SimplyGym.co.uk Reviews 

748
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and approachable, creating a welcoming atmosphere for everyone. People frequently highlight the excellent facilities, noting the cleanliness, modern equipment, and wide selection available for various fitness needs. The overall quality of the gym and its offerings is highly regarded by consumers. Reviewers also appreciate the positive user experience, finding the environment relaxed and easy to navigate, which makes getting started or returning to fitness straightforward. Many people enjoy the variety of classes and the well-maintained layout, making it simple to get back into a fitness routine. The welcoming atmosphere and ample parking further contribute to a highly satisfactory experience for most.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Facilities

Consumers find facilities to be positive, often highlighting the cleanliness, good equipment, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the gym's equipment as excellent, new,... See more

User experience

Users describe positive interactions with the user experience, highlighting an easy and welcoming environment... See more

Product

Clients share positive opinions on product, highlighting the wide choice and variety of useful equipment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff are really friendly and approachable. I've had a session with a personal trainer (Jack) who managed to make me feel like my fitness journey would be doable and really enjoyable and i left fe... See more

Company replied

Rated 5 out of 5 stars

I recently joined Simply Gym Earls Place Coventry. The Manager Paul and Assistant Manager Ricky are really friendly and helpful. Most of the personal trainers are also very friendly. It is the cleanes... See more

Company replied

Rated 5 out of 5 stars

I just want to give a huge shout-out to Ian and Karl at the gym. The place is always absolutely spotless, and every single time I come in they are cleaning, smiling, and making the effort to say hel... See more

Company replied

Rated 5 out of 5 stars

Simple Gym Bilston is absolutely amazing. The gym has a great atmosphere and the equipment is always clean and well looked after. The staff are friendly and welcoming, especially Joe. He’s always poli... See more

Company replied


Company details

  1. Gym
  2. Fitness and Nutrition Service
  3. Fitness class
  4. Leisure Centre
  5. Weightlifting Area

About SimplyGym.co.uk

Written by the company

SimplyGym.co.uk

High quality gym
at a low cost price

Simply Gym is committed to offering high quality gym and fitness facilities at a fraction of the usual cost of health club membership...

Every membership at Simply Gym is offered contract free. We don't believe in tying customers into long contracts and forcing them to see those contracts out, we are so confident that you'll love our gyms that you are free to leave anytime.

Our state of the art gyms provide you with a great place to work out, whether you are there to burn off some calories or are training for something more specific, we have the equipment and classes to suit every need.

At Simply Gym we pride ourselves on the range of facilities available and always ensure a great customer experience.

Visit your nearest Simply Gym and take a look.

•Open 24/7 (at selected gyms)

•All Classes Included At No Extra Cost In Dedicated Studios

•No Contract

•Large Cardio & Weights Area

•Free Parking

•Personal Training Available

•Spa Facilities (at selected gyms)

•High Quality Customer Service


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

748 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(748)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Amazing service

Overall, great experience - they have all the machines i need and weights. However, from time to time machines undergo maintenance and can’t be used (this is just nitpicking). Good gym.

18 January 2026
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Hi Issac, thank you for the review, we hope you can understand that its a positive that maintenance is being undertaken on our equipment. Please email us at customerservice@simplygym.co.uk on how we can make it 5*! Simply Gym HQ

Rated 4 out of 5 stars

First time my daughter wanted to visit

First time my daughter wanted to visit. It was busy but not too busy so she could use equipment. Other members were polite.

1 February 2026
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Hi there,

Thank you for the positive review, please email us at customerservice@simplygym.co.uk on how we can make it 5*! Simply Gym HQ

Rated 5 out of 5 stars

Happy customer

I just want to give a huge shout-out to Ian and Karl at the gym. The place is always absolutely spotless, and every single time I come in they are cleaning, smiling, and making the effort to say hello. They’re both so friendly, helpful, and approachable, which honestly makes such a difference to the whole atmosphere.

I genuinely love this gym, it’s clean, welcoming, and well looked after, and that’s 100% down to staff like Ian and Karl who clearly take pride in what they do. Credit where it’s due 👏

16 January 2026
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Great gym

Great gym. Great equipment & plenty of it. Helpful & pleasant staff from management to cleaning. Especially Ian!!

14 January 2026
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Gym Intro.

Gym Intro.

I really should have looked around before joining. No need, this club has more than first impressions. Fully equipped gym with modern equipment, studio and spinning room in the chilled upstairs area. Time for the sweat to start…. Super friendly staff as well. See you soon….

10 January 2026
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 3 out of 5 stars

Losing inclusiveness

Joined in August 2025 mainly for Yoga and Pilates classes. 3 out of 5 classes now disappeared from the timetables, leaving us with Pilates on Monday and Yoga on Tuesday nights. This is very upsetting and disappointing. Not every gym-goer is able to join upbeat classes or classes in the morning only. I feel excluded and unsure how much longer I'll be going there.

30 December 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Often class changes are due to class instructor availability, where they may no longer be available or the numbers in the class are at a level that can't be maintained. We aren't intending to exclude any members but there are often many factors that lead to changes in the class timetable. Simply Gym HQ

Rated 4 out of 5 stars

My review

Clean equipment and serviced regularly.

16 December 2025
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 3 out of 5 stars

Music is too loud

Music is too loud, I usually go gym in the evenings at 10-11.

8 December 2025
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Reply from SimplyGym.co.uk

Hi there, please email us at customerservice@simplygym.co.uk on which gym location this is regarding. It is often hard to please all members with the gym music level. Simply Gym HQ

Rated 4 out of 5 stars

Returning customer…

I’ve always been a returning customer to the Eldene gym I find it a decent place to work out. but I will say it’s over priced and the water taste terrible bring your own.

12 December 2025
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Reply from SimplyGym.co.uk

Hi Ben,

Thank you for taking the time to share your feedback, and for being a returning member, we really appreciate your continued support.

We’re confident that we offer great value for money, with high-quality equipment, a wide range of classes, and ongoing upgrades to continually improve the experience for our members. That said, we always welcome honest feedback.

We’re sorry to hear about your experience with the water, this is the first we’ve heard of this, but we’ll certainly investigate it straight away to make sure everything is as it should be.

Thanks again for your comments, and please don’t hesitate to speak to a member of the team if you ever have concerns while you’re in the gym.

Simply Gym HQ

Rated 5 out of 5 stars

It's simply a great gym

It's simply a great gym, pun intended. Well-equiped, great location, and plenty of parking spaces. Staff are also really helpful.

25 November 2025
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Friendly and welcoming

Friendly and helpful. I feel happy to walk in on my own.

The ladies gym is great but the atmosphere in the main gym is fantastic.

20 November 2025
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

The staff are extremely friendly and…

The staff are extremely friendly and polite, always willing to help and provide great advice. Moreover, the gym is always very clean.

5 November 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Helpful staff

Helpful staff, excellent entry system and 24 hour service with lots of equipment and ample parking!

27 October 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

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