SimpliSafe Reviews 16,944

Easy enough system to set - BUT (and it's a very big one)
if you subscribe to their monitoring subscription they make it as hard as possible to leave it. TBH I've had gym subscriptions that were easier to leave!!

I have had SimpliSafe for many years, and I have been incredibly pleased with the system. I started with the basic package, which was limited, but the full service is SUPERB! Recently, I have had to contact customer service on a couple of occasions, not regarding a SimpliSafe product but a Ohmkat product which they advertise as being compatible with SimpliSafe. SimpliSafe sell Ohmkat products, but I stupidly bought directly from Ohmkat. Ohmkat have proved to be one of the worst companies I have experienced for customer service, shocking, but SimpliSafe have literally done all they can to help. The two people I spoke to from the technical support department were incredibly patient and knowledgeable, and their support was GREAT! And both telephone calls ended in them doing a quick check that everything else was working well in my system. A huge thank you and shout out to Matt and Alexander, whose customer service was 5-star, sooooooo impressed. Thank you!!!!

The customer service is excellent. Everyone I’ve spoken to there is a) helpful b) friendly and c) very effective. It’s easy to get hold of someone and they resolve issues fast.

I have had SimpliSafe for several years and pay for the monitoring. Late last year my video doorbell stopped working. I ended up needing a new chime, transformer, etc. it worked again for a few months then stopped. Today I called and after going through all the trouble shooting steps a very nice associate named Patricia told me they would send me a new one, under the lifetime warranty. Very happy with the company and Patricia!

My initial tech didn't speak English well enough to understand and requested someone who could. I was connected to J who could not have been more patient. I have very limited mobility but that was not a problem with her. Her step by step directions were perfect. I will likely expand my system because of her.

Monica and Rose were extremely helpful when I called.

A friend gave us their simplisafe system which was 3 years old. Our system could not update, our tech Nathan was able to update the system remotely.. after updating he walked through checking at system sensors. He was detailed in updating all sensors. Good to work with, and informed me as we progress through the process.

Adrian C did a great job trying to help me get an older camera working. It had been working fine outside on my porch for several years. We had a cold spell of near zero degrees with below zero wind chill. The camera quit and we couldn’t get it to comeback. Adrian said he would ship a new camera. That was 3-6-2026 and I already got notice the new camera has shipped. Good job, thank you so much.

Spoke with Henry over the phone after a couple chat sessions couldn't resolve my problem. He was very kind and understanding and walked me through all the possible troubleshooting scenarios. They're sending out a kit to hopefully fix my problem but I'm very happy with all the assistance he provided

I was having great difficulty getting a technical problem with my video door camera resolved through the chat feature on SimpliSafe. After almost 2 hours, 2 chat techs (one did the equivalent of hang up on me) and complete and total frustration, I called the tech support. Once I connected with Justin, my "extended" problem that there seemed to be no resolution for, was completely and thoroughly solved and satisfied in about 5 minutes. Justin understood my dilemma and frame of mind after the chat experience. He addressed the issue immediately, found the problem and solved it. I have rave reviews for his professionalism, knowledge and the way he treated me as a long-time paying customer. Solely because of Justin, I decided to remain with SimpliSafe as my alarm company. Good work, Justin.

I recently contacted SimpliSafe to cancel my video storage subscription since I was no longer using that service. My intention was to keep the equipment I purchased and simply self-monitor with live view, without paying for cloud storage.

The first representative I spoke with said she needed to transfer me to another department to cancel the subscription. When I spoke with the next representative, I explained that I wanted to cancel video storage because I was no longer using it. She told me I would need to pay for both February and March. I explained that I hadn’t used the service and didn’t feel I should be charged. She said March had “just come out” and agreed to cancel that charge if I paid February. I agreed to that compromise, with one important condition: that my card information would not be saved or kept on file, as I no longer wanted any services with them.

