Would have given 5 stars, but some of their tablets are huge. Why do they have to be so big when competitors do them smaller? There’s a Magnesium one I tried, might as well try and swallow my cat.
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Review summary
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I've been a customer of SS for many years for their glucosamine supplement. It's the first time that I've purchased marine collagen 1500mg but I'm disappointed with the size, shape and fishy taste of... See more
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I thought it was too good to be true, paying half price for these. I ordered two bottles at the cheaper price, but on receipt found they have a short shelf life which means I won't have finished them... See more
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I have requested that all orders stop as my 95 year old mother is overwhelmed with pills. They said, after several phone conversations and an inquiry, that they have discontinued all orders. BUT my... See more
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Company details
About Simply Supplements
Written by the company
Simply Supplements is one of the largest vitamin and supplements suppliers in the UK.
Today we offer over 300 different products including glucosamine, fish oils and CBD, direct to your doorstep with a Price Match guarantee to make sure you never pay more.
Contact info
Simply Supplements, PO Box 1330, PE2 2PW, Peterborough, United Kingdom
- 0800 988 0292
- customercare@simplysupplements.co.uk
- simplysupplements.co.uk
3.9
Great
55K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Order cancelled by phone todqy
Order cancelled by phone todqy, now advised an route Do not require
10 February 2025
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am sorry to hear of this matter. Unfortunately, you have not left us any details to access your account so I kindly ask you to contact our Customer Service team so we can help you with this. We are contactable at customercare@simplysupplements.co.uk or by UK freephone 0800 988 0292. Our lines are open from 8am to 6pm, Monday to Saturday.
I am sorry for any disappointment caused and we look forward to hearing from you soon.
Kind Regards,
Suzie Hopkins
Probably my error
Probably my error. I placed an order for Vitamin C 500mg thinking it would be like all my previous orders. In a GELATIN CAPSULE form. Opened the first of my seven bottle order to find that it was in a LARGE TABLET form which would be impossible for me to swallow. So I cut the first pill in half, thinking I'd try it. Had to spit it out as it began dissolving immediately and tasted NASTY! Can I exchange these and get my regular capsules?
12 December 2024
Unprompted review
Reply from Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review.
I am sorry to hear of this. We do sell 500mg Vitamin C in both capsules and tablets so it is possible that a different item has been purchased to your previous order.
Unfortunately you have not provided any details to help identify your account so I kindly ask you to contact us directly at your convenience. You can contact us at customercare@simplysupplements or by phone on 0800 988 0292.
Kind regards,
Suzie Hopkins
I have used Simply Supplements for some…
I have used Simply Supplements for some time and I have always found them very reliable.
10 January 2025
Unprompted review
Excellent Company
Excellent Company. Had a delivery today 11am opened it up and 1 item missing immediately telephone Company. Answered on first ring!!! Spoke to Shannon, a very pleasant, professional young lady. Straight away ordered missing to be sent today. If all Companies were like this the UK would be in a better place. Thank you very much.
8 January 2025
Unprompted review
Still waiting for my order to be…
Still waiting for my order to be delivered, looks like it’s going to take 7 days, wish I’d have gone to Boots now and picked it up.
Think twice before ordering from these
4 January 2025
Unprompted review
Reply from Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review.
I am sorry to hear that you haven't yet received your order. Unfortunately you have not left us any details to access your account so I kindly ask you to contact our Customer Service team so we can help you with this. We are contactable at customercare@simplysupplements.co.uk or by UK freephone 0800 988 0292. Our lines are open from 8am to 6pm, Monday to Saturday.
I am sorry for any disappointment caused and we look forward to hearing from you soon.
Kind Regards,
Suzie Hopkins
Thank you speedy delivery and brilliant…
Thank you speedy delivery and brilliant product really helps. Will be buying again, within a week of taking I noticed a difference
Thank you
7 September 2024
Unprompted review
So big, they make you gag!
I purchased 2 bottles of 180 pills recently. They are SO large, we can barely swallow them, and they make us gag each time. I tried breaking them in half, which made it worse, as they got stuck in my throat each time, as they were now square, and I nearly choked. I don't know why Simply Supplements have made these pills so large. It is entirely unnecessary. They don't have to do this, and it just makes them unbearable to take. My husband has now given up, and I won't be far behind him!!
