Simply Business US Reviews 

1,901
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 417 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the platform for being extremely straightforward, making it very simple to shop for insurance and instantly receive helpful quotes without complications. People also highlight the affordable pricing and note that staff members are exceptionally helpful, patient, and knowledgeable when guiding them through various policy choices. However, some customers also noted that communicating with the company by phone can sometimes be quite challenging. Reviewers mentioned experiencing exceptionally long waiting times on hold or having difficulty reaching a live agent when they needed immediate assistance with their accounts.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the sign up process is super... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe agents as... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and affordable quotes that... See more

Service

Consumers find service to be positive, highlighting how trained staff patiently guide them through selecting... See more

Staff

People report positive experiences with staff, frequently highlighting their helpful, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Getting an insurance policy through Simply Business was a pretty easy process. I honestly had been wanting to get business insurance for a couple years but never took the time to sit down and do the r... See more

Rated 5 out of 5 stars

Simply Business is very helpful in finding the right E&O insurance policy for my business. I was informed that my previous insurer would not be offering the policy I had after the term expired, so I l... See more

Rated 5 out of 5 stars

Quick easy and a price that was less then half of other companies. I had insurance in 20min and never received any type of spam calls or emails thats just as important to me as saving money.

Rated 5 out of 5 stars

The Simply Business Process took all of the work out of "shopping for insurance." I basically filled in the blanks, and instantly had 4 solid quotes. I followed up with a phone call to the company to... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company

Written by the company

Simply Business makes it easy to shop for the insurance that small businesses need. With our online quote form, you can get expert policy recommendations, browse coverage options from trusted insurers, and buy your policy online, all in just a few minutes. We have nearly 20 years of experience supporting small businesses, with over 1 million customers worldwide. Founded in the UK in 2005, Simply Business launched its US operations in 2017 and today employs over 1,000 people across offices in London and Northampton in the UK, and Boston and Atlanta in the US. Learn more at SimplyBusiness.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,901)

422 reviews in the last 12 months

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Rated 5 out of 5 stars

As a Small Business owner

As a Small Business owner, the Business Side of business can be so uncomfy and overwhelming to navigate, but Amy Woodard made this part of it quite easy and actually enjoyable, which you can imagine is not an easy thing to do haha.

I will be referring Simply Business to anyone I know needing insurance, solely based off the level of kindness and care Amy Woodard has shown me as a customer. Simply Business is blessed to have her on their team.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

You cancelled my insurance over me…

You cancelled my insurance over me cleaning houses and taking any trash with me that is in the house. I only clean empty houses. I am still waiting for my refund.

9 July 2026
Simply Business US logo

Reply from Simply Business US

We appreciate your feedback and understand your frustration. We strive to insure as many small businesses as possible, but this is dependent on the underwriting guidelines of our carrier partners. Regarding the cancellation, if you'd prefer not to continue coverage until the expiration date, you can give us a call at (855) 869-5183 and we can assist with an expedited cancellation.

Rated 5 out of 5 stars

Outstanding

Everything, the person I spoke with was very informative and helped me get the right insurance and the price was great. Just hoping it doesn't go up every year like other insurance does.

1 July 2026
Rated 1 out of 5 stars

⭐☆☆☆☆

⭐☆☆☆☆

I have been trying to purchase insurance through Simple Business for over a month, but their website has not been working the entire time.

To make matters worse, every time I contact customer support by email, my request is automatically closed without any real help or solution.

English is not my first language, so calling is very difficult for me. That’s exactly why I need the website to work or for customer support to actually respond to emails instead of closing them.

This has been an extremely frustrating experience. A company that sells insurance should provide reliable customer service and a functioning website. Unfortunately, I received neither.

If you haven’t fixed the website yet, please don’t tell people it’s working and ask them to try again. I tried again, and it still doesn’t work. The process gets stuck at the step where I need to confirm my business address.

24 July 2026
Unprompted review
Simply Business US logo

Reply from Simply Business US

We appreciate you taking the time to share your feedback with us and we apologize for any frustration you may have experienced. Our online assisted sales team is available 10am-4pm Eastern Standard Time. We appreciate your patience throughout the process. Please try our website again as soon as you get a moment. If you have any further questions or concerns, please don't hesitate to reach out.

Rated 5 out of 5 stars

Easy, Affordable, & Quick….

The entire process was easy, straightforward, and took a minimal amount of time. Policy options shown provided me the opportunity to evaluate cost comparisons quickly and efficiently. Finalizing the plan enrollment was quick and all needed documentation was available immediately after completion of the enrollment process. This was a great experience and proved to be a valuable resource for small business owners such as myself.

25 July 2026
Rated 5 out of 5 stars

Simply - Simple

Simply Business US, was simple to work with. Started and completed in minutes. Easy to understand and satisfied with the process. Will use again when needed.

23 July 2026
Rated 2 out of 5 stars

I gave two stars because still waiting for coverage questions to be answered

I gave two stars because the communication during the sign-up process was very disappointing. My first call was disconnected. When I called back, I was given information that did not appear to be accurate. I then sent an email and received no response.

I ultimately purchased the general liability policy and sent another follow-up email, but I still have not received a reply. This experience makes me concerned about the level of service I would receive if I had an urgent policy question or needed assistance with an actual insurance claim.

Insurance depends on trust, accuracy, and timely communication. I hope Simply Business improves its responsiveness and follow-through with customers.

21 July 2026
Simply Business US logo

Reply from Simply Business US

We appreciate you taking the time to share your feedback with us and we apologize for any frustration you may have experienced. We are partnering with both you and the carrier at this time to answer your concerns.

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