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Simply Supplements Reviews 54,620

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TrustScore 4 out of 5

3.9

Fitness and Nutrition Service
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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers had a great experience with this company. Customers often highlight the excellent quality and pricing of the products, with many expressing long-term satisfaction. The ordering process is generally described as simple and efficient, leading to quick dispatch and delivery. Reviewers also appreciate the wide range of products available, catering to various needs. However, some people were dissatisfied with certain aspects of their experience. A recurring concern is the size and shape of some tablets, which many found difficult or uncomfortable to swallow. There were also instances where customers received products with short shelf lives, leading to disappointment and perceived waste. Additionally, a number of reviewers expressed frustration with the chosen delivery service, citing issues with lost parcels and delayed deliveries. A few other people also felt that some customers reported receiving orders they did not intend to place or authorize, or that customer service was unhelpful in resolving issues with product quality or delivery.

What people talk about most

Product

People report ambiguous experiences with products. Many customers praise the quality of the products, with... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praised the high quality of products... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise simple ordering and fast... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers experienced swift delivery... See more

Price

Reviewers mention ambiguous feedback about price. Some customers were disappointed by unexpected charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would have given 5 stars, but some of their tablets are huge. Why do they have to be so big when competitors do them smaller? There’s a Magnesium one I tried, might as well try and swallow my cat.

Rated 3 out of 5 stars

I've been a customer of SS for many years for their glucosamine supplement. It's the first time that I've purchased marine collagen 1500mg but I'm disappointed with the size, shape and fishy taste of... See more

Company replied

Rated 3 out of 5 stars

I thought it was too good to be true, paying half price for these. I ordered two bottles at the cheaper price, but on receipt found they have a short shelf life which means I won't have finished them... See more

Company replied

Rated 3 out of 5 stars

I have requested that all orders stop as my 95 year old mother is overwhelmed with pills. They said, after several phone conversations and an inquiry, that they have discontinued all orders. BUT my... See more

Company replied

Company details

  1. Fitness and Nutrition Service

About Simply Supplements

Written by the company

Simply Supplements is one of the largest vitamin and supplements suppliers in the UK. Today we offer over 300 different products including glucosamine, fish oils and CBD, direct to your doorstep with a Price Match guarantee to make sure you never pay more.

Contact info

3.9

Great

TrustScore 4 out of 5

55K reviews

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Replied to 100% of negative reviews

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Rated 2 out of 5 stars

..disappointed […]

* Hi!
* Sorry to say but the content/`menu` of Simple Supplement has gone downhill quite a lot since the beginning of your online healthy store.
Still during 2010`s it practically never happened that the products/tabs you had had long time at your selection, would suddenly been drawn of the chart.😳That time you even had a steady `Buy One, Get One Free` bargain, beside free shipping even outside UK.
* This time I ordered Ashwagandha, Vitamin-D, Valerian and Chromium but got only the last one! Even Vitamin-D -which in my view is the very basic vitamin/nutrition- was not able to be ordered.. outside of the UK- {..hmm}.🙄
* Even if your staff is friendly and work quickly, but when the customer/s dont get anylonger the product they`ve been ordering from you for years (since 2008 in fact..), it push the disappointed customers to shop at other healthy store. Thus the question is, will they ever return back to Simple Supplements. .🧮 🤔

18 June 2023
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Reply from Simply Supplements

Good Morning,

Thank you for getting in touch with us.

I am sorry to hear that the products you were wishing to order are not available at the moment. If they were removed from the basket at the checkout stage this likely means that the product is temporarily out of stock in our Madrid warehouse, rather than is not being available to order outside of the UK.

Unfortunately you have not left any details to access your account to help any further with this. I kindly ask you to get in touch with us directly at customercare@simplysupplements.co.uk and we will be more than happy to assist you further.

Once again, please accept our apologies for any disappointment and inconvenience caused.

Kind Regards,

Suzie Hopkins

Rated 2 out of 5 stars

Use a better delivery service

20 June 2023
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Reply from Simply Supplements

Good Morning,

Thank you for your recent review.

I am very sorry to hear your disappointment over the delivery of your recent order. Please be assured that we log all complaints with Yodel as feedback, and to the relevant department internally for future consideration. I do apologise for any inconvenience caused by this.

Unfortunately you have not left any details to access your account to help any further with this. I kindly ask you to get in touch with us directly at customercare@simplysupplements.co.uk and we will be more than happy to assist you further.

Once again, please accept our apologies for any disappointment and inconvenience caused.

Kind Regards,

Suzie Hopkins

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