SimMarket Reviews 75

Best store to buy your addons. Easy install and above all NO encrypted addons allow your own custom modifications; very fast updates.

I purchased 'Niagara Falls' scenery by Jeppeson's after seeing the so called 'Niagara Falls' video on their website. It was an impulse buy (not always a good idea) but as I had before downloaded their Victoria Falls from another website I felt confident. I discovered afterwards that there are serious problems with this area. Although the product is called 'Niagara Falls City Pack' the video is easily designed to fool customers and therefor misrepresents the product. i.e. false advertising which is illegal in the UK. I have emailed both Simmarket and Jeppeson, but have not had a reply.

I purchased SFX Ground for MSFS 2024 from simMarket. The product does not load at any airport and is completely unusable.
When I contacted simMarket support, their response was that they are “a sales platform” and that I must deal with the vendor directly.
That was the extent of their support.
No troubleshooting.
No investigation.
No accountability.
No offer of remedy.
They take your payment, but if the product doesn’t work, they step back and redirect you elsewhere.
As a UK customer, I find this extremely concerning. When you buy from a retailer, your contract is with that retailer — not a third party developer. Being told they are merely a “platform” suggests they do not accept responsibility once money has changed hands.
That is not the level of consumer protection I expect when purchasing digital products.
I will not be purchasing from simMarket again, and I would strongly advise others to consider where responsibility lies before spending money through this marketplace.

It took 24 hours to receive a digital product key for OnAir Company, and the order was canceled after it was not obtained instantly. They won the paypal dispute sending it 24 hours later. Problem is, I did a direct purchase with OnAir afraid to lose my trial progress and thinking i could cancel with no problems with simmarket. Now im stuck with two subscriptions and simmarket blocked me from the site and ive purchased different item that now i don't have access to. That company sucks. Buy direct. STay away from Simmarket. You've been warned.

Poor customer, satisfaction, and unprofessional. They refuse to give your money back even the product is wrong or the product key is not working. I swear they give you a lot of hassle to refund your money back that you need to dispute it with the bank.

I purchased an add on on their site, the bijan enhanced season add on for msfs2024 did not work well, it was defective.
I contacted support and after a few messages they no longer responded, I asked for a refund, denied.
I left a negative review on simmarket and it was not published.
Now I understand why only positive reviews, the negative ones are not published.
This is called fraud.
I will never make a purchase on their site again.

Bought Software since 2023 up till jan 2025 i lost my downloads because 1percent out of 99% was a hurdle to them when i sent them a ticket. we argued back and forth and they retaliated by blocking me and since federal law doesn't allow typical deputes over 60 days with us banks i lost over 300 dollar's in download's links etc......their typical whiny passive aggressive for sure.....spineless cowardly stubborn insolent and takes the money and runs.....bunch of scared ignorant argumentative ants.....karma will come back and Bite them for stealing and denying me as a paying long term consumer....the least they could have done over their tantrums is give me access to my links by sending a download for all the products or refund me...... i bought plenty from them mistakenly. they feel obligated and justified blocking my account access via log in. yet their rude to me first. so yeah i told them where they could shove it....i leaned never to buy from third party software co like. Simm market is a complete sham disgrace and they have faulty download's then want to provoke and blame you for reaching out to them for help.....oh thieve pissed me off......accusing me of being difficult yet their products ksfo airport captain edition via contrail was damaged they were rude so when i got angry with them they pulled a squishy squeamish move and blocked me.....bunch of spineless cowards. screw you--------Alexandor & gorgos-------.....over in kaltenkichen d.e. germany via email ticket response system.....yeah i cursed them out and Id do it again....since they want to go on and take the money and run. ~ when you the universe screws you in this lifetime or the next dont whine at all the people you did dirty....trash pos third party multi market place cloud company strongly do not advise anyone to use them or keep your downloads on their system....dont get screwed like me...... my mistake is i didnt back up my links i depended on them for storage......b i g m i s t a k e.....all i did was email then cordially and asked for help when they pooped on me i took it and shove it down their throat and they couldn't handle it.....don't screw your customers worldwide do your jobs simmmarket.....do not provoke your customers...

I have bought some things and without problems, but a few days ago, I bought some software and once they charged me, they redirected me to Aerosoft with an executable, so I could download it and it was impossible for me to locate it.
I sent them an email, telling them that I no longer wanted it, but no matter.
Luckily it cost me €10.12.
They are scoundrels.
When the procedure fails, you're screwed.

I uncovered a bug in the Simmarket App and opened a ticket.
They forced users to move to the new app but is developed by a 3rd party. They weren't interested in the slightest even though its's their app. Just told me to take it up with the developer but no indication of how.
Utter rubbish.

They banned my account there from using credit card on a grounds of " paypal issue", as they described. I made a new account, which I asked them to transfer all my bought addons from the previous so I won't use the banned account. They refused and banned my second account.
now, I can't use their website / app anymore. Because the minute I use my credit card again they'll ban it again.
I live on a pension and a credit card, for which I pay from my pension. So I can't use another.

