Fine until you cancel...they take a long time to be sure to charge you extra! A fine service most of the time, although they mispronounced the company name a few times on the recording - just a pain w... See more
Company replied
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See what reviewers are saying
As our business is growing this service has become a game changer for us and really happy to be using. Our calls are answered professionally & promptly in such a friendly manner as though you have an... See more
I have been searching for a cost effective call answering service for sometime. Simply66 have been responsive to my business needs and enhanced the offering that I am able to provide to my customers w... See more
Company replied
We've been a customer for many years and we've always had excellent service. I was particularly impressed yesterday when I was forwarded a recording of a sales call that Simply66 had taken. It’s alway... See more
Company replied
Company details
Information provided by various external sources
Simply66 is an experienced virtual receptionist service, offering professional call answering for start-ups and growing businesses.
Simply66 Virtual Receptionist Services
Written by the company
- Personal Approach
- Simply66 is a UK-based business providing itself on service and innovation, not a faceless call centre enterprise. This results in a personable approach to answering your calls, whilst building rapport with you and your customers.
- Complete Transparency
- There is complete transparency about the service Simply66 provide, so not only will you receive an email containing the message left for you, you'll also receive a recording of the conversation.
- Great Features
- Standard features include call recording, advanced routing options, simultaneous ringing, IVR menus, music on hold and out of hours routing. Advanced features include diary integration, customisable FAQs, complex enquiries and call transfer.
Contact info
North Sands Business Centre, SR60QA, Sunderland, United Kingdom
- 03333 44 15 66
- support@simply66.co.uk
- simply66.co.uk
4.6
Excellent
33 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommend Simply66
Highly recommend - had tried other phone answering serviced beforehand but switched to Simply66 and cannot fault their service at all.
All calls answered professionally with full details then passed on to me a long with an easy to use interface with multiple features to ensure your calls are answered effectively.
30 October 2019
Unprompted review
Reply from Simply66
Hi James,
Thank you very much for your 5 star review, it's great to hear your thoughts on our service and we hope you continue to be impressed!
The Simply66 Team
A friendly welcoming voice that…
A friendly welcoming voice that represents our company as if they were part of the team.
We have been working with Simply66 for a couple of years now.
The team are amazing and always go the extra mile to listen to our customers, support our team during busy periods and most importantly greet our customers with a welcoming voice and proactive response.
I would not hesitate to recommend this Simply66.
Thank you all, from Endless Adventure North East
11 October 2019
Unprompted review
Reply from Simply66
Hi Mark,
Thank you very much for your kind review, we're ecstatic to read your comments about the service we provide. It's important for all our customers that we display a professional mindset so it's great to see we're doing a good job for you and your company.
We hope you continue to enjoy the service going forward and thanks again for leaving a review.
The Simply66 Team.
Great Service
Very competent, professional call answer service. We've used a couple of other firms before but these are head and shoulders above them. All calls are handled very competently and their customer service is excellent. I love how all calls are recorded so you can see listed to any conversation, its all very transparent.
6 November 2018
Unprompted review
Reply from Simply66
Hi Sarah,
Thank you very much for your wonderful review of the service, we shall pass on your comments to the Simply66 team!
We do our best to provide a service that is professional and transparent, so that our customers can have peace of mind that their calls are being answered the correct way. We hope you continue to use our service for many years to come, and thanks again for the review!
The Simply66 Team.
Reply from Simply66
Good afternoon Sean,
Thank you for your recent review of Simply66. We're delighted to read your positive words, praising the simplicity of setting up and using the service.
We hope you continue to enjoy using Simply66 for a long time to come, and remember to not hesitate in contacting us if you encounter any issues.
Thanks,
The Simply66 Team
Exceptionally Excellent Services.
We are very happy to have found Simply 66, they have helped us increase our sales by 35%.
17 January 2017
Unprompted review
Great personal service, professional and highly recommended
I don't usually write reviews, but in this case I've made an exception. Having waited a few months before submitting a review we have now used Simply66 for 6 months now and every facet of their service has been above and beyond.
Customer Service - the customer service provided to us as the client is second to none. Attentive and responsive, there is never a moment where we feel our needs are not being attended to. (Special thanks to Steph!).
Servicing Our Customers - the receptionists at Simply66 who field our calls are all very professional and have really gotten to know our brand and products well. Able to answer customers' queries very knowledgeably. Even with difficult customers they always maintain a professional manner. Thank you!
Services - We previously were with another virtual PA company for a few years and should have moved to Simpy66 a lot earlier. The other company in comparison for doing less, charged us twice as much! Also the ability to listen to every single call that has been taken (when you have the time!) is great. This allows additional coaching in the beginning, but to be honest we've not listened to a call in months now and trust the PAs.
Anyway - a long one but I thought credit were credit is due. Thanks Simply66 for a great service and looking forward to many happy years together.
29 April 2016
Unprompted review
Reply from Simply66
Good Afternoon,
We are delighted that you have taken the time, not only to leave us a review, but to get used to the service, and proper use out of it before coming and leaving a well thought-out review.
