
Company replied
I am so disappointed because all of the clothes looks so pretty and my type although I’m still waiting since three months ago for my order I still haven’t received it. It still says that it’s waiting... See more
Company replied
Dishonest. Sizing off on many items. Their promise of a full refund is not true, they will counter offer to shy you away from returning but the offer is insulting. You don't get an address to return... See more
Company replied
Wide range of choices. The site is well organized and easy to check out, with good tracking of shipment status and visible updates. I would have liked to have more selections in XL sizes as I find s... See more
Company replied
The only reason they didnt get 5 stars is because of how long it took to get to me. It took 2 months to get to me. I realized as weeks passed that it was on a cargo ship. so not really their fault... See more
Company replied
perfect dress looked exactly as advertised had so many compliments on the outfit and was true to size, as a uk customer i found shipping was okay i had no issues x
Company replied
Best customer services ever! The Dress super pretty
Company replied
Site states “7-20” days to receive. Ordered Feb 21 for a trip on April 10- 43 days ago and I still haven’t received the items! I’d def not recommend. 1 of 3 items did arrive. That one came by plane- t... See more
Company replied
Placed an order on March 9 2025, received order confirmation via email. Still not delivered. On their website it says: “Awaiting for shipment” Looks like it’s scam! 😡
Company replied
Don’t buy from this company! Took 2 months to recieve my items, I had to contact them multiple times to find out what was going on. When the products came it was extremely cheap quality. The return ad... See more
Company replied
Would give zero stars if it was an option I ordered a dress in February and never received it. Contacted sister party.com they advised me the dress was on pre order it did not specify this on web... See more
Company replied
I ordered a dress weeks ago and it still hasn't arrived . I have emailed on several occasions just to be fobbed off. I have ordered this dress for a special occasion the end of June. If it doesn't arr... See more
Company replied
I ordered an outfit for Halloween and I tracked it for 3 weeks. It finally made it to my town and then immediately said that it was returned to sender for insufficient address! There is no number t... See more
Company replied
I paid for shipping & haven’t received my birthday dress yet. I’m becoming very anxious that it won’t be here on time bc of the comments. 🥲 Order No. SP00271289
Company replied
Warning. ,, this sisterparty site will make it hard for you to do a refund … wow my first time ordering it ,, the item I ordered came sooo late that I already took my trip and I don’t need the outfit... See more
Company replied
Scam do t order product never arrived asked for a refund was given tracking number which also never worked. They refuse to give money back. Total SCAM stay away
Company replied
No shipping updates, item took over three weeks and had no updates to whether it had been shipped. I emailed and after 3 weeks it hasn’t even been prepared for shipment- i was promised twice it would... See more
Company replied
Placed an order for clothes to take on a trip 7 weeks before my vacation and it still didn’t make it in time. Their shipping takes a ridiculous amount of time, and the return process is also lengthy.... See more
Company replied
WEll shipping took over 3 months. When I contacted them at 2 months they said there was nothing they could do about it. After 3 months I was more assertive with my wording and requested a refund or th... See more
Company replied
I ordered two items on 11-04-25 and I received one of them last week but it was the wrong item. The other one still hasn’t been delivered. I asked for a refund and they keep telling me to keep... See more
Company replied
I ORDERED MORE THAN 300 DOLLARS OCT21 AND OCT22 AND HAVEN'T RECIEVED ANYTHING VERY DISAPPOINTED!! PLWASE SEND MY CLOTHES ASAP> WEARING IT FOR THE HOLIDAYS!!
Company replied
It's legit a scam, the dresses look nothing like the pictures, and the delivery time is outrageous. I can see the negative reviews have made 0 impact on their service.
Company replied
I gave 1 star and that is even too much. I tried ordering a dress and they said my credit card is declined, so I tried again to put all my credit card informations. Little did I know, they took my mon... See more
Company replied
I will be broadcasting this to everyone on social media/ networks to NEVER order from this website again! Someone needs to take control of this!
