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Sincera Insurance Reviews 

815
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 494 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease, particularly highlighting the straightforward claim process. Many people appreciate the remarkably fast response times, with claims often approved within hours or a few days. Consumers also highlight the swiftness of reimbursements, with funds often reaching bank accounts within a few days. Reviewers frequently commend the user-friendly online platform, making the submission of claims very simple and clear. This positive experience leads many customers to express their intention to use the company again and recommend its services.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its swiftness, efficiency, and ease of... See more

Claim

Customers consistently note positive experiences with claim, highlighting the process as easy,... See more

Response time

Clients share positive opinions on response time, with many reviewers expressing satisfaction with the speed... See more

Refund

Users describe positive interactions with refund, often highlighting the speed and efficiency of the process.... See more

Payment

Customers had positive experiences with payment, noting that approval and payment processes were very fast.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's been a really unexpected, good experience. We had a plastic cover of a rear wheel of our Seat Ibiza lost/stolen, and the renting company charged us 100€ for such piece (it maybe could cost 30 the... See more

Rated 5 out of 5 stars

This insurance company were excellent. Easy to contact. Online claims form was simple to complete and no problem uploading documents. (Claimed €152 for a lost/stolen hubcap, crazy charge by car rental... See more

Rated 5 out of 5 stars

I don't usually write reviews, but this time I have to praise the professionalism of your company. I've got the respond to my complaint surprisingly fast, without any additional negotiation or proof... See more

Company replied

Rated 5 out of 5 stars

Oh my God, I just came back from vacation in Crete, Greece. I had to submit a claim, for scratches on the rare bumper. I proceeded as suggested from their platform, which apropos is rather transparent... See more


Company details

  1. Insurance Company

Written by the company

We are committed to protecting your financial and emotional well-being by ensuring that you have a hassle-free car rental experience and feel safe with our Full Coverage insurance product. We are a licensed insurance company and operate in the countries of the European Union and European Economic Area. We cooperate with car rental platforms in offering our Full Coverage insurance product together with car rental reservations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

815 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(815)

788 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable service, gave me confidence to use it every time I hire a car

Amazing service, very simple seamless process, the car hire company charged me a 1000 euros for a minor scratch and I got my money back within days. totally recommended

17 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for sharing your experience! We know unexpected rental charges can be frustrating, so we’re really glad we could step in, handle the claim smoothly, and help you recover the amount quickly.

Rated 5 out of 5 stars

It was very quick and easy

It was very quick and easy. I feared it was going to be an overwhelming admin process, but not at all! I'm very pleased I decided to go for the full coverage, as I never needed it before, but you never know what can happen!

21 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Quick and easy handling.

Easy, No BS-process that was handled within 24hrs of making my claim.
I had my full claim paid out without any interrogation-like questions or attempts to get out of their end of the bargain.
Thanks Sincera - propably my first good experience with an Insurance company 👍

21 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Top notch experience.

Top notch experience.

I have purchased and insurance for a rental veichle and we had a punctured tire.
I filled the form online, the website is clean and very easy to navigate, they reviewed the claim in just 2 days.

Top!

20 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Very smooth and quick compensation

I got a small dent on the roof of my rental car in after a piece of a chimney fell on it when parked. I got charged over 1250€ which is insane, but i rented the car through discovercars in Tuzla in Bosnia and Herzegovina with full insurance. The claim i made was straight forward and went without hassle, i got compensated for the whole amount that i got charged with! The service was great and i recommend!

21 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your review! We’re sorry you had to deal with damage during your rental, but we’re very glad we could make the claim process quick, smooth, and stress-free.

Rated 5 out of 5 stars

The best insurance company I have dealt with

Easy to open a claim, super fast response.

19 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Everything with Sinidera Insurance was fine

Everything with Sinidera Insurance was very easy and fine. I had a damage to the rental car, and the costs were covered without any issues. Before renting, it was also everything very clear to me. Thank you very much.

21 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Exceptionally fast service

Exceptionally fast service. Last Saturday I submitted a claim of €1,061 for damage probably caused by a third party. Yesterday I received confirmation that the claim was approved, and today the money was already in my account.
Once again, exceptionally fast service, and the 5 stars are more than deserved.

20 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Quick and professional response

Quick and professional response and satisfying solution within 3 working days! Highly recommended!

20 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your recommendation! We’re delighted to hear you had a positive experience and will be happy to support you again on future rentals.

Rated 5 out of 5 stars

I took out an inexpensive rental car…

I took out an inexpensive rental car insurance through sincera for a 3rd party car rental. The rental place (RentSmart24) ended up fraudulantely charging all cars we rented for ”damages fees”, but reimbursement theough Sincera was swift and easy. 5/5

20 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for sharing your experience! We know unexpected rental charges can be frustrating, so we’re really glad we could step in, handle the claim smoothly, and help you recover the amount quickly.

Rated 5 out of 5 stars

I have been a little over the limit of…

I have been a little over the limit of 28 days to make a claim and I still received the refund, it’s great!

19 May 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for your feedback! We’re happy to hear that your claim was handled quickly and efficiently.

Rated 5 out of 5 stars

It took not even 2 weeks to complete…

It took not even 2 weeks to complete the claim. Today o got the money. Perfect. Thank you

18 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re happy to hear that your claim was handled quickly and efficiently.

Rated 5 out of 5 stars

Took the optionnal full coverage for a…

Took the optionnal full coverage for a rental car. It was a good idea since a small accident resulted in 800 euros damage excess charge. After submitting the required paperwork I was fully reimbursed. in less than a week.

24 April 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

A clearExcellent insurance experience

A clear, simple, 3-page contract. After the accident, I uploaded the required documents and received my reimbursement within a few days.
Highly recommended!

7 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

I will use this insurance again!

I submit a claim with all the documentation prepared and all in order - in less than 24h they approved and in less than 72h they sent the refund. Will definitely use this insurance again!

9 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Serious and fast process

Serious and fast process. I should receive the money within 15 business days. Thank you !

13 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re happy to hear that your claim was handled quickly and efficiently.

Rated 5 out of 5 stars

After an unexpected incident while…

After an unexpected incident while parking, the underside of the car hit the curb. I always make sure to have full insurance coverage. It took less than a day for it to be approved.

12 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for sharing your experience! We’re sorry about the parking incident, but we’re glad your full coverage helped and that the claim was approved in less than a day.

Rated 5 out of 5 stars

seems to be going well

seems to be going well. I filed a claim two days ago (car damage done by a third party) and got a response today confirming a payment reimbursement of a considerable sum. Am very pleased! :) Will use Sincera again and can recommend it as a serious, honest and fast working business.

13 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your trust and recommendation! We’re glad we could confirm the reimbursement quickly and show that the process can be serious, honest, and efficient. We’ll be happy to support you again on future rentals.

Rated 5 out of 5 stars

Quick & smooth Process

Could not be happier! Hired a car through discover cars for the UK, when returning the car, the company found a small scuff on the wheel and they charged us £890. Submitted a claim with Sincera and the claim was accepted in a couple of hours. Two days later the funds arrived in my bank account. Smooth easy process thank you!

13 May 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for sharing your experience! We understand how frustrating unexpected charges can be, so we’re really glad we could approve your claim quickly and get the reimbursement to you within just a couple of days.

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