I had so much trouble trying to upload an order for an album - my computer just wasn't connecting with their servers for some reason. Thank fully SIM supprt staff are excellent and work hard to try... See more
Company replied
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Flawless service. Sent digital file from the US to the UK and the collector is super happy with the quality of the print and how it looks in his flat! Really appreciated the excellent range of dimensi... See more
Company replied
Great Professional Album and Print suppliers for Professional photographer in the UK. Always love the service they provide. If you are in need for great quality albums prints and framing this is the... See more
Company replied
I ordered my first album from SIM recently and delivered it to my client this week. They were blown away by the quality! Amanda talked me through every step of the album production - I had a few... See more
Company details
Written by the company
We’re the ultimate supplier of choice for professional photographers looking for the finest Books, Photo Albums and USB products. We only use premium materials and all our products are handmade in the UK. We stand behind every single creation and oversee even the smallest detail to ensure superb quality and finish.
Contact info
Unit 8, The IO Centre, Hearle Way, AL10 9EW, Hatfield, United Kingdom
- 01707273747
- info@sim2000imaging.com
- simimaging.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Client very happy and so am I
Client very happy and so am I. I look forward to using your company again!
Many thanks
Tina Hadley FRPS,QEP
11 November 2021
Faulty USB sticks
Several times now I have ordered USB tins which look great, only to find the USB sticks are faulty. Sim have quickly replaced them on each occasion but this is not ideal.
9 November 2021
Reply from SIM Imaging
Hi Adam
I'm sorry to hear you experienced an issue with your USB on your latest order and I'm pleased that your replacement made it to you swiftly. From what I can see on your account this does look like the only faulty USB that we've replaced for you this year but you're absolutely right this should not be the case and certainly not what we would expect for our USB's. Please rest assured we always look for the highest quality USB chips but should any unexpected issues occur we do always endeavour to rectify this quickly & efficiently for you.
If you do experience any problems at all or if you have any questions, please feel free to get in touch & we'd be more than happy to help.
Our email is info@simimaging.co.uk and our contact number is 01707 273747 if you need to contact us at all.
We look forward to working with you again soon.
Kind regards
The SIM Team
I have used Simlab and Sim Imaging for prints, albums and frames
I have used Simlab and Sim Imaging for many years because I believe them to be the best, the best quality and the best customer service. Nothing more to say.
8 November 2021
Reply from SIM Imaging
Hi Ruth,
Thank you very much for your 5 star review. We're very pleased to hear that you are happy with our service & quality, we look forward to working with you again soon.
The SIM Team
Love the quality of the products I have…
Love the quality of the products I have received from the Sim Imaging department.
8 November 2021
Great company to deal with
Great company to deal with, great products, fast postage, item as described. Thank you
10 October 2021
Great service as normal from Sim
Great service as normal from Sim. Easy album creation and great quality product delivered well packaged. Will continue to use!
5 October 2021
My first time using their services…
My first time using their services to order a wedding guests book, although i made an error in the print, with one phone call it was rectified quickly and came on time for my clients. The guests book itself was great and their services was even better than i expected.
3 October 2021
Absolutely amazing service and…
Absolutely amazing service and brilliant quality thank you team! Always produce the best and helpful when chasing things up.
29 September 2021
Signing frame…
Ordered a signing frame for our wedding through Sim Imaging and the service was perfect. Good communication from them throughout. Also the product received was excellent quality and exactly as described. Would definitely recommend this company and will use again. Thanks!
24 September 2021
Excellent customer care
Excellent customer care - went out of their way to answer my query.
19 September 2021
Great service and products
Great company who deliver on price, service and their products. They are my go to album supplier and have never let me down.
25 August 2021
Easy ordering online
Easy ordering online. Customer support staff are very helpful, even if you feel you're being awkward.
24 August 2021
Have always loved Sim products
Have always loved Sim products. I am local so often collect to save on postage. Just begrudge now having to pay £1 extra each time I order prints when I never had to for the past 10 years.