If your into flight simulation this is a must, it deserves 5 stars it has the most addons and has an easy interface as well as transcation interface

I've purchased several add-ons for Flight Simulator from this store. Overall, it's a good platform with reliable, safe products, and they occasionally offer discounts. However, the store's user interface feels outdated and cumbersome, and it definitely needs an update for 2024.

The biggest issue with this store is its review system. When you buy a product, you can leave a written review with a 5-star rating. Positive reviews get published online, but mediocre or negative ones simply don't appear. This practice misleads customers into thinking a product is great when it might actually have significant issues hidden by numerous 1-star reviews that never see the light of day.

I hope the store administrators realize that genuine customer feedback, whether positive or negative, is essential. Suppressing negative reviews is not only greedy but also unethical.

Dear Customer,

we are afraid that our refund policy is clear about purchases of our direct download products due to their Non-returnable form:

All sales are final - No Refunds will be given

Direct Download products are not returnable and non-refundable/exchangeable unless otherwise indicated.

This policy is clearly pointed out to you before making any purchase to us, and we must strictly adhere to it to protect our authors and business.

During the order process, you ticked the checkboxes and accepted the following:

By submitting your order, you have agreed to our terms and conditions and have confirmed that you have read the Withdrawal instructions and the Privacy Statement as follows:

"I agree explicitly that you begin with the execution of this contract before the end of the withdrawal period.

I am aware that with the beginning of the execution of this contract, I lose my consent of withdrawal."

Regards.

Bought a product yesterday but then discovered that I had purchased the wrong item. Tried to get a refund within the defined time but my request was just shrugged off. More or less F --Off. Support is terrible and wont be purchasing again.

Awesome store with everything you need!
Thank you

I recently had the pleasure of experiencing the incredible range of flight simulation add-ons available on simMarket, and I couldn't be more impressed. This online marketplace truly stands out as the go-to destination for all enthusiasts of Microsoft Flight Simulator (MSFS), Prepar3D (P3D), X-Plane, and FSX.

First and foremost, simMarket offers an extensive selection of add-ons, covering everything from aircraft, scenery, landmarks, lights, modifications, missions, tools, sounds, ships, vehicles, and so much more. No matter what aspect of the flight simulation experience you're looking to enhance, you'll find a wide range of high-quality products to choose from.

The website's user interface is clean, intuitive, and easy to navigate. Browsing through different categories and finding specific add-ons is a breeze, thanks to the well-organized layout. The search functionality is robust, allowing you to quickly locate the exact add-on you're interested in.

One of the standout features of simMarket is the comprehensive product information provided for each add-on. From detailed descriptions and specifications to screenshots and customer reviews, you can make informed decisions before making a purchase. The reviews from fellow flight simmers offer valuable insights and help ensure the quality and compatibility of the add-ons.

SimMarket's checkout process is smooth and secure, providing multiple payment options and currencies to cater to a global customer base. I appreciate the transparency in pricing, with taxes and VAT clearly stated upfront. Additionally, the option to view prices in different currencies is a convenient feature for international customers.

I must commend simMarket for their exceptional customer service. Anytime I had a question or needed assistance, their support team was prompt, professional, and highly knowledgeable. They were dedicated to resolving any issues and ensuring a positive shopping experience.

Lastly, simMarket keeps up with the latest trends and updates in the flight simulation community. Their website frequently showcases new releases, bestsellers, and promotions, allowing me to stay informed and discover exciting add-ons that enhance my virtual flying adventures.

In conclusion, simMarket has truly become my go-to destination for flight simulation add-ons. The wide selection, user-friendly interface, detailed product information, secure transactions, and exceptional customer service make it an outstanding platform for both experienced simmers and newcomers alike. I highly recommend simMarket to anyone looking to take their flight simulation experience to new heights.

Disclaimer: This review was written based on my personal experience as a satisfied customer of simMarket and has not been influenced or solicited by any third party.

Verry bad
They are almost scams!

Poor support customer service and arrogant.

Buy a product, and never received him.

I send the proof of the purchase and they answered me there no transactions made. They doesn't care about it .
The Olaf from the support team just close the ticket and eventually with no response.
I ask for an online complain on ec.europa.eu to make sure they not going to do again. Please, if you have the same issue doing the same. And its regrettable the developers doesn't care too. Its shame.

Arrogant, almost hostile and very unhelpful customer service.

I bought 2 products from Sim Market at the same time. One of them I was able to download quickly with no issues at all but the other one requires the Sim Market app to install it. Problem is the app is impossible to download. 10-20 kb/s and never completes the download, no matter which browser or download manager I try. Everything else works fine, including YT, downloading other files and MSFS so it's not on my side.

The very unhelpful customer service agent named Olaf refused to help in any way other than suggesting I restart the download, followed by a conclusion that the problem was on my side and that they wouldn't do anything about it.

Quite possibly my worst customer service experience of all the flight sim stores. I will definitely not buy from Sim Market again and I'm waiting for the refund I had requested.

Tried to complain about a product i brought with my hard earned money. Opened a ticket , then it got closed with a reply saying we reserve the right not to publish and complaints ???
Makes the review process an absolute shambles, same as there website and app.