I was looking specifically for PFAS free cookware to replace non-stick pans. Siraats pans had surfaced as a good candidate and the website was convincing. The pan arrived a few days ago and was immedi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The titanium pan I purchased worked well for only about 3 months after which it started to stick significantly. I contacted customer service who requested photos which i complied with. They responded... See more
Company replied
It rarely happens these days especially with AI Chat/Summit a ticket etc when you really need a Caring Positive Genuine Human touch-Response to ongoing delivery issues. I really rate Hannar at Siraa... See more
Company replied
From my experience in last few days I have to say Siraat should be given Customer Service Excellence Award. Apart from email replies being almost instant (even continuing through Sunday!) they have re... See more
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Company details
Written by the company
Discover SiraatsKitchen – the leader in premium titanium cutting boards and sustainable kitchen accessories. Elevate your cooking with durable, eco-friendly, and stylish kitchen tools designed for modern homes. Shop now for innovative solutions that combine health, quality, and elegance.
Contact info
United States
- Support@siraatskitchen.com
- siraatskitchen.com
3.4
Average
1K reviews
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Siraat
Hello Terry,
Thank you so much for your feedback!
We’re delighted to hear that you’re enjoying the pan overall and finding it easy to clean. We truly appreciate your honest feedback and support.
Aika – Siraat Support
Love my new pan
Love my new pan. Much better any other pan I have had so far.
Very good customer service
16 May 2026
Unprompted review
Reply from Siraat
Hello Virginie,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re loving your new pan and that it has exceeded your expectations compared to other pans you’ve used before. It’s also great to know that you had a positive experience with our customer service team.
We truly appreciate your support!
Aika – Siraat Support
customer service was a mazing
customer service was a mazing, tried the product for the first time, and i'm postively surprised with the performance.
14 May 2026
Unprompted review
Reply from Siraat
Hello Abed,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had an amazing customer service experience and that the product positively surprised you with its performance on first use.
We truly appreciate your support!
Aika – Siraat Support
Fantastic product
Fantastic product, fantastic customer support, would recommend this brand to anyone I know.
16 May 2026
Unprompted review
Reply from Siraat
Hello Ashley,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re happy with both the product and the customer support experience. Your recommendation truly means a lot to us.
We sincerely appreciate your support!
Aika – Siraat Support
Reply from Siraat
Hello Tom,
Thank you so much for your kind feedback!
We’re delighted to hear that you had a smooth checkout experience and that our team was able to respond to your questions quickly.
We truly appreciate your support!
Aika – Siraat Support
Information provided was as requested
Information provided was as requested. Very valuable and helpful.
15 May 2026
Unprompted review
Reply from Siraat
Hello Daniel,
Thank you so much for your kind feedback!
We’re delighted to hear that the information provided was helpful and valuable to you.
We truly appreciate your support!
Aika – Siraat Support
Reply from Siraat
Hello Jyothirmayi,
Thank you so much for your kind feedback!
We’re delighted to hear that our team was able to respond to your queries quickly and assist you promptly.
We truly appreciate your support!
Aika – Siraat Support
The customer service I received was excellent
The customer service I received was excellent. I think the gal‘s name was Jen.
She was so sweet, helpful, and very professional!
I always appreciate excellent customer service and I can’t wait to try these new pans
14 May 2026
Unprompted review
Reply from Siraat
Hello Dana,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Jen was able to provide such a helpful and professional experience for you. Your kind words truly mean a lot to our team.
We sincerely appreciate your support and hope you’ll love your new pans just as much once you start using them!
Aika – Siraat Support
Misleading advertising
Misleading advertising, misleading 100 day trial, horrible return policy. Staff is nice enough but they're unhelpful. The pan will burn a residue to the bottom with every single use which will take a ton of work scrubbing it off and not actually be completely clean again. Do not buy.
