simplycakeco.com Reviews 30

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Oh my goodness. These are the best brownies I've ever tasted in my life - and I'm a sugar fiend that has eaten my fair share of brownies. For context, we ordered the gluten free brownies because... See more

Rated 5 out of 5 stars

Super helpful customer service when my order didn’t arrive due to postal issues. I received some emergency brownies and they were simply delicious, even the vegan ones. Very tasty and probably some of... See more

Rated 4 out of 5 stars

I didn’t receive a ‘free gift’ in my order, despite it being an £80 order so not sure why that’s promoted and advertised on the invoice. If it wasn’t mentioned I wouldn’t have thought twice about it... See more

Rated 5 out of 5 stars

I’ve spent a shameful amount with them. However, I have no regrets. We originally used them for a corporate order and I’ve used them for personal orders since. Every order I have done the recipient al... See more

Company details

  1. Bakery

Written by the company

Gluten free letterbox brownies and bakes!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Amazing Choice!!

I absolutely love Simply Cake Co.‘a brownies and cookies, the shop specials are always really good and they make a great gift as well.

20 January 2022
Unprompted review
Rated 1 out of 5 stars

Ordered some cakes that didn't get…

Ordered some cakes that didn't get delivered. Simply cake argued they had been delivered and wouldn't send any more.

20 January 2022
Unprompted review
simplycakeco.com logo

Reply from simplycakeco.com

Hi Gemma, Sorry to hear you're unhappy, I have reviewed your messages with customer services and can see the order was delivered but unfortunately the address you supplied was incorrect. In this case we're happy to offer a voucher for the cost of postage as a gesture of good will however we're unable to resend the product! If you have any further questions please respond to Charlotte who you have been corresponding with over e-mail and she will be more than happy to help :)

Rated 4 out of 5 stars

Nice gift

Previously purchase a pack of 12 mixed brownies as a gift. I was lucky they did share and offer me one, it was delicious. I have just ordered another gift this time 12 of the halloween brownies, hopefully they will be as nice as last time.

Only reason not a 5 star is the postage costs. I understand this is a cost to the company but feel they have hiked this up to the Customer. Profit should be made on the products you sell not the postage.

30 October 2021
Unprompted review
simplycakeco.com logo

Reply from simplycakeco.com

Hi! Thank you for your review! We do not hike up the prices of the postage and packaging, there are more elements than the cost of postage itself, including boxes (which have more than doubled in price in 12 months) and mailing bags! We also use tracked services which are considerably more expensive! We have yet to pass these price increases on to the customer but we will have to soon as we can't absorb it continuously. Thanks again and glad you like the brownies!

Rated 5 out of 5 stars

Bought as a gift and ended up envious!

I bought from Simply Cake Co. for the first time and I couldn't be happier with the service. My order was produced and delivered so quickly, I am so impressed. I was kept informed with regards to my order (received/dispatched) which made me feel the outfit was very professional.

This time the order was for a friend (not me this time!) and when it was delivered I became very jealous very quickly as I got regular updates telling me how delicious each cake was when devoured!!

I'll definitely be ordering again....for myself this time.

Thank you Simply Cake Co.

2 July 2021
Unprompted review
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Reply from simplycakeco.com

Thank you so much, really pleased you had a great experience!

Rated 5 out of 5 stars

Absolutely delicious and great service

Sent some letterbox brownies through the post to a new mum as a treat and she said they were absolutely delicious and a great energy boost. They kept me well informed as to when they were made and when they were delivered. Would use them again for sure.

20 April 2021
Unprompted review
simplycakeco.com logo

Reply from simplycakeco.com

thank you so much for a great review of our service :)

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