Company replied
The items were not completly delivered, and the customer service is not answering. Worts scam ever. The couple of thing that were delivered were not even close to the pictures or models
Company replied
I have placed and paid for a purchase but days later still haven’t received any confirmation email? I have emailed the company but no reply. I am started to think this may be a scam looking at the com... See more
Company replied
Do not order from here! I ordered from this place over a month ago and still have not received my packages. I've also reached out to customer support several times and have not received a response. Sa... See more
Company replied
I placed an order but never received an email confirmation, and it has passed a few days I really hope this is not another fraudulent company
Company replied
HORRIBLE COMPANY. Don’t buy from there. Take forever to ship out and I ordered two months out. I requested a refund before my shipment even got sent out and I haven’t even received my refund yet, it’s... See more
Company replied
I didn't read these before placing my order. I placed it on March 12th and they are still ' awaiting shipment'. No reply to my email. The estimated time is a lie on their website. I think I'm going... See more
Company replied
After I ordered a dress for $50 I found the exact same one on Temu. For $7. Then as I was scrolling through temu, so many more ‘sister party’ outfits popped up. Theyre literally all there. For lik... See more
Company replied
Company details
Written by the company
Welcome to SisterParty, where fashion meets fun! We are your go-to brand for all things trendy and fabulous.
Contact info
1.7
Bad
334 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible company
Terrible company, tried to return wrongly received items and they just go round in circles and then ignore emails DO NOT BUY FROM THEM try to make you responsible for return fees when they have not fulfilled contract AVOID AVOID AVOID ………..
18 February 2026
Unprompted review
Reply from Sisterparty
Dear Rebecca,
We are very sorry for the unpleasant shopping experience you had, and we sincerely apologize for the delay in our response. Please be assured that it was never our intention to ignore your email.
Regarding the return shipping fee you mentioned, we would like to clarify that our return policy does explain the terms and conditions regarding shipping costs. We completely understand your frustration and hope that you can understand our policy, which is designed to be fair and consistent for all our customers.
We have seen that the customer service team has provided you with the return instructions. Please pay attention to checking if there is this email in your inbox. Once we receive the returned package at the warehouse, we will immediately arrange and handle your refund.
Thank you again for your patience and understanding.
Sisterparty Team
complaint@sisterparty.com
Great products for the price.
The quality of the products are definitely better than the price. Sizing is true to fit. Better allow 3 weeks to receive products on East Coast of Canada. Customer service was fast to reply to an order delay and dealt with it immediately.
2 December 2025
Unprompted review
Reply from Sisterparty
Dear Tony,
Thank you for your kind review!
We're so pleased you love the product and found it true to size. We appreciate your note about delivery timing and are glad our team could assist you quickly. Come back anytime!
Sisterparty Team
complaint@sisterparty.com
Poor quality & difficult to get refunded
I ordered two items on 11-04-25 and I received one of them last week but it was the wrong item. The other one still hasn’t been delivered.
I asked for a refund and they keep telling me to keep the wrong item & ignored the fact the other still hasn’t been delivered.
The quality of the item I did receive was poor quality. They are difficult to deal with on refunding. Delivery time is outrageous, almost 2 months
Update ……..12-29-25 after posting this, they refunded me partially. I made a claim with my credit card & they informed me part of the refund was credited back.
Update again……01-22-26 so they decided not to fully refund me on the wrong dress or the one that they didn’t send. My credit card ended up refunding me after about a 2 week investigation on my proof. I will never buy from sisterparty again. I shared this experience on my social media. I was scammed.
25 December 2025
Unprompted review
Reply from Sisterparty
Dear Lila,
We sincerely apologize that one of the items you received did not match the product images on our site. We fully understand how disappointing and frustrating this must be, and we are truly sorry for the inconvenience caused. Regarding this product, we have successfully processed a refund.
Furthermore, we deeply regret any confusion or dissatisfaction that arose during our previous communications. Providing clear and helpful support is our priority, and we acknowledge that we fell short in this instance.
Regarding your other item: we are actively tracking your package and will send you a detailed update via email in 1 hour. Please check your inbox for this follow-up message.
Thank you for your patience as we work to resolve this.
Sisterparty Team
complaint@sisterparty.com
I ORDERED MORE THAN 300 DOLLARS OCT21…
I ORDERED MORE THAN 300 DOLLARS OCT21 AND OCT22 AND HAVEN'T RECIEVED ANYTHING VERY DISAPPOINTED!! PLWASE SEND MY CLOTHES ASAP> WEARING IT FOR THE HOLIDAYS!!
