Simpler Law Reviews 

7,294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 849 reviews, reviewers overwhelmingly had a great experience with this company, highlighting top-tier professionalism and outstanding support. Customers frequently praise the staff and specialists for being extremely professional, friendly, and explaining every single detail clearly and patiently without any rush. Consumers consistently find the entire procedure very straightforward, highly reassuring, and completely tailored to their personal requirements from start to finish. However, some customers also noted unexpected extra fees mentioned during phone consultations and experienced unexpected costs that created initial frustration. A few reviewers additionally reported being surprised by unexpected recommendations and being offered additional services during the process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, professional, and... See more

Service

Users describe positive interactions with service, highlighting a professional and helpful approach from... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are friendly, professional,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how staff members make the process... See more

Customer communications

Clients share ambiguous opinions on customer communications. Reviewers note that from the initial point of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Following speaking to an agent at my local supermarket I arranged a telephone consultation about arranging my Will. Carla phoned me promptly at agreed time and then 5 mins later as I was busy. Carla w... See more

Rated 5 out of 5 stars

Charlotte was a very good communicator. She was friendly & attentive to our needs. Charlotte explained everything in a concise & easy to understand manner. We are very happy with the service & produc... See more

Rated 5 out of 5 stars

Shane was really helpful and clear when explaining the different options available. Also he helped us to really think about our situation and what we wanted to happen when we pass on, enabling us to... See more

Rated 5 out of 5 stars

I was quite nervous what to expect but Danielle who spoke to me really helped me relax. She explained everything, was very thorough and made the process really easy. I feel so much better knowing that... See more


Company details

  1. Estate Planning Attorney

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 220,000 Wills and hold a £5M indemnity insurance. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,294)

814 reviews in the last 12 months

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Rated 5 out of 5 stars

We would highly recommend Simpler Law.

We had already been to two firms with regards to doing our wills but didn’t move forward with them as their approach just seemed very stiff and formal.
We had seen Simpler Law on a shopping channel and felt that they were much more approachable and also the fact that they had met all the regulations to be able to appear on television gave us more confidence.
Our contact was Shane Mason. He was very friendly. He was obviously very knowledgeable but managed to answer all our queries politely and in a manner that didn’t make us feel silly for asking them.
For some people, making a will is a very daunting thing to do. Our experience with Simpler Law, made it so simple(no pun intended!) and Shane’s friendly approach made the whole process very easy.
We would highly recommend this company and would like to extend our thanks to Shane for his invaluable help.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

best decision

Shane was very helpfull and we never felt pressured to add anything to our will he discussed everything with us and explained anything we didnt understand i an so glad we made the decision to have a joint will done

9 July 2026
Unprompted review
Rated 3 out of 5 stars

From watching ( shop on tv ) where…

From watching ( shop on tv ) where simpler law advertise to posting my lasting power of attorney to the Goverment office for it to be registered.
Im in no doubt that simpler law are a good solicitors .That said while watching to tv show i contacted them for a discounted will.
When you get the call from them is not long before you are bombarded with all the other things they provide.
As a dyslexic person it all sounded great
Im sure all the things that we have paid for will aid my relatives when my time comes.
With all the things we bought from them we are now paying £120 a month for i think 12 months plus we will be paying £190 to register our lasting power of attorney. I don't even recall the registration been mentioned until right at the end .
We will have paid between £1400 £1500 for our cheap will and the rest of it all . I ve been told we have done the right thing i hope so

10 July 2026
Unprompted review
Rated 5 out of 5 stars

100% 5 Star Recommendation

A totally professional service. I was guided through all stages, even with my odd requests and questions.
Joe was an absolute Star and a credit to the company. He also now knows what a guinea is (the old charge made by the legal fraternity, £1.05).
A strong 100% recommendation.

7 July 2026
Rated 5 out of 5 stars

Skilled assistance in the process

Skilled , gentle rapport building from the representative as speaking with me about a sensitive topic for many .
Very interesting information as also arising from the questions as posed for my consideration. Nothing felt pressured or rushed . Follow up action for myself has oriented me to matters I can give further attention to for rationally thinking about future issues as possible or likely and plans to put in place .

9 July 2026
Rated 5 out of 5 stars

Rhiannon has been brilliant in handling…

Rhiannon has been brilliant in handling my will. Its not an easy thing to do and she made me feel at ease doing it. Anything that needing searching she did everything she could to help and kept in contact with me. Really lovely lady

9 July 2026
Unprompted review
Rated 5 out of 5 stars

The advisor

Michael was really helpful and knowledgeable. Giving the right advice and helping us through this process as we didn't know much. It's quite daunting but he made it really easy. I would definitely recommend the service to others who need thier wills doing.

3 July 2026
Rated 5 out of 5 stars

If your like me putting one of the most…

If your like me putting one of the most important things in your life on hold , don’t, , do it now , I done it , it was so easy , taken through everything step , given and received all very important advice , all done within an hour , Sian was my legal representative, made life so easy , i recommend this firm so highly , unbelievable, do not delay ,, do it now and safeguard your familly and friends inheritance

3 July 2026
Rated 5 out of 5 stars

Easy and painless

Shane Mason, made it quick, easy and simple to complete our wills, answering all questions and concerns we had. Very friendly and professional, highly recommend.

3 July 2026
Unprompted review

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