Silver Shuttle Reviews 

The first time I used this service I was very pleased. I used it again as I needed a ride to the airport. I had scheduled it for 1:30 in the afternoon, hoping t arrive at the airport by 2:30 or 2:45, since the estimation said it would be a 50 minute drive. my driver arrived one hour early, and I was not ready. He did not call me to tell me he had arrived either, so i had no clue. He took his time driving and picked up about 3 other people on the way. the ride was taking well over 50 minutes and I started to get worried about missing my flight. When i asked how much longer it would take, he yelled at me saying "How should I know, I can't predict the future, I don't know what traffic will be like". After an hour and a half of being in the car, I started panicking explaining that I may miss my flight. he proceeded to yell at me so badly I started crying. Despite the fact that I was running late, he dropped me off at my terminal last. While he was dropping off other customers he took his time chatting to random people at the airport. When I finally arrived at the airport I had less than an hour to get on my flight and barely made it. the trip took almost double the amount of time the website originally told me. Not to mention the fact that my driver was extremely rude.

Other than some minor issues with billing,it was a good drive.The driver was very pleasant and we got to the airport in good time.

Our trip from London to Heathrow, was terrifying. The driver arrived his car boot was dirty he had to move his stuff to fit our luggage and his car smelt like cigarette smoke. The driver complained about the traffic, that is why I booked the car with plenty of time to spare before our plane departed to Australia. The driver was on his mobile phone 5 times (not hands free) during the trip, mostly the calls came from the firm who employed him, the operator hassling him to get to another job, although she knew he was driving. He complained and yelled, and was so frustrated with the pressure he became more reckless. Once we were out of London on the motorway to Heathrow he drove at 85 miles per hour. It was dreadful I told him to stop, i told him he could kill us. So our lives were put at risk, I reported it, we got a refund, and an offer next time we were in London, we get a free airport transfer!! lucky us!! Regardless after my complaint if the driver is still employed there should be stricter rules for employing drivers, what he and the company did was illegal and dangerous. you asked for an honest review

The driver was on time picking us up from our hotel, he was very professional and friendly. As he drove us into the city he sort of acted as a tour guide, pointing out special places. The fee for the service was 40£ which I think is very reasonable.

The driver was there on time, waiting with the name board at arrivals as expected. He was lovely and polite and helpful and pushed my luggage to the car. He was talkative and friendly and took me right where I needed to go despite heavy London traffic. Cannot fault the service and would highly recommend it to anyone!

From what I have seen in the reviews below, it seems like you may be able to have a good experience if your driver actually shows up, but like many others on this page, my driver did not show up. Even worse was how much time I spent trying to contact the company to get my refund, which took nearly 2 months. They refunded what I had paid to Silver Shuttle, but since Silver Shuttle did not show up, I ended up paying 110 Pounds for my ride from Heathrow when I was just expecting to pay 56 Pounds with silver shuttle (as a college student, that is A LOT of money). I honestly feel Silver Shuttle should have paid that 110 Pounds as well since it was their fault they did not show up AND they had HORRIBLE customer service. Had they given me a full refund including the extra cab in a timely manner, this review could have still had 4-5 stars, for it would have shown this company can handle mistakes well. They also do not have a phone number for customer service so it all has to be handled via email, which is an extremely slow process and gets nothing done.

In conclusion, unless you want to risk being stranded at an airport and then having to resort to an expensive taxi because Silver Shuttle can't do its job and then have to deal with their customer service for the next 2 months to try to get your money back, then I would highly recommend NOT booking silver shuttle. They are unreliable and unprofessional and I will not be recommending Silver Shuttle to any of my friends or family.