21 October 2025
Unprompted review
Reply from Sisterparty
Dear Mark,
We're truly sorry to hear about your recent experience.
We would love the opportunity to make things right. We have sent you the specific details of the relevant orders by complaint@sisterparty.com . Please pay attention to it.
We look forward to hearing back.
Sisterparty Team
complaint@sisterparty.com
AVOID
Ordered back in September
Said attempted delivery but I had been in the full week and nothing. No notes or notifications to say been delivered. Whe asked for refund or re delivery was told could only have half refund or have to wait for it to be redelivered. Still chasing 2 months later no items or refund
29 November 2025
Unprompted review
Reply from Sisterparty
Dear Rebekah ,
We sincerely apologize for the delivery issue with your package. We understand the inconvenience this has caused and are very sorry for the experience.
To address this, we have already escalated the situation to the post office and are working with the carrier to resolve the issue.Meanwhile, we are also taking the measures to prevent similar incidents from happening.
We note that our customer service team has connected with you and confirmed that the issue has been resolved.
If you have any other questions going forward, please feel free to reach out anytime. We're always happy to help.
Sisterparty Team
complaint@sisterparty.com
Never received order - do not use them!
Never received order. Received multiple tracking numbers that never produced any results. Received email that one item wasn’t available after all and to pick another in its place. Contact customer support. Didn’t receive a reply but got a survey wanting to know how they did. Unreal.. total scam company. Do not use them.
18 October 2025
Unprompted review
Reply from Sisterparty
Dear KD,
We're truly sorry to hear about your recent experience.
We would love the opportunity to make things right. Please contact us at complaint@sisterparty.com with more details about your order.
We'll prioritize resolving this matter for you.
Sisterparty Team
complaint@sisterparty.com
Ordered a dress in May
Ordered a dress in May, emailed in July to chase delivery up to be advised that it had been delivered early July.. it hadn’t! Was told to take it up with the courier, but the time to claim had expired so couldn’t request a refund. Sister Party advised they wouldn’t refund as a claim needed to be made with the courier. Explained to Sisterparty the above but was basically told tough it’s not our problem. This website is a con
28 May 2025
Unprompted review
Reply from Sisterparty
Dear Jo ,
We understand how frustrating this must be. The tracking status shows your package was delivered, but you did't received it.
Our records confirm that your order was dispatched to the address you provided.As Evri lacks the parcel , we require your assistance to proceed. To resolve this issue, we need proof of non-delivery to the wrong address. This documentation is essential for us to follow up and work with the courier company effectively.
We note that we have not received a reply from you since August 20th. Resolving this for you is our top priority, and we await your response to help us proceed.
Sisterparty Team
complaint@sisterparty.com
scam , do not order from them
The items were not completly delivered, and the customer service is not answering. Worts scam ever. The couple of thing that were delivered were not even close to the pictures or models
24 October 2025
Unprompted review
Reply from Sisterparty
Dear Gio Paredes Dermatology,
We're sorry for any inconvenience this might have caused you.
The mystery box and 2 items were shipped together in one package, as you requested, the remaining item has been cancelled.
Our customer service team is on your case . To help us investigate further, we kindly ask for your cooperation in providing relevant photos of the package you received .Your assistance in this matter is greatly appreciated.
Regarding our response time, we strive to reply to all customer emails within 1 to 2 business days asap , we appreciate your understanding.
Furthermore, please be assured that eligible items are covered by our 30-day return policy.
If you have any further questions, please feel free to contact us.
Sisterparty Team
complaint@sisterparty.com
Waited over a month to receive a dress…
Waited over a month to receive a dress that’s nothing like the picture !!!!! I’ll request a refund but not hopeful !!
25 October 2025
Unprompted review
Reply from Sisterparty
Dear George ,
We sincerely apologize that the product you received does not match the picture.
We want to assure you that we are here to help, and our 30-day return policy ensures you can return the item. Our team is already looking into what went wrong and will be in touch with you directly shortly. Your patience is greatly appreciated as we work to make this right for you.