17 April 2026
Unprompted review
Reply from Siraat
Hello Angela,
We’re sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the cooking performance and the return process, and we regret that the outcome left you feeling dissatisfied. We also appreciate your acknowledgment of our support team’s professionalism throughout your communication with us.
Thank you for taking the time to share your feedback.
Aika – Siraat Support
🚫 BEWARE
🚫 BEWARE: SCAM OPERATION. AVOID! MY PURCHASE ARRIVED DEFECTIVE. SO THEY PURPORTEDLY SENT ME A REPLACEMENT. HOWEVER, THIS NEVER ARRIVED. WHEN I CHECKED THE TRACKING, IT WAS SHOWING AS DELIVERED TO A USA ADDRESS! THEY IGNORED ALL FURTHER CONTACT AND I WAS FORCED TO CLAIM MY MONEY BACK VIA A BANK CLAIM. LOOK AT THEIR OTHER REVIEWS AND SHOP WITH A LEGITIMATE REPUTABLE COMPANY
22 March 2026
Unprompted review
Reply from Siraat
Hello Mr B,
We’re sorry to hear that your experience did not meet your expectations.
We understand how frustrating this situation must have been, particularly regarding the replacement shipment and delivery concerns. We regret that the outcome and communication process left you feeling dissatisfied.
Our team always aims to assist customers as best as possible with delivery and replacement issues, and we’re sorry that this experience did not reflect the level of service you expected.
Aika – Siraat Support
Patience needed when using this beautiful pan.
Pan arrived after about a week - not bad considering comes from China. Please follow the instructions on how to use, a much lower heat than other pans I use a little olive oil. The trick is be patient when using, cooks nice and slowly - no sticking. If you use high heat to cook quickly it will stick. Very easy to clean if used correctly. I have also purchased drinking flask - love it, great for hikes, wide mouth, good cap. This item arrived very quickly. Have now ordered a utensil set. Been in touch with customer service to find out where it is - it’s only been a week. They replied almost immediately explaining it had now cleared customs and should be with me soon - use tracking.
1 May 2026
Unprompted review
Reply from Siraat
Hello Christopher,
Thank you so much for your thoughtful and detailed feedback!
We’re delighted to hear that you’re enjoying the pan, flask, and overall cooking experience. We truly appreciate you sharing your helpful tips and observations regarding the cooking process as well.
It’s also wonderful to know that our customer support team was able to assist you quickly with your tracking enquiry. Your continued support means a lot to us, and we hope you’ll love your new utensil set just as much!
Aika – Siraat Support
A very poor product
The titanium pan I purchased worked well for only about 3 months after which it started to stick significantly. I contacted customer service who requested photos which i complied with. They responded by stating that as i was out of the 100 day warranty period they were unable to refund or replace to which i replied that a product such as this was not fit for purpose if it only lasted 100days. They responded by offering me a 50% discount if i purchased a replacement! Why would i want to do that? THIS IS A VERY POOR PRODUCT, do not buy.
14 May 2026
Unprompted review
Reply from Siraat
Hello Stephen,
We’re sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the performance of the pan over time and the outcome of your support request. Our team reviews each case individually based on the information provided and in line with our policies, and we regret that the resolution offered did not meet your expectations.
Thank you for taking the time to share your feedback.
Aika – Siraat Support
I am a new fan!
I ordered two pans, received them quickly, well packaged. I have used one pan almost daily since it arrived. It is awesome!
The other pan is a surprise gift for my sister. (Don’t tell her!)
When I had a question about a different pan, I got a reply back in minutes that satisfied my curiosity.
I’d say the customer service is top notch. And the product… exceptional.
14 May 2026
Unprompted review
Reply from Siraat
Hello Marcia,
Thank you so much for your wonderful and thoughtful feedback!
We’re delighted to hear that you’re enjoying your pans and that your experience with both the product and our customer support team has been such a positive one. We also love that one of the pans is going to be a surprise gift for your sister 😊
Your support truly means a lot to us, and we’re so happy to have you as part of the SiraatsKitchen family!
