SIRRI Reviews 

192
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items like coats and suits are well-made and often exceed expectations. Many people also highlight the exceptional customer service, describing the team as helpful, polite, and efficient in their communication and support. Reviewers frequently mention quick and free delivery, with orders arriving promptly and often well-packaged. However, some customers experienced issues with their orders, such as lost packages, incorrect items, or products arriving with defects like missing zips or pen marks. A few other people also felt that the sizing could be inconsistent, with some items running too big or too small, and noted that some clothes had thinner material compared to other brands.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers highlighting the excellent quality of... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service, often describing it as amazing, outstanding, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sirri staff are very helpful and kind. My order was lost by the post, but the Sirri team handled the situation immediately and resolved it with next-day delivery. They are attentive, patient, and grea... See more

Rated 5 out of 5 stars

Sirri is a company that takes their customer service very seriously. They went above and beyond for me when I faced a refund issue(which was a fault of my own but they put me at ease and solved the... See more

Rated 5 out of 5 stars

Great experience with this seller which I'd never actually heard of before. I was initially a touch suspect, due to the cheap pricing and the free P&P and the free returns. As it all sounded a bit too... See more

Rated 5 out of 5 stars

What made the experience so wonderful on Sunday 19th was the welcome and all the help and advice given. The quality of the suit and other extra items brought for my son party, and proms. I would highl... See more


Company details

  1. Wedding Store
  2. Children's Clothing Store

Written by the company

UK's No.1 for Childrens' Formal & Casual Wear Online


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(192)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

Probably the best customer service I’ve…

Probably the best customer service I’ve ever experienced when handling a return and exchange. I bought a suit for my son’s First Holy Communion, but there was a small pen mark on the jacket. It likely would have come out in the wash, but I contacted customer service anyway. They responded almost instantly and offered either a 15% discount or an exchange.

Even though we were communicating via email, it felt like a live chat everyone was incredibly responsive, accommodating, and genuinely helpful. It made the whole experience really enjoyable. I’ll definitely be shopping with them again, especially since they have such beautiful children’s clothes.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

ABS AMAZING!!

ABS AMAZING!!! PERFECT ON ALL LEVELS!!.
not the first time ive ordered from them and def not the last either!!
Highly recommended!!

24 March 2026
Unprompted review
Rated 4 out of 5 stars

Ordering was easy and delivery quick

Ordering was easy and delivery was very quick, didn’t give five stars as had to return item and now awaiting an exchange, so will review again once that has been sorted. Ordered a flower girl dress and it did come up small

7 March 2026
Unprompted review
Rated 5 out of 5 stars

OMG AMAZING

OMG , my little ones suits for wedding are absolutely stunning. Quick and come in on bag to keep clean .

One shirt was a little two big and ring tie was faulty whattsapped, and sorted that day sent new out in post next morning.

Amazing customer service and the quality of these suits is amazing 👏

My kids are going to look stunning on our big day . Thanks so much

14 March 2026
Unprompted review
Rated 4 out of 5 stars

Great

I received the incorrect suit but they were really helpful is getting it sorted and accepting other returns due to sizing issues. Really thankful for their support and help.

Suit quality is also extremely high - really impressed with the material thickness and quality.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service is exemplary

Customer Service is exemplary.
Fast delivery.
Item ordered - was exactly as described.
It’s rare to receive customer service as well as SIRRI has delivered and for this reason alone I would recommend shopping with them.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service!

Sirri is a company that takes their customer service very seriously. They went above and beyond for me when I faced a refund issue(which was a fault of my own but they put me at ease and solved the situation so professionally)!
My family have purchased from Sirri for wedding suits. We are all extremely satisfied with the very quick delivery and the quality of their items are top class.
I will use Sirri again in the future for family weddings.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Sirri staff are very helpful and kind

Sirri staff are very helpful and kind. My order was lost by the post, but the Sirri team handled the situation immediately and resolved it with next-day delivery. They are attentive, patient, and great listeners. Most importantly, I am extremely happy with the coat I received—the quality is excellent, the fit is perfect, and it looks amazing. I highly recommend this website for event and occasion coats and jacke

14 January 2026
Unprompted review
Rated 5 out of 5 stars

First rate

Great experience with this seller which I'd never actually heard of before. I was initially a touch suspect, due to the cheap pricing and the free P&P and the free returns. As it all sounded a bit too good to be true. However, I received my items, absolute bargains that they were, a few days after ordering, and I couldn't have been happier. Highly recommended, I'll be using them again as they have great Cavani stuff in stock atm, going for an absolute song. A few other so called high street names could use a few lessons from Sirri about customer service.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Good customer services

When i had to return items I ordered it was so easy to return. When I got in touch with their customer services they responded very quickly. Very helpful and polite on the phone. No problems with refund.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and High-Quality Products

Accessing the website was not complicated, it was straightforward.

The quality of items ordered was brilliant

Customers I contacted for help during the ordering process were polite, professional and respectful

12 December 2025
Unprompted review

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