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Distribuidores, PANDUIT, BELDEN, CHAROFIL, HIKVISION, DAHUA, tiendas por marca, envio inmediato. Asistencia técnica con amplia experiencia, para apoyarte en cotizar y en el desarrollo de tus proyectos, precios, existencias envio imediato
Cuernavaca, 62166, Morelos, Mexico
4.3
46 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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We contacted them via WhatsApp to ask a question before making a purchase. Their answer was prompt and thorough. Our order was shipped very quickly and arrived the next day. We are very impressed and have already placed a second order.
While their AI bot needs some tweaking, I've found a company you can trust to make your purchases.
Everything was very professional. Very happy with the services.
We don't have after sale and support service. To date we haven't been able to connect the inverter to the app in order to monitor performance. I have been asking for support but no one seems to have the time. All I get is what's up responses with partial advice. Not good.
Reply from SILYMX
Hola,
Gracias por compartir tu experiencia. Lamentamos saber que has tenido dificultades para conectar el inversor con la aplicación de monitoreo.
Aunque el producto adquirido no incluye un servicio de soporte técnico dedicado, con gusto queremos ayudarte a que el sistema funcione correctamente. En muchos casos, la conexión puede depender de configuraciones específicas de red, versión de firmware o detalles de la instalación.
Te invitamos a contactarnos para **agendar una sesión de soporte en horario hábil (lunes a viernes)** y así poder revisar contigo paso a paso la conexión del equipo.
Nuestro objetivo es que puedas utilizar correctamente el equipo que adquiriste y con gusto te ayudaremos a resolverlo.
Saludos cordiales,
Equipo de Atención al Cliente
I recived the items in time and i didn´t have any problem and It was very easy to obtain the invoice for the item I purchased.
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