Sisterparty Team
complaint@sisterparty.com
I ordered an outfit for Halloween and I…
I ordered an outfit for Halloween and I tracked it for 3 weeks. It finally made it to my town and then immediately said that it was returned to sender for insufficient address! There is no number to call for you and the post office was even worse help!
I can’t stand to get the run around like this and I will forever tell everyone how bad your service was! I live in a big city and go to college there and I can only hope that I make your life as difficult as me trying to talk to someone about this package has made mine. ANYONE thinking of ordering from this company please don’t! If you value your mental health and your money JUST run! Go naked! Don’t order from here!
24 October 2025
Unprompted review
Reply from Sisterparty
Dear Missy Barker,
We believe there is a misunderstanding here. Your order was sent to the address you provided and has been shown as delivered . And we were learn from your latest email that you successfully received your package on October 26th and are satisfied with your purchase.
This is wonderful news, and we truly appreciate you confirming this for us. Please remember, our team is always here to assist you.
Should you need any future support, we encourage you to contact us directly .
Sisterparty Team
complaint@sisterparty.com
Dishonest
Dishonest. Sizing off on many items. Their promise of a full refund is not true, they will counter offer to shy you away from returning but the offer is insulting. You don't get an address to return anyway. It's all games with this company that must be foreign. They play games. I've ordered twice and both times were bad. The first time I never got my item and didn't realize my second order was with the same company.
1 September 2025
Unprompted review
Reply from Sisterparty
Dear Jacqueline,
We're truly sorry to hear about your recent experience.
We would love the opportunity to make things right. Please contact us at complaint@sisterparty.com with more details about your order.
We'll prioritize resolving this matter for you.
Sisterparty Team
complaint@sisterparty.com
Wide range of choices
Wide range of choices. The site is well organized and easy to check out, with good tracking of shipment status and visible updates. I would have liked to have more selections in XL sizes as I find some L dresses fit small and very short (I am 5'9"). One item never arrived and I had to process a refund.
1 June 2025
Unprompted review
Reply from Sisterparty
Dear Agnes,
We apologize that we couldn't provide a 100% satisfactory experience. If the dress has not arrived yet, our customer service team would be happy to assist you.
Please feel free to contact us if you have any further issues.
Sisterparty Team
complaint@sisterparty.com
WEll shipping took over 3 months
WEll shipping took over 3 months. When I contacted them at 2 months they said there was nothing they could do about it. After 3 months I was more assertive with my wording and requested a refund or them to ship the clothing again. I know they are not responsible for the mail delivery but neither am I. They are rude in emails and tried to short me on the dresses. Currently am waiting for a new delivery with what they say is “expedited” shipping. We will see. Of the one dress that I did receive I will say it was great quality.
6 August 2025
Unprompted review
Reply from Sisterparty
Dear Preston,
We're truly sorry to hear about your recent experience.
We would love the opportunity to make things right. Please contact us at complaint@sisterparty.com with more details about your order.
We take it very seriously and want to regain your trust.
Sisterparty Team
complaint@sisterparty.com
My package never came and it was…
My package never came and it was ordered like 2 months ago this place is a scam ! Avoid
19 June 2025
Unprompted review
Reply from Sisterparty
Dear M M,
We're truly sorry to hear about your package never came.
We would love the opportunity to make things right. Please contact us at complaint@sisterparty.com with more details about your order.
We take it very seriously and want to regain your trust.
Sisterparty Team
complaint@sisterparty.com
I placed an order but never received an…
I placed an order but never received an email confirmation, and it has passed a few days
I really hope this is not another fraudulent company
23 July 2025
Unprompted review
Reply from Sisterparty
Dear Marli ,
Please rest assured that we are a legitimate company, and your order has been successfully processed.
The order confirmation email is automatically generated and sent to the email address provided during checkout. However, we understand that sometimes these emails may be inadvertently filtered into your spam or junk folder by your email provider. We sincerely apologize for any inconvenience this may have caused.
To ensure you receive the necessary details, we have manually re-sent your order confirmation to your registered email address. Kindly check your inbox again, including the spam or promotions folder, for the updated confirmation. If you still do not see it, please let us know immediately so we can assist you further.
Additionally, once your package is dispatched, you will receive a shipping notification with tracking information, allowing you to monitor its progress .
