Simpler Law Reviews 

7,294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 849 reviews, reviewers overwhelmingly had a great experience with this company, highlighting top-tier professionalism and outstanding support. Customers frequently praise the staff and specialists for being extremely professional, friendly, and explaining every single detail clearly and patiently without any rush. Consumers consistently find the entire procedure very straightforward, highly reassuring, and completely tailored to their personal requirements from start to finish. However, some customers also noted unexpected extra fees mentioned during phone consultations and experienced unexpected costs that created initial frustration. A few reviewers additionally reported being surprised by unexpected recommendations and being offered additional services during the process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, professional, and... See more

Service

Users describe positive interactions with service, highlighting a professional and helpful approach from... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are friendly, professional,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how staff members make the process... See more

Customer communications

Clients share ambiguous opinions on customer communications. Reviewers note that from the initial point of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Following speaking to an agent at my local supermarket I arranged a telephone consultation about arranging my Will. Carla phoned me promptly at agreed time and then 5 mins later as I was busy. Carla w... See more

Rated 5 out of 5 stars

Charlotte was a very good communicator. She was friendly & attentive to our needs. Charlotte explained everything in a concise & easy to understand manner. We are very happy with the service & produc... See more

Rated 5 out of 5 stars

Shane was really helpful and clear when explaining the different options available. Also he helped us to really think about our situation and what we wanted to happen when we pass on, enabling us to... See more

Rated 5 out of 5 stars

I was quite nervous what to expect but Danielle who spoke to me really helped me relax. She explained everything, was very thorough and made the process really easy. I feel so much better knowing that... See more


Company details

  1. Estate Planning Attorney

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 220,000 Wills and hold a £5M indemnity insurance. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,294)

813 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good company

Explained everything. They go at your pace nothing rushed. Told me things I wouldn't have known to be included very helpful and I would use them again

26 June 2026
Rated 5 out of 5 stars

Great experience

Great experience, Shane dealt with my will, it was a relief to finally get my will done with such ease & Shane is a lovely man to talk with , recommended him to my family also & they are going with Simpler Law

25 June 2026
Rated 5 out of 5 stars

Great service!

After putting this off for many years, I have finally sorted out my will. The process from beginning to end was made so simple (guess the clues in the name!) The appointment was made in a supermarket and from that moment I received all the information that was promised and plenty of calls to remind me of my upcoming appointment. My telephone appointment with Shane was very informative, answering all my questions so that correct decisions were made. Shane was professional, but more importantly, he was friendly and funny, which is exactly suited to the way I deal with things, even an serious like a will. I really don't know why I put it off so long! I would highly recommend Simpler Law!

23 June 2026
Rated 5 out of 5 stars

Great service

Our consultant gavin was very friendly and listened to all our needs and requirements also explained everything in detail to us we would definitely recommend this company to others they made everything so simple.

26 June 2026
Rated 5 out of 5 stars

Lovely customer service about something…

Lovely customer service about something that can be a morbid and difficult conversation.
Shane we brilliant and worked with me on a personal level and took an interest in my life.
Offered some great advice and support.
Thank you!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Telephone call with Simpler Law

Spoke to a very nice young lady called Sian . She was so knowledgeable and didn't mind me interrupting her to ask any questions I had. Made sure we completely understood everything before we moved on to the next part. No hard sales

26 June 2026
Rated 5 out of 5 stars

Excellent experience so far (I'm just…

Excellent experience so far (I'm just waiting for my Will to come through) using Simpler law.

From a random encounter with a SL representative in a supermarket where I signed up, to the actual phone consultation with Shane, the whole process was straightforward, to the point and clearly explained using language that was easy to understand.

Guided by Shane, after 30 minutes we were pretty much done. Step by step, Shane clearly explained everything, including what would be needed should I wish to change the Will in the future.

From my experience, if you’re looking for a ‘no fuss, no unnecessary jargon’, simple, yet professional and legally binding Last Will and Testament, look no further than these guys.

22 June 2026
Rated 5 out of 5 stars

Great service...

Sorting a will out could not of been easier. Joe explained everything thoroughly and was very polite and helpful. I can finally relax knowing my will is in place, thank you Joe 😊

24 June 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to a lady named Danielle

I spoke to a lady named Danielle, she was very pleasant and made me feel very comfortable talking to her.
I wasn't looking forward to speaking to someone on the phone about personal things but Danielle was a absolute diamond and understood the things I needed .24

24 June 2026
Unprompted review

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