Simply66 was founded on the principles that we recognised a need of businesses, and felt that the service provided by our team could be such that customers would appreciate it, and feel that their business is being well represented.
Thank you very much for such a brilliant review of both our brand, and our team. It is great to hear customers draw comparisons with previous providers, and such a wonderful recommendation can only help to further improve our company's reputation. We look forward to continuing to meet, and exceed such high expectations in the future, as we too look forward to helping your business, and your customers stay happy for some time to come.
Thanks,
The Simply66 Team
Great Services
We were looking for a company to handle our customer Services Department, and we got it right with Simply66.
7 January 2016
Unprompted review
Reply from Simply66
Good Afternoon Ahmad,
Thank you very much for leaving us such a wonderful review. We are increasingly proud with each review we receive from our fantastic customers, and we are proud to provide Virtual Receptionist services for such great customers. Our ladies look forward to continuing to provide the 5* customer service that you have come to expect from us.
Thanks,
The Simply66 Team
Excellent level of Service
Simply66 are profressional, presonable and utilise excellent technology to deliver an excellent level of service.
As a business i require a friendly service which can communicate to all my clients. Simply66 are able to connect to each of my clients.
Being able to listen to all calls off any device (globally) is important to me via the handy emails which contain the actual recording of my messages.
I recommend Simply66 to any business requiring a friendly yet professional approach with quick emails as the calls happen
Keep up the good work
Andrew
2 November 2015
Unprompted review
Reply from Simply66
Good Afternoon Andrew,
Thank you for your kind words regarding Simply66, we are over the moon to receive such a thorough, positive review of our service. It is true recognition of the hard work put in by our receptionists, which in-turn is backed up by highly experienced and knowledgeable Support and Development teams. We believe that the voicemail function empowers businesses to remain just a click away from their customers' enquiries, even if they are not answering the calls themselves.
We believe that a VR service like ours should be built on the foundations of a team of receptionists who have personality and experience, that provide businesses with a friendly, efficient call answering solution, that works so well that businesses almost feel like our receptionists are part of their team.
We are delighted with your recommendation of our service, and we hope that you continue to enjoy the great benefits that Simply66 provides for your business.
Thanks,
The Simply66 Team
Very Professional Service
For us, it's not the volume of calls, its knowing that we will capture every one and respond in a timely manner. Simply 66 are a very safe pair of hands to help us do this and they have handled our calls very well indeed and provided us with a very professional front office. The recorded calls are great!
30 October 2015
Unprompted review
Reply from Simply66
Hi David
Thank you for taking the time to leave us a review, and such an excellent one at that! We are delighted to hear how highly you rate Simply66 and the service provided by our experienced, talented Virtual Receptionists. We built Simply66 with a vision of providing businesses with an alternative to voicemails and missing calls. By giving businesses an improved level of professionalism and customer service, we believe that Simply66 allows businesses like yours the opportunity to focus on other areas, with the knowledge that your calls are being handled in the way you would like them to be.
We will pass your kind words on to our team, and hope your business continues to enjoy the benefits provided by using Simply66.
Thanks,
The Simply66 Team
Top Notch Service
Couldn't be happier with the service. We sell aircraft and the girls get some interesting calls from all over the world and never miss a beat! They always take all the detail we need in a professional and efficient way and the call recording is a real bonus.
2 July 2015
Unprompted review
Reply from Simply66
Good Afternoon Mike
Thank you for taking the time to leave us such a wonderful review. The girl's are over the moon at your praise, it is always nice to have their hard work recognised by customers, especially when it comes with such a fantastic recommendation. We pride ourselves on providing customers with an experienced, thorough, and consistent call answering service, while our Virtual Receptionists ensure that they carry out the tasks required with the utmost professionalism, making sure that our customer's requirements are met along the way.
Many companies find when they choose Simply66, that the call recording feature is a great bonus. It is a service not offered by a number of competitors, and one we believe helps not only our customers track how their calls have been dealt with, but also one that helps them respond better to the enquiries taken by our Virtual Receptionists here at Simply66. We look forward to continuing to ensure that the level of service you have come to expect is continually reached, whilst pushing ourselves to improve the service where possible.
Thanks,
The Simply66 Team
Excellent so Far
We've only been with them a short while, but they have picked up our requirements quickly and professionally. I love the recordings, sometimes they can add a whole new angle to a customer enquiry.
1 July 2015
Unprompted review
Reply from Simply66
Hi David
Thank you for leaving us such a great review. Our team are delighted to hear how well you are finding the Simply66 service. We believe that Call Recordings are a huge part of not only what we do, but also a huge part of your business' customer service, allowing our customers to better understand customer enquiries, and how they have been handled up to that point.
We are proud of the cost-effective, professional service we provide to our customers, so to have this mirrored in reviews such as yours is brilliant for us. We look forward to continuing to provide you with the high quality of service you have come to expect in the short time you have been with us.
Thanks,
The Simply66 Team
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