23 November 2024
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am very sorry to hear you are unhappy with the product you have purchased.
As you have left no details for us to identify you, I kindly ask you to contact us directly at customercare@simplysupplements.co.uk providing your account details and also the product you have purchased so we are able to assist you in finding a resolution.
We look forward to hearing from you soon.
Kind regards,
Suzie Hopkins
Plant sterols tablets 800mg warning
Plant sterols tablets 800mg warning
The size of these tablets are large my wife cut one in half and it went down the wrong way into her window pipe and lodged there it has taken a operation at hospital to remove it god only knows what would have happened if she had taken the full size pill 💊 she is still in hospital recovering
8 November 2024
Unprompted review
Reply from Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review with us.
I am very sorry to hear of your wife's recent experience taking the Plant Sterols.
Thank you very much for bringing this to our attention. We would very much like to investigate this situation so I kindly ask you to contact us at customercare@simplysupplements.co.uk providing your account details.
Once again, please accept my sincere apologies and I look forward to hearing from you soon.
Kind Regards,
Suzie Hopkins
This company give excellent post sales…
This company give excellent post sales customer service. After a few years of receiving a product, It was replaced with one which was not the same, and unusable, being too large to swallow. I contacted them and they replaced with a different batch, without charge and without any real quibbles. All emails were responded to promptly, and whatever they said they would do, they did it. Nothing was too much trouble.
12 November 2024
Unprompted review
Hi on my last order dated 15/12/2023
Hi on my last order dated 15/12/2023, if you look into my order i should have received quantity 2 of Siberian Ginseng 2000 mg code E387, only received 1 hence at this point in time am having to replace the order E387, looking at my invoice i was charged in full.
I have been a long time customer yours and never had any problems
15 December 2023
Unprompted review
Reply from Simply Supplements
Good Afternoon,
Thank you for your review.
I do apologise for any confusion caused with your previous orders.
I’ve looked into your account, and I can see that you have placed an order via telephone today for another E387B 360 (180+180) of the Siberian Ginseng, which is the same amount ordered on your order 15/12/23 which has been correctly charged on both occasions.
Your previous order dated 23.07.24 there was just the 1 bottle of 180 Siberian Ginseng (E387) sent to you which was charged at the correct amount for half the usual quantity sent to you.
Once again, I do apologise for any inconvenience and confusion caused.
If you do require any further assistance, please do not hesitate to contact customer services via email at customercare@simplysupplements.co.uk, or via telephone using our freephone 0800 988 0292.
Thank you for your time and patience.
Kind Regards,
Suzie Hopkins.
A customer service agent literally…
A customer service agent literally called me to be rude! Even after explaining why, wont be re ordering again when I do run out will be going elsewhere, after ignoring emails, called yesterday after they took money again even though they weren't meant to, advisor then calls back again today with a horrible attitude and rude comments.
31 October 2024
Unprompted review
Reply from Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review with us.
I am very sorry to hear of your recent experience with us. We pride ourselves over the high standard of customer service we provide to our customers and please accept my sincere apologies you did not receive this.
Thank you very much for bringing this to our attention. We would very much like to investigate this situation so I kindly ask you to contact me directly at suzie@simplysupplements.co.uk providing your account details.
Once again, please accept my sincere apologies for any inconvenience caused and I look forward to hearing from you soon.
Kind Regards,
Suzie Hopkins
Constant issues with subscribe and save.
Have been constantly sent my subscribe and save too early and despite being in regular contact with SS they still manage to get it wrong, this has been going on for nearly 2 years now. Final straw was this week when they re-delivered my evening primrose, I use 2 of these per day and still have 270 left…
10 years our family have been customers…not anymore .
24 October 2024
Unprompted review
Reply from Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review.
I can see that you have been in touch with us via email also and our Customer Service team have responded to your queries.
Please be assured, we do not amend the dates of our Subscribe & Save orders unless they are requested by the customer, or if more than one order is due at a very close time, then they can be arranged to arrive in the same parcel to reduce deliveries.
The service is fully flexible and if you do wish to make any amendments to the service at any given time, please do not hesitate to get in touch and our Customer Service team will be happy to do this for you.
I am sorry for any disappointment you may feel and if we can be of any further help please do not hesitate to contact us directly.
