Simpli Pleasures Reviews 8,198

TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the ordering process easy and appreciate the variety of products available. Many people are satisfied with the quality of the merchandise and the ease of finding specific items on the website. However, a significant number of people are dissatisfied with the delivery service, reporting very slow shipping and a lack of communication regarding their orders. Many reviewers also experienced poor response times from customer service, with emails and calls often going unanswered. Furthermore, some customers reported instances where payments were processed, but they did not receive their orders or tracking details.

What people talk about most

Order

Customers had ambiguous experiences with order. Many reviewers reported significant issues, such as orders... See more

Product

Consumers find product experiences to be ambiguous. Many customers express satisfaction, praising the quality... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report not receiving... See more

Response time

Clients share negative opinions on response times. Many customers report not receiving responses to emails,... See more

Payment

Users describe negative interactions with payment. Many customers report that payments were taken from their... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Well...it's been 10 days since my order, and I have no idea where it is. Can anyone provide ANY update or tracking number?? Looks like I'll be ordering elsewhere in the future...

Rated 3 out of 5 stars

Well when I see something cute or price or quality irs SOLD OUT. No notifications to let people know when back in stock. No way to contact simple pleasures. I did not receive money back on something t... See more

Rated 3 out of 5 stars

Very slow shipping and poor communication but product was received as described.

Rated 1 out of 5 stars

I used to go through them all the time, I placed an order two weeks ago and never got a shipping notification. And after reading comments on their socials and on here I don't believe I'll be receiving... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

We believe people should have fun. That shopping online should be simple and easy. And when you're making private purchases it's kept a secret all the way to your front door. This is our Simpli Pleasures Promise!


Contact info

2.9

Average

TrustScore 3 out of 5

8K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

The customer service was great can't expect any better had to return item and there was no fuss about it it gave me a credit and I got what we wanted thank you very much

20 March 2023
Rated 5 out of 5 stars

Smooth ordering

Smooth ordering, delivered in a timely fashion, discreet packaging, pleased with products received so far

28 February 2023
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Reply from Simpli Pleasures

Your wonderful review is always valued and thanks for taking the time to spread your wonderful experience with the community!

Simpli Customer Care

Rated 5 out of 5 stars

First your products are always made…

First your products are always made with great quality. Product's are displayed so u know what your getting. Customer service has always great.

3 March 2023
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Reply from Simpli Pleasures

We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to see you again.

Simpli Customer Care

Rated 4 out of 5 stars

Site Navigation

I was able to navigate the site easily. I would have liked the information about liquid use in the description section.
Jacque T.

28 February 2023
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Reply from Simpli Pleasures

We truly appreciate that you've taken the time to let us know about this. This will be forwarded over to the appropriate department as a suggestion.

Jasmin | Simpli Customer Care

Rated 5 out of 5 stars

Easy and simple

Very simple and easy and great prices

28 February 2023
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Reply from Simpli Pleasures

We're so delighted to know that we hit the mark with you!

Cheers!

Simpli Customer Care

Rated 5 out of 5 stars

Doing a great job

Doing a great job, thank you

26 February 2023
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Reply from Simpli Pleasures

Our pleasure! We're happy that you're loving our shop!

Simpli Customer Care

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