- Easy booking - even from abroad
- Driver were punctual and cares about safety
- Cars were in a good shape
- Reasonable Price
Overall: a very positive experience

I booked in May and paid for a car to pick me up on 11th July for 4.10am. I needed to get to the LHR at 5.30am at latest. I contacted SS to ask if car could be changed to 4.00am to be on the safe side . It says on your what now section after paying that an email would be sent confirming time etc. Nothing was received. I sent at least two emails and tried to call but it went on to an answer machine - this was the day before pickup. No one ever came back to me via email or phone. I called again and actually spoke to a woman who said she would try and change time to 4.00am (only 10 mins difference) The woman came back and told me that all the slots had gone and I was being picked up at around 3.15 which was far too earl and I had to wait 1 and half hours before check in. I was not happy. The female driver was good but need reliability when catching a plane. L. Day

Really good service. Driver was slightly late due to him going to the wrong Travelodge. This was not his fault. However he had the good sense and good manners to phone me to apologise. The delay was only around 10 minutes, no problem. The transport was clean and appeared to be well maintained. The driver was courteous and a safe driver with a good knowledge of the London streets. I will use the service again and can recommend it.

I was very satisfied with their prompt service. My only criticism is no one called at least an hour ahead of pick up time which made me nervous thinking that perhaps they were not going to pick us up as previously agreed upon. I had to call the company about 45 minutes before the agreed upon pick up time.
The driver did call me when he arrived outside the hotel. The driver was courteous and we arrived at the airport on time. All in all I was satisfied with the service.

The driver arrived on time and was friendly, best service ever.
good job Silver Shuttle.

I booked only a few hours in advance. The online process was easy, the driver arrived early, phoned to say she was there. Car was clean, driver was lovely. Would use again.

I booked and payed for the taxi to and from Heathrow airport.
The taxi did not show up at Heathrow to collect me on my return journey
I waited for an hour and I tried to call the customer service number many times but was placed on hold and didn't have the opportunity to talk to anyone.
I sent few emails asking for refund and never received and answer.

a very comfortable ride! Driver was courteous and knowledgeable

I have no idea what my experience would have been seeing as my driver never showed up. I never received an e-mail or any text or phone calls about my driver or when they were suppose to arrive like I had been told I would. When I called the company all I received was a busy signal and when I e-mailed them on the 19th they stated they try to response in 2 days and that was 5 days ago. I would not recommend this service to anyone. Thank goodness I was able to contact my credit card company to get my money back. This company was a complete waste of time and added stress on a busy day that I did not need.

The service was very good, although they didn't identified themselves with a Silvershuttle board so it was difficult to find them. Also the driver didn't know well the city and got a little bit lost when trying to find a place to drop me off. Other than that, I likes the service and be willing to use it again.

Booked a shuttle the day before my flight and was initially worried because I had no UK mobile number and did not receive a confirmation email till I actually landed in London. I put this down to my late booking as well as a slow system on the company's end. Thankfully, I was able to find my driver at the airport and everything went smoothly after. Would definitely recommend to anyone given the price of the Super Saver and most of the stress could have been avoided if booking was made earlier. Driver and car were both in top condition.

I was late landing in Heathrow, but the driver was waiting for me with my name on a board. He was very professional and helpful, which was a big plus for me as someone in London for the first time. I had signed up for the super saver shuttle, and was very pleased with the service I got for the price. I'll be using Silver Shuttle again in the future!

Although we were at the airport at the international arrivals area at least thirty minutes before the scheduled pickup time, the driver reported that he "could not find us" and left. We searched repeatedly through the area and saw NO ONE with a sign with our name! When we called Silver Shuttle, they finally (after another hour) sent a car to pick us up.

On the return trip, although the driver arrived on time, he was in a saloon car and had two MORE people to pick up, which made for a very uncomfortable trip to the airport. We would not be inclined to use Silver Shuttle again, as we do not feel we received service that justified the 67 pounds we were charged.

The service was very professional, and my journey from the airport went extremely smoothly. The driver was very kind too, and helped me and the other passengers with our luggage while providing informative snippets about the city. However, the company did not communicate the pickup details to me either on phone or e-mail. I tried calling the office from a pay phone, but no response at 7:30 in the morning. So apart from the communication issues, the service is quite good!