Kind regards,
Suzie Hopkins
Disappointing quality change
The change to uncoated and larger size makes them so difficult to swallow. This change was not noted or published, so you are unaware of this change that affects consumption.
Very disappointed after years of buying the original quality tablets that worked so well.
22 October 2024
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am very sorry to hear you are unhappy with the product you have purchased.
As you have left no details for us to identify you, I kindly ask you to contact us directly at customercare@simplysupplements.co.uk providing your account details and also the product you have purchased so we are able to assist you in finding a resolution.
We look forward to hearing from you soon.
Kind regards,
Suzie Hopkins
share my bad experience
I wanted to share my recent experience with Simple Supplement to alert fellow consumers. I placed an order over a week ago and received absolutely no communication or updates about its status. Concerned, I called their customer service only to be abruptly informed that my order had been canceled—without any prior notice or explanation.
The frustration didn't end there. My credit card shows that the payment has already been deducted, but when I contacted Simple Supplement about a refund, they directed me to take it up with my bank instead of addressing the issue themselves. To make matters worse, the bank's customer service was extremely impatient and unhelpful.
This kind of irresponsible service and lack of accountability is unacceptable. Customers deserve transparent communication and proper assistance, especially when it involves financial transactions. I hope this review helps others make informed decisions when considering Simple Supplement.
17 October 2024
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am very sorry to hear that you have experienced an issue with your recent order.
Unfortunately the transaction did not meet all of the required security checks to allow the order to be completed. All orders are subject to our terms and conditions and we reserve the right to cancel or suspend your order based on these. A full refund has been submitted back to the original payment method due to this.
Once again, please accept our apologies for any disappointment caused.
Kind regards,
Suzie Hopkins
I wouldnt buy it unless you want hairs.
I have bought a few tubs of different tablets. I opened my multivitamins and there is a hair imbedded in the tablet that pokes out. I wish I could attach a picture 📸!!!!! Makes you wonder where and how they are made !
18 September 2024
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
Please accept sincere apologies for this matter.
I am aware of the situation and that you are already in contact with our Customer Service team. Please be assured the information you have provided has already been submitted for a thorough investigation internally, and with our supplier. We will be in touch with you in due course regarding the outcome of this.
Once again, please accept our apologies and thank you in advance for your patience whilst this is being investigated.
Kind Regards,
Suzie Hopkins
Good price and speedy delivery
Good price and speedy delivery. Just what you would expect from a respected company.
10 January 2024
Unprompted review
bought here in my holiday
13 July 2024
Unprompted review
Did not lower my cholesterol levels
Did not lower my cholesterol levels, maybe because the dosage in this supplement is very low at 100mg.
31 August 2024
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for leaving a review.
Supplements do usually take approximately six to eight weeks to be fully absorbed into the system. With all herbal products, it is a case of trial and error to see which product is best for you personally, as not everyone reacts to them in the exact same way.
If you ever wish to discuss other supplements which can complement the products you are taking, or any alternatives, then please do not hesitate to contact us at customercare@simplysupplements.co.uk and we will be happy to help.
Thank you for your valued custom.
Kind Regards,
Suzie Hopkins.
Difficult to swallow.
The size of these tablets has changed, they are bigger and now have square edges not rounded and the surface is not as smooth as before. My wife finds them difficult to swallow and wants me to replace them with another make.
12 August 2024
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am very sorry to hear that you are struggling to take the tablets you have ordered.
As we have no details to identify your account, or the product you are referring to, I kindly ask you to contact us at your earliest convenience if you have not done so already, so we can find a resolution for you.
We are available by email at customercare@simplysupplements.co.uk by our online chat service, or by phone on 0800 988 0292. The lines are open from 8am to 6pm, Monday - Saturday.
Once again, I am sorry for any disappointment caused.
Kind Regards,
Suzie Hopkins
Brilliant Service!
I’ve been a supplement user for many years now, and I can honestly say that Simply Supplements will always be my go to provider! When I call to make an order, I get straight through to an advisor with no queuing, and they are all ever so helpful! Despatched same day, and my order is delivered just a few days later. Brilliant company, and they can never be beaten on price. This is why I will always shop with Simply Supplements!
6 August 2024
Unprompted review
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