Should you have any questions or require further assistance, our customer support team is always here to help.
Sisterparty Team
complaint@sisterparty.com
Negative star if I could!!
I would give a negative start if I could. I ordered $450 worth of dresses, seven dresses in total.
One was a pre-sale which I actually ended up receiving even before the other orders arrived. That dress was poorly sewn the sides don’t even match in symmetry. It did not come in any packaging, no tags on it, and dingy yellow marks all over the white fabric.
The other two packages that were ordered came in two separate orders I don’t know why. However, it took three months for them to arrive missing the events why I had ordered them and the quality of them was so brutal. One of the sequin dresses completely unspun trying it on and I was left with a pile of loose sequin from a $70 dress. The materials are cheap quality is cheap. The shipping system that they use is absolutely ridiculous because I had ordered several other things from China at the same time and I received everything in a timely manner except for this.
Sister party tried to blame Canada post strike however Canada Post Delivery was not even on strike so pointing fingers and passing the back just doesn’t cut it. Once I would Email complaining that my parcels headset for Weeks at a certain location without moving all of a sudden they would move that day… Somethings gotta give. I asked for a refund and to send all of it back since I did miss the event that I needed it for three months waiting time when you pay, but I did shipping and it’s supposed to be 20 days is ridiculous but the company told me that they would give me a 10% refund on $430 purchase…. Complete joke. Stay away from this company. You’re better off ordering Shien or Temu!
15 July 2025
Unprompted review
Reply from Sisterparty
Dear nikala,
We truly appreciate your patience and want to sincerely apologize for the inconvenience you've experienced with your order.
We're currently working directly with our logistics partner to verify the most up-to-date status of your two remaining packages. Our team is treating this as a priority case and conducting a thorough investigation. The moment we receive any concrete information about your shipments, we will send you an immediate email. If you don't receive these two packages in the end, we will offer you a refund service. Regarding the product issue you mentioned, we will refund you in 2-3 business days.
We sincerely appreciate your patience and cooperation as we work to make things right for you.
Sisterparty Team
complaint@sisterparty.com
I love all the dress from sister party…
I love all the dress from sister party the quality good and they served u very good.i love to shopping here all the times😚😚😍
14 July 2025
Unprompted review
Reply from Sisterparty
Dear Devi,
Thank you so much for your review!
We are very glad to hear that you love all the dress here and have always appreciated our quality and service. Customers like you make our work truly pay off.
Happy styling, and we can't wait to serve you again soon!
Sisterparty Team
complaint@sisterparty.com
I will be broadcasting this to everyone…
I will be broadcasting this to everyone on social media/ networks to NEVER order from this website again!
Someone needs to take control of this!
30 April 2025
Unprompted review
Reply from Sisterparty
Hello Lisa,
We were genuinely disheartened to read about your recent experience, and please know that your satisfaction is our top priority.
We kindly ask that you reply to this email with additional details about the specific circumstances that led to your dissatisfaction. If possible, please include relevant order information such as order number,any supporting documentation (photos, etc.) that might help us better understand the situation
With this information, our team will be able to conduct a thorough investigation and determine the most appropriate solution. We understand how frustrating this must be for you, and we want to assure you that we are treating this matter with the utmost urgency.
Warm regards,
Sisterparty Team
complaint@sisterparty.com
Don’t buy from this company!!!
Don’t buy from this company! Took 2 months to recieve my items, I had to contact them multiple times to find out what was going on. When the products came it was extremely cheap quality. The return address is America so the fees to return are ridiculous. It’s a load of hassle and I would completely avoid it all together.
9 July 2025
Unprompted review
Reply from Sisterparty
Dear Leah,
We're truly sorry to hear about your recent experience.
We would love the opportunity to make things right. Please contact us at complaint@sisterparty.com with more details about your order.
We take it very seriously and want to regain your trust.
Sisterparty Team
complaint@sisterparty.com
no confirmation
Paid a decent amount for 3 dresses. Haven’t received them nor do I know if they are coming. It’s only been about a week but I never got a confirmation email and zero way to track.
6 July 2025
Unprompted review
Reply from Sisterparty
Dear alyssa,
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Sisterparty Team
complaint@sisterparty.com
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