Simple Online Pharmacy | Online Doctor Reviews 41,340

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 23,039 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and efficient service, often noting that orders arrive quickly and as expected. People appreciate the straightforward ordering process and the excellent packaging, especially for temperature-sensitive products, which are often kept cool with ice packs. Many consumers highlight the helpful and professional staff, who provide good advice and ensure the correct medication is dispatched. However, some customers also noted issues with delivery, including parcels not arriving, being sent to the wrong address, or experiencing significant delays. There were also mentions of ice packs thawing and products arriving warm, compromising the integrity of temperature-sensitive items.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the swift and fast delivery,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the quick, efficient, and helpful... See more

Order

Reviewers highlight positive aspects of order, often praising the easy and straightforward ordering process,... See more

Product

Customers consistently note positive experiences with the product, highlighting its ease of use and the... See more

User experience

Clients share positive opinions on user experience, highlighting that the product is easy to understand and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far so good!.. although taking the picture was a bit fumbly for me lol..but phoned customer service and a lovely lady helped me through it!.. fast delivery, planning on taking my first injection to... See more

Company replied

Rated 5 out of 5 stars

Your service ,as always,was very prompt. Unfortunately I cannot say the same about the royal mail. I am still waiting for my delivery. I have had two ridiculous excuses why the parcel has not delivere... See more

Company replied

Rated 5 out of 5 stars

Have ordered from Simple Online Pharmacy a number times now, always great, straight forward and fast delivery. My most recent order was delivered to the wrong address and could not be located (no f... See more

Company replied

Rated 5 out of 5 stars

It was very easy to fill out the form and I liked that some of my questions were queried. This showed me that professionally they were taking my application seriously. I had to provide other evidence... See more

Company replied


Company details

  1. Online Pharmacy
  2. Pharmacy
  3. Weight Loss Service

Written by the company

Simple Online Pharmacy is a Registered online pharmacy and doctor service. We stock a range of pharmacy goods at discount prices. We also have a range of online doctor 'clinics', that allow you to select treatment for conditions such as Mounjaro, Wegovy, Saxenda, chlamydia, erectile dysfunction, acne and more! We are registered with the GPhC and MHRA, and so you can be confident you are receiving genuine UK medicines and products. We also offer dietician support for our patients. In addition to their product offerings, Simple Online Pharmacy also provides a number of value-added services to their customers. They have a team of qualified pharmacists who are available to answer any questions customers may have about their medication Simple Online Pharmacy is a reliable and convenient option for customers looking to purchase medication and healthcare products online. Their wide range of products, value-added services, and commitment to safety and security make them a trusted choice for customers throughout the UK

Simple Online Pharmacy

Written by the company

Committed to keeping prices low.

Lowest Price Guarantee.

If you find a prescription medication at a lower price, we will match it.

If you find a prescription medication at a lower price from a UK registered and regulated online pharmacy, we will price match it with a discount code for you to place your order. Excluding GLP-1 medications.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent delivery time

I used simple online pharmacy after my previous pharmacy failed to deliver my prescription on time( 19days, still no delivery). i was amazed how quickly my order was delivered ( ordered, and goods delivered within 4 days, and I had a consultation within that time too) I will DEFINITELY be using Simple Online Pharmacy again.

25 May 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Lisa,

Thank you for taking the time to share such positive feedback.

We’re delighted to hear that you had an excellent experience with us. Your kind words are truly appreciated and inspire our team to continue providing a dependable and caring service to all our patients.

Kind Regards,
Patient Care Team

Rated 5 out of 5 stars

Meds artived discreetly & on time

Meds arrived discreetly & on time. Liking that you use natural wool for cool insulation

30 May 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Debbie,

Thank you for taking the time to leave a review of our service.

We’re delighted to hear that you had a positive experience, and we truly appreciate you sharing your feedback.

Kind Regards,
Patient Care Team

Rated 5 out of 5 stars

Great service

Easy to reorder & prompt delivery

30 May 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi,

Thank you for your wonderful review of our service!

We’re thrilled to hear that your order arrived promptly. We know how important reliable delivery is, and it’s great to hear that our service met your expectations.

Kind Regards,
Patient Care Team

Rated 5 out of 5 stars

Very professional and quick replies to my request

Checking on my health information especially after I had to have breaks from the weight loss injection due to two knee replacements within one year. I recently requested the injections again as my mobility had improved. My weight and eating had increased also. I filled in the health questions and within 24 hours received a message I had been accepted by your team to restart my next weight loss journey. I received my injection 24 hours later.

29 May 2026
Rated 1 out of 5 stars

Poor customer service

Delivery arrived days late and was left by driver in direct sun, tried making contact with this company to check it’s still safe to consume and keep being fobbed off my very poor customer service for the past after multiple emails they have just responded that if your product has been left in direct sunlight or arrived late please contact us, ong that’s the whole reason I have contacted 3 times and every email states it arrived days late and was kept outside in direct sunlight, spent almost £200 and still unsure a week later if I can actually use this product,

25 May 2026
Rated 5 out of 5 stars

Prompt service

28 May 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Iain,

Thank you for your wonderful review of our service!

We’re thrilled to hear that your order arrived promptly. We know how important reliable delivery is, and it’s great to hear that our service met your expectations.

Kind Regards,
Patient Care Team

Rated 2 out of 5 stars

Poor response when problems arise

Delivery of temperature sensitive medicine by Royal Mail was delayed by 24 hours - so delivery occurred outside the period of coolant effectiveness. SOP opined that the Royal Mail delivery chain would have ensured an adequate temperature even in a heatwave (and even though they use a coolant). It is very hard to speak to anyone.

30 May 2026
Rated 5 out of 5 stars

Always reliable and quick delivery

Always reliable and quick delivery. I have been using this company for almost 2 years and cannot fault them.

28 May 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Linda,

Thank you for taking the time to leave such a positive review of our service!

Dependability is something we work hard to deliver with every order, and we’re delighted that this was reflected in your experience. We take great pride in being there for our patients when it matters most, and your feedback is truly valued.

Kind Regards,
Patient Care Team

Rated 4 out of 5 stars

Offer discounts without unethical “recruitment”.

Supply of Mounjaro is always quick and efficient, but I am fed up with being pushed to recruit family and friends to receive a discount. To push a weight loss product like that is unethical, and has had a negative effect on my view of Simply Online. Be fair and offer a straightforward discount for long term users.

29 May 2026
Rated 5 out of 5 stars

Great service all round,

Great service all round,

28 May 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Sarah,

Thank you for taking the time to share such positive feedback.

We’re delighted to hear that you had an excellent experience with us. Your kind words are truly appreciated and inspire our team to continue providing a dependable and caring service to all our patients.

Kind Regards,
Patient Care Team

Rated 5 out of 5 stars

This pharmacy is on the ball !

Always remind me that it’s time to order , Delivery is super quick

30 May 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Sharon,

Thank you for your positive review and for highlighting the efficiency of our service.

Our team is committed to providing a smooth and timely experience for our patients, and it’s wonderful to hear that this was reflected in your experience.

We truly appreciate your feedback, it helps us continue delivering the best care and support to all our patients.

Kind Regards,
Patient Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look