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3.2
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1. If it's not in the quote, it does not count. I asked for them to use a specific leather cleaner (from a leather shop) for our sofa and recliner, which I was told was not a problem. But when the cleaning team came they told me that their office told them not to use it but wipe the leather with a damp rag.
2. They record all conversations, which is legal in VA but... realy?
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