While we were still on the call, all of my cameras and base station suddenly shut down and announced they were no longer connected. When I asked what happened, she said she had cancelled the account and shut everything down. I explained that I had purchased the equipment and only wanted to cancel video storage, not disable the system entirely. She responded that it was my fault for not explaining that, even though I had clearly stated my intent earlier in the call.

I then confirmed whether I would now have to reconnect every door sensor, window sensor, and camera in the house, and she said yes. Because this happened due to the cancellation being handled incorrectly, I asked if they could at least refund February’s charge given the inconvenience. She refused.

After the call, I contacted my bank to dispute the charge. While I was on the phone with the bank, I received notifications that both February and March had been charged, and both were labeled as auto-pay, even though I specifically asked that my card information not be stored or set up for auto-pay.

Overall, I am extremely disappointed with the customer service experience and the lack of accountability when a mistake was made. I purchased the equipment and simply wanted to stop paying for cloud storage. Instead, my system was shut down, I was told I would need to reconnect everything myself, and charges were processed that I explicitly asked not to authorize.

If you are considering SimpliSafe, just be aware that cancelling or adjusting services may not be handled clearly or professionally, and resolving issues afterward may be difficult.

Besides having the best products in the industry, their technical support team from chat to live agents is the best experience I've had in customer support especially since covid. Real people giving you real answers, and solid results. I spoke with Mario first and then with Colin and both of these guys took every step professionally and expeditiously to resolve all my concerns. I sure wish that Simply Safe would start a Consulting division and use that to teach other companies how to offer proper customer service!

Payton was great! Turns out I have something wrong with my video doorbell and she is sending me a new one to resolve the issue. She was super friendly, very helpful and resolved the issue for me!

I had given up on my SimpliSafe system. One last try with their trouble shooting engineer.
JUSTIN ! Listened to my problems and one by one sorted them out.
NOW my system works Great !
Thanks Justin

I have had SimpliSafe for years, and whenever an issue arises their customer service representatives are always too-notch.

Today I had to call regarding a smoke detector that was falsing, and Justin was able to assist me with a solution in quick order. Justin was friendly, professional, and knowledgeable in his craft.

Thank you SimpliSafe!

Tristian solved my issue with expert assistance!

My experience with the company was made successful by the friendliness and product knowledge of Henry. I did not understand how the system was working exactly and did not communicate clearly. Henry cleared the air quickly and solved the problem. I have been a satisfied customer for eight years, and he pointed that out to me. I felt appreciated.

One of my motion sensors wasn't working, so I called to buy a new one, hoping for a discount. Instead, Roger T. offered me a free replacement devise after confirming that mine wasnt working. His customer service was fantastic! Thank you, Simplisafe!

Ordered a security system for my new house.

Get system, read instructions, says I need WIFI (don't have WIFI, doesn't exist in my area). Call, Simplisafe, they say, no you don't need WIFI.

Order professional Installation - last part of checklist, "Have WIFI password".

Call Simplisafe - get someone who doesn't speak English very well, slurs all words with "ss's", asked for someone else to talk to, get put on hold for 5 minutes, hang up. (Wanted to verify the WIFI issue).

Call installers, get someone who doesn't speak English very well and he gives me a non-answer on WIFI. So I cancel installation.

Call Simplisafe to return security system give the person my customer order number, she can't find it. Give it to her again and then she gets it.

I could not get a straight answer on needing WIFI. I felt as if they wanted to install the system then say, too bad it's your, you need WIFI.

With their inability to be clear on WIFI and what seems to be a shady way of getting you to install their system and stick you with equipment you can't use, they seem to be doing a money grab.

I had a entry sensor unresponsive today & when I couldn't solve the problem with a simple battery replacement, I called SimpliSafe. Roger T. (Tyler?) handled the issue, identified my overlooked issues (failure to push button, misidentified room, etc.) & was personable, professional, and pleasant. Excellent session, fine employee! THANK YOU!
Daniel Johnson