20 August 2021
Reply from SIM Imaging
Good morning Nevina,
Thanks for your review and I'm sorry to see you are unhappy about the £1 collection fee. As our reception was closed during the COVID period, delivery was the only option for print orders with our usual postage and packaging fee of £5.95+VAT via DPD. Our local customers are so important to us, and we know that after years of loyalty, having the ability to collect again and avoid the delivery costs was an important service we needed to resume. Unfortunately as our business has had to adapt to handle the challenges the pandemic has presented, we've have had to introduce a small fee in order to cover our costs with reopening reception and the packing included on our orders. In order to reduce this from impacting our clients as much as possible, we've made this fee as small as we can at £1 for SIMLAB orders. As we do not have any minimum order requirements, this covers any amount of prints from SIMLAB from 1 print to 1000 so you can consolidate your images to place larger orders with only the single fee of £1.
We pride ourselves on offering top quality products to earn our returning customers loyalty which I would hope our reviews would reflect upon. I know we've discussed this over the phone previously and that you've been a loyal customer of ours for many years. I hope this helps explain further and that you can understand our reasons behind these necessary changes.
We look forward to seeing you on your next visit. Keep well and stay safe,
Kind regards
The SIM Team
my suppliers for life
I have been using SIM Imaging for over 1 year and I have never had an issues.
The quality of work is amazing and their prices are fair.
I regularly purchase the personalized USB wooden boxes for my client's work. The feedback from my clients is always great too, the professional look is always impressive to them.
I would 100% recommend, SIM Imaging will be my suppliers for life.
17 August 2021
From Canada with love
Any print coming from Canada to the UK would have been astronomical in pricing of shipping. Ordering from you took all the guesswork and risk out of shipping overseas and potential for damage. The print was a gift for a friend in Leeds and she was beyond thrilled at the vibrant colours and quality of print.
Thank you for making it something special and the delivery was definitely fast! Thank you thank you thank you!
17 August 2021
Highest quality products with excellent…
Highest quality products with excellent customer service
26 July 2021
Reliable and excellent quality
I have used this company for many years and just received my latest order of professional albums. As always the service was timely and the quality outstanding. A product to be proud of. Thank you Sim Imaging.
23 July 2021
Unprompted review
Great Customer service
Great Customer service, very personal touch. The image and frame quality is amazing. I have seen the same quality elsewhere for double the price. I would recommend this company and it's products.
9 July 2021
Unprompted review
Personalised USB Cans
Personalised USB Cans
Ok, it's actually made of metal - good. As for the rest, not good. The image is printed on a flimsy piece of paper, and is not fixed to the can. Once opened, the can has an awful plastic lid to reseal. Has the appearance of a cheap £1 tourist gift shop item.
21 June 2021
Unprompted review
Reply from SIM Imaging
Good afternoon Peter,
Thank you for your review and I'm sorry to hear you were not pleased with your order. Our USB cans are supplied as a traditional can with a printed wrap around the outside. Our prints are on high quality vinyl created with a giclée print method to ensure colours and vibrancy are produced to the highest standard. Given the traditional nature of the USB Can, once the can is "opened" by your customer, the metal lid is then removed and the item sealed with a cap to contain the contents. I am sorry to hear of your disappointment with this product and that it did not meet your expectations, particularly as all of the points raised are displayed and described on our website via the dedicated USB can product page.
If you are considering a new product or wish to find out more about any of our items, we do offer lots of information on our website, but in addition to this we offer dedicated Zoom consultations and in person showroom meetings at our premises in Hatfield. These are a great opportunity to get to know our product range in finer detail and find exactly what you're looking for. We're always more than happy to talk you though any product specification, show you samples or answer any questions you may have.
Should you require any assistance on future orders or have any questions about the products before or after ordering, please feel free to get in touch via our email info@simimaging.co.uk or via telephone on 01707 273747 so we can help.
Kind regards
The SIM Team
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