Aika – Siraat Support
Do not buy these pans
Do not buy these pans! I thought I would try this alternative Hexclad. MISTAKE! Everything sticks to this pan! Tried to cook some fish and by the time I was done I put a mangled mush on my plate.
I immediately ordered my hexclad replacements and am happy again.
There is nothing mon stick about these pans!
1 May 2026
Unprompted review
Reply from Siraat
Hello there,
We’re sorry to hear that your experience did not meet your expectations.
We understand how disappointing this must have been, especially after trying the pan and not achieving the cooking results you were hoping for. We regret that the performance did not work for your cooking preferences and needs.
Thank you for sharing your feedback.
Aika – Siraat Support
Great PFAS-free alternative to traditional non-stick
I was looking specifically for PFAS free cookware to replace non-stick pans. Siraats pans had surfaced as a good candidate and the website was convincing. The pan arrived a few days ago and was immediately pressed into service and performed exactly as the website videos suggested and better than my current non-stick. Highly delighted and will now be exploring the rest of the range. But be patient, delivery is not next day. Expect to wait a little while. Mine took around 14 days to turn up. Well packed and in perfect condition. I had contacted Siraat support because of the wait and received prompt attention and reassurance it was on its way.
14 May 2026
Unprompted review
Reply from Siraat
Hello David,
Thank you so much for your thoughtful and detailed feedback!
We’re delighted to hear that the pan has performed so well for you and met your expectations as a PFAS-free alternative to traditional non-stick cookware. It’s also wonderful to know that our support team was able to provide reassurance and assistance during the delivery process.
We truly appreciate your patience, support, and trust in SiraatsKitchen, and we look forward to serving you again as you explore more of our range!
Aika – Siraat Support
The customer service was exceptional
The customer service was exceptional. They responded right away and were friendly and answered my questions clearly! I will definitely order from them again!
13 May 2026
Unprompted review
Reply from Siraat
Hello Carmen,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a positive experience with our customer support team and that they were able to assist you quickly and clearly.
We truly appreciate your support and look forward to serving you again in the future!
Aika – Siraat Support
Three pan review
I have used two of my three pans. They work well...no sticking and even cooking. I wish the pans can with covers. Thank you for the wooden heat pads. They are very nice.
12 May 2026
Unprompted review
Reply from Siraat
Hello Joseph,
Thank you so much for your kind feedback!
We’re delighted to hear that the pans are performing well for you with even cooking and no sticking. We’re also glad you enjoyed the wooden heat pads 😊
We do also offer matching pan covers/lids, so please feel free to reach out to our support team and we’d be happy to assist you with the available options.
We truly appreciate your support!
Aika – Siraat Support
Fabulous quality pans
Fabulous quality pans and the customer service team were quick to reply and helpful. Definitely use the company again .
13 May 2026
Unprompted review
Reply from Siraat
Hello Olwen,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re happy with the quality of the pans and that our customer service team was able to assist you quickly and helpfully.
We truly appreciate your support and look forward to serving you again in the future!
Aika – Siraat Support
Siraat large frying pan & lid.
The quality of the Siraat pan is excellent, I’m very pleased with my purchase.
I recently contacted customer service regarding another purchase, they responded promptly and helped me with shipping information.
Highly recommend this company.
12 May 2026
Unprompted review
Reply from Siraat
Hello Alison,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re pleased with the quality of your Siraat pan and that our customer support team was able to assist you quickly with your shipping enquiry.
We truly appreciate your recommendation and support!
Aika – Siraat Support
The customer support was outstanding
The customer support was outstanding. Proactive and very helpful!
12 May 2026
Unprompted review
Reply from Siraat
Hello Sue,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a positive experience with our customer support team and that their proactive assistance was helpful to you.
We truly appreciate your support!
Aika – Siraat Support
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