Simply Business US Reviews 

1,901
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 417 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the platform for being extremely straightforward, making it very simple to shop for insurance and instantly receive helpful quotes without complications. People also highlight the affordable pricing and note that staff members are exceptionally helpful, patient, and knowledgeable when guiding them through various policy choices. However, some customers also noted that communicating with the company by phone can sometimes be quite challenging. Reviewers mentioned experiencing exceptionally long waiting times on hold or having difficulty reaching a live agent when they needed immediate assistance with their accounts.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the sign up process is super... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe agents as... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and affordable quotes that... See more

Service

Consumers find service to be positive, highlighting how trained staff patiently guide them through selecting... See more

Staff

People report positive experiences with staff, frequently highlighting their helpful, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Getting an insurance policy through Simply Business was a pretty easy process. I honestly had been wanting to get business insurance for a couple years but never took the time to sit down and do the r... See more

Rated 5 out of 5 stars

Simply Business is very helpful in finding the right E&O insurance policy for my business. I was informed that my previous insurer would not be offering the policy I had after the term expired, so I l... See more

Rated 5 out of 5 stars

Quick easy and a price that was less then half of other companies. I had insurance in 20min and never received any type of spam calls or emails thats just as important to me as saving money.

Rated 5 out of 5 stars

The Simply Business Process took all of the work out of "shopping for insurance." I basically filled in the blanks, and instantly had 4 solid quotes. I followed up with a phone call to the company to... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company

Written by the company

Simply Business makes it easy to shop for the insurance that small businesses need. With our online quote form, you can get expert policy recommendations, browse coverage options from trusted insurers, and buy your policy online, all in just a few minutes. We have nearly 20 years of experience supporting small businesses, with over 1 million customers worldwide. Founded in the UK in 2005, Simply Business launched its US operations in 2017 and today employs over 1,000 people across offices in London and Northampton in the UK, and Boston and Atlanta in the US. Learn more at SimplyBusiness.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(1,901)

422 reviews in the last 12 months

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Rated 5 out of 5 stars

The online quote system was perfectly…

The online quote system was perfectly executed and it was simple and easy to secure my policy! I work night shift so this was all done overnight and my policy was issued directly after which was great for me!

28 August 2026
Rated 5 out of 5 stars

This is a good place to shop around

I was told after starting a job that I had to procure some liability insurance. The link they gave me I was quoted amounts ranging from $240 to almost $700 a month.

I reviewed the offerings that were it simply business and I'll be honest they covered everything I needed covered and since I'm a one-man show it was a no-brainer to go with the place they gave me insurance for less than $100 I mean he was even less than that and even if I'd had to pay a little bit more I think I would go with this company because when I needed help they help me fill things in when I needed to make a change they did it with no charge I really appreciate the great customer service and the great price I'm getting.

24 August 2026

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