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Sincera Insurance Reviews 

796
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 494 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease, particularly highlighting the straightforward claim process. Many people appreciate the remarkably fast response times, with claims often approved within hours or a few days. Consumers also highlight the swiftness of reimbursements, with funds often reaching bank accounts within a few days. Reviewers frequently commend the user-friendly online platform, making the submission of claims very simple and clear. This positive experience leads many customers to express their intention to use the company again and recommend its services.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its swiftness, efficiency, and ease of... See more

Claim

Customers consistently note positive experiences with claim, highlighting the process as easy,... See more

Response time

Clients share positive opinions on response time, with many reviewers expressing satisfaction with the speed... See more

Refund

Users describe positive interactions with refund, often highlighting the speed and efficiency of the process.... See more

Payment

Customers had positive experiences with payment, noting that approval and payment processes were very fast.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's been a really unexpected, good experience. We had a plastic cover of a rear wheel of our Seat Ibiza lost/stolen, and the renting company charged us 100€ for such piece (it maybe could cost 30 the... See more

Rated 5 out of 5 stars

This insurance company were excellent. Easy to contact. Online claims form was simple to complete and no problem uploading documents. (Claimed €152 for a lost/stolen hubcap, crazy charge by car rental... See more

Rated 5 out of 5 stars

I don't usually write reviews, but this time I have to praise the professionalism of your company. I've got the respond to my complaint surprisingly fast, without any additional negotiation or proof... See more

Company replied

Rated 5 out of 5 stars

Oh my God, I just came back from vacation in Crete, Greece. I had to submit a claim, for scratches on the rare bumper. I proceeded as suggested from their platform, which apropos is rather transparent... See more


Company details

  1. Insurance Company

Written by the company

We are committed to protecting your financial and emotional well-being by ensuring that you have a hassle-free car rental experience and feel safe with our Full Coverage insurance product. We are a licensed insurance company and operate in the countries of the European Union and European Economic Area. We cooperate with car rental platforms in offering our Full Coverage insurance product together with car rental reservations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

796 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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5.0

All reviews

(796)

789 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have a problem on my vacation about a…

I have a problem on my vacation about a tyre. I had some issues with the rental supplier and I was prepared to fight with the insurance company too. Instead this went so smoothly! Fast the application and fast the process. Very collaborative staff.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick and fair tire damage claim

I had a flat tire and a damaged wheel rim during a car rental in the Azores. I'd purchased Sincera's Full Coverage through DiscoverCars before the trip and I'm glad I did.
The rental company charged me directly for the repair, and after returning home I submitted a claim through Sincera's website with the signed rental agreement, the damage report, the repair invoice, and proof of payment.
The form was clear and easy to fill out. My claim was approved within about a few days, for the correct amount.
Would recommend Full Coverage if you're renting a car abroad — having this sorted out without stress or arguing with the rental company was a big relief.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service and full reimbursement

I had a stressful experience when a rental car company charged me for a windshield crack, claiming it became larger during my rental period. Sincera Insurance handled everything perfectly. They assigned me a dedicated person who was quick to respond and made the full reimbursement process hassle-free. Highly recommend Sincera - I booked my coverage through DiscoverCars.com, which I also highly recommend.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

It's been a really unexpected good experience

It's been a really unexpected, good experience. We had a plastic cover of a rear wheel of our Seat Ibiza lost/stolen, and the renting company charged us 100€ for such piece (it maybe could cost 30 there). Sincera reimbursed us quickly and the procedure was really quick, easy and well explained.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I come from Belgium and in any case

I come from Belgium and in any case, i couleur wait a sôquickly answer,’and a so pleasant dialogue with thrm. They anzlyze very Quick your informations, not so easyjet when you speak an other langage and the problem was in an otherbland. Very good job indeed

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Luckily we were covered with Sincera.

I had an unfortunate situation where the car we rented on our holiday had been damaged on the return to the hire company. It was a shock as we hadn't been in an incident so we were unaware that we were going to walk into having to pay the £180 damages on the spot. Luckily we were covered by Sincera and we got our money back swiftly. You just have to get the receipts from the hire company and submit on their form and they processed the payment swiftly. Definitely will be using them again.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with this company

Very impressed with this company. I had a scratch on my car which I had to pay the hire company for. It was easy to submit a claim and a fast response for any additional details and handling/processing of the claim.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Refund

Once the documentation was submitted, I received my refund in less than 24 hours. Highly recommended!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy choice

We had Sincera insurance for our rental car. We got a small scratch to the tire. The claim was easy to do and the processing time was very fast.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Alexander and Sergey were so helpful to…

Alexander and Sergey were so helpful to me, I would not have been able to navigate the insurance claim situation without them, their explanations, their patience or their kindness. So greatly appreciated and so I will always recommend Sincera!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Had my money back in a few days

Had a crash with a car I had rented in Italy with expenses up to 2k. Very easy process to claim and to contact them. I had my money back in my account in a few days. Amazing service.

2 July 2026
Unprompted review

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