It's been a really unexpected, good experience. We had a plastic cover of a rear wheel of our Seat Ibiza lost/stolen, and the renting company charged us 100€ for such piece (it maybe could cost 30 the... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We are committed to protecting your financial and emotional well-being by ensuring that you have a hassle-free car rental experience and feel safe with our Full Coverage insurance product. We are a licensed insurance company and operate in the countries of the European Union and European Economic Area. We cooperate with car rental platforms in offering our Full Coverage insurance product together with car rental reservations.
Contact info
www.sincerainsurance.com, Latvia
- support@sincerainsurance.com
- sincerainsurance.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable service, gave me confidence to use it every time I hire a car
Amazing service, very simple seamless process, the car hire company charged me a 1000 euros for a minor scratch and I got my money back within days. totally recommended

Reply from Sincera Insurance
It was very quick and easy
It was very quick and easy. I feared it was going to be an overwhelming admin process, but not at all! I'm very pleased I decided to go for the full coverage, as I never needed it before, but you never know what can happen!

Reply from Sincera Insurance
Quick and easy handling.
Easy, No BS-process that was handled within 24hrs of making my claim.
I had my full claim paid out without any interrogation-like questions or attempts to get out of their end of the bargain.
Thanks Sincera - propably my first good experience with an Insurance company 👍

Reply from Sincera Insurance
Top notch experience.
Top notch experience.
I have purchased and insurance for a rental veichle and we had a punctured tire.
I filled the form online, the website is clean and very easy to navigate, they reviewed the claim in just 2 days.
Top!

Reply from Sincera Insurance
Very smooth and quick compensation
I got a small dent on the roof of my rental car in after a piece of a chimney fell on it when parked. I got charged over 1250€ which is insane, but i rented the car through discovercars in Tuzla in Bosnia and Herzegovina with full insurance. The claim i made was straight forward and went without hassle, i got compensated for the whole amount that i got charged with! The service was great and i recommend!

Reply from Sincera Insurance
The best insurance company I have dealt with
Easy to open a claim, super fast response.

Reply from Sincera Insurance
Everything with Sinidera Insurance was fine
Everything with Sinidera Insurance was very easy and fine. I had a damage to the rental car, and the costs were covered without any issues. Before renting, it was also everything very clear to me. Thank you very much.

Reply from Sincera Insurance
Exceptionally fast service
Exceptionally fast service. Last Saturday I submitted a claim of €1,061 for damage probably caused by a third party. Yesterday I received confirmation that the claim was approved, and today the money was already in my account.
Once again, exceptionally fast service, and the 5 stars are more than deserved.

Reply from Sincera Insurance
Quick and professional response
Quick and professional response and satisfying solution within 3 working days! Highly recommended!

Reply from Sincera Insurance
I took out an inexpensive rental car…
I took out an inexpensive rental car insurance through sincera for a 3rd party car rental. The rental place (RentSmart24) ended up fraudulantely charging all cars we rented for ”damages fees”, but reimbursement theough Sincera was swift and easy. 5/5

Reply from Sincera Insurance
I have been a little over the limit of…
I have been a little over the limit of 28 days to make a claim and I still received the refund, it’s great!

Reply from Sincera Insurance
It took not even 2 weeks to complete…
It took not even 2 weeks to complete the claim. Today o got the money. Perfect. Thank you

Reply from Sincera Insurance
Took the optionnal full coverage for a…
Took the optionnal full coverage for a rental car. It was a good idea since a small accident resulted in 800 euros damage excess charge. After submitting the required paperwork I was fully reimbursed. in less than a week.

Reply from Sincera Insurance
A clearExcellent insurance experience
A clear, simple, 3-page contract. After the accident, I uploaded the required documents and received my reimbursement within a few days.
Highly recommended!

Reply from Sincera Insurance
I will use this insurance again!
I submit a claim with all the documentation prepared and all in order - in less than 24h they approved and in less than 72h they sent the refund. Will definitely use this insurance again!

Reply from Sincera Insurance
Serious and fast process
Serious and fast process. I should receive the money within 15 business days. Thank you !

Reply from Sincera Insurance
After an unexpected incident while…
After an unexpected incident while parking, the underside of the car hit the curb. I always make sure to have full insurance coverage. It took less than a day for it to be approved.

Reply from Sincera Insurance
seems to be going well
seems to be going well. I filed a claim two days ago (car damage done by a third party) and got a response today confirming a payment reimbursement of a considerable sum. Am very pleased! :) Will use Sincera again and can recommend it as a serious, honest and fast working business.

Reply from Sincera Insurance
Quick & smooth Process
Could not be happier! Hired a car through discover cars for the UK, when returning the car, the company found a small scuff on the wheel and they charged us £890. Submitted a claim with Sincera and the claim was accepted in a couple of hours. Two days later the funds arrived in my bank account. Smooth easy process thank you!

Reply from Sincera Insurance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







