I particularly appreciate the security and validity checks of emails before final validation, as well as the email updates at each stage, which allow us to know where we stand. So far, there's no... See more
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See what reviewers are saying
So far, my experience has been minimal, just trying to set up my account. They sre accepting my deposits in small amounts over time. In my opinion, communication has been easy and clear. Once my acco... See more
5 Huge stars. Fast, accurate crypto purchase & delivery. No hassle like many other sellers. Just be aware of their very small addtional, day or two delayed international charge I've encountered with e... See more
I told the owner my iPhone 16 had heat damage and asked for a full assessment. He confidently promised it would be fixed for ₹30,000 — but that was the first lie. After the “repair,” the phone ca... See more
Company details
Written by the company
Simplex is a fintech company, providing worldwide online merchants with guaranteed fraud protection, chargeback liability and global payment processing in one full suite solution. Currently Simplex’s is focused on the crypto market, working with exchanges, brokers and wallets from the ecosystem. Simplex is expanding into other verticals and is now offering its solution to a broader set of high fraud risk e-commerce merchants, online services and marketplaces. Simplex's proprietary fraud prevention state-of-the-art AI technology, has helped secure merchants from fraud since 2014. Today Simplex prevents fraud and handles payments on transactions of about $1B per year, and is working with some of the most known platforms in the crypto world. For more information please visit simplex.com or contact us at: support@simplex.com
Contact info
Lithuania
- support@simplex.com
- simplex.com
You should know
4.0
Great
29K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Uncomplicated
27 March 2026
Very straight forward...Very easy
27 March 2026
It went quite smoothly
It went quite smoothly, and received my order in my wallet without a hitch.
25 March 2026
Easy to use and fast
27 March 2026
Quick transfer
24 March 2026
Great enjoy the service easy and quick
Great enjoy the service easy and quick
Yes I recommend
22 March 2026
Good service,fast
23 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I don’t like it because I didn’t make…
I don’t like it because I didn’t make the purchase
25 March 2026
Reply from Simplex
Hello Rosie,
Thank you for getting in touch.
From what I can see, it would seem that you might have been a victim of a scam. We would like to highlight that Simplex is a payment processor for fiat-to-cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.
As a regulated service in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.
I can see that your case has already been transferred to our analyst team for further investigation as well as assistance. You might be asked relevant questions or asked to provide some additional information for a better understanding of your case. I’d like to ask for your ongoing patience and collaboration with the relevant team.
Thank you for your ongoing patience!
Regards,
Julia
Head Of Customer Support
I was a victim of fraud by someone…
I was a victim of fraud by someone claiming to be an employee of the car rental company Sixt (Name Abdull). Four payments were debited from my account via Simplex. I have contacted Simplex several times and have received no response to date regarding my money. Criminal charges have been filed not only against the fraudster Abdull but also now against the company Simplex
22 March 2026
Reply from Simplex
Hello Bruni,
Thank you for getting in touch.
From what I can see, it would seem that you might have been a victim of a scam. We would like to highlight that Simplex is a payment processor for fiat-to-cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.
As a regulated service in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.
I can see that your case has already been transferred to our analyst team for further investigation as well as assistance. You might be asked relevant questions or asked to provide some additional information for a better understanding of your case. I’d like to ask for your ongoing patience and collaboration with the relevant team.
Thank you for your ongoing patience!
Regards,
Julia
Head Of Customer Support
Easy and simple
21 March 2026
Didn’t know I was gonna lose 40 dollars…
Didn’t know I was gonna lose 40 dollars right at the time I bought the … !!!
22 March 2026
Everything was easy
Everything was easy: except trying to up load my Drivers license, that was difficult. Otherwise once that worked it was easy.
15 March 2026
Clean logical sequence to completion
20 March 2026
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