Silver Shuttle Reviews 

I decided to try this service as Heathrow Shuttle does not operate past a certain hour (which is nuts) so I thougt I'd try Silver Shuttle. I'm very glad I did. The driver was waiting for me after I got my luggage with my name on a sign. He was very courteous. I actually was the only person in the van ( which was very nice by the way). Thanks so much! I'll be sure to use you next time.

an excellent way to get from central London to the Airports. the only suggestion I have is talk to hotels about becoming official providers. In every other city ll hotels know about Airport Shuttles but in London they all feign ignorance

The service was on time, and satisfied my request.
The driver very professional and correct.
FE CARIDAD.

Had a mixed experience with Silver Shuttle on my roundtrip service to/from the Heathrow.

From the airport, the system malfunctioned and no pick up was scheduled (even though it was confirmed) so my girlfriend and I waited. We called the support office who got another driver sorted and who arrived about 30 minutes after that. The driver did not respond to us when we said hello to him (we thought he might not have spoken English), nor did he say a single word to us except for "we're here at the hotel" when he dropped us off. Typically, drivers offer to help with bags, open the door, and generally pleasantries, but he seemed upset at the very least.

On the way back to the hotel, our driver was exceptional. Polite, helpful, friendly and punctual. We tipped him what we were going to give him, plus the money we were going to tip our first driver but didn't.

Would like to say it was a one-off experience for the first part, but still unfortunate and frustrating nonetheless.

We were 2 adults with 5 pieces of checked luggage. We took the tube in to London on arrival with minimal difficulty until we had to carry our bags out of the tube station. Minimal pain. My wife opted for Silver Shuttle back to Heathrow. SUPERB!!!! We were picked up in a private sedan, on time, very professional driver (this is the Uber shuttle service) and transported very comfortably to Heathrow for 32 GBP total. Would definitely recommend and will use this service whenever I'm in London.

No hesitation in recommending Silver Shuttle. Very professional

Although there was an issue meeting one of their drivers for the pickup at the airport, they sent another driver after 4 calls made to customer service, and two hours later I was finally picked up at the airport. After addressing what happened to Silver shuttle customer service by email, Simon Haynes,
Operations Director, contacted me apologizing and offering me a deal for the transportation back to the airport which I took.
I'd like to point out that customer service was exceptional, they fixed the issue within a short period of time, always available for any questions and concerns, the return service was excellent and on time. I would recommend this company to anyone traveling to London.

The driver was waiting on us after we cleared customs. He was a good driver and was knowledgeable about the area. We were very satisfied with the service.

Driver was half hour late with pickup.
Two and a half hours to our hotel in Stratford from Heathrow.
Difficult to understand the drivers English.
It was raining outside and the driver didn't even know how to defrost his windows. I myself set the defrost and switched on the AC to defrost the windows as it was getting pretty dangerous to see.
Driver didn't know where to drop us off for Holiday Inn Stratford at Olympic Park and he wanted to leave us in the rain and hike in because we could see the hotel but didn't know where the drop off was.
Driver was courteous but wasn't very successful getting us to our hotel in a timely manner.
Making things worse the same driver picked us up five days later to take us back to Heathrow, this ride only took one hour forty so an improvement there.

Arrived 10 min early. Very efficient and courteous. Got us there very quickly.

Driver did not have a Silver Shuttle sign. His sign was City Transfers, so it took a while to find him. My name was scribbled on the bottom half of his sign. Could not understand anything the driver said. Driver seemed crabby. He didn't talk at all in our trip to London. Ride was fine, delivered right to our hotel. Could have been better.

I was very impressed with the service. This was the first time that I had ever used it and they didn't disappoint me at all. the driver was at the international arrivals early and they arrived at my hotel early on the day of departure.

Driver contacted us by phone at the 3pm pickup time, but we were in queue in BorderControl. We spoke again several times due to confusion about where to meet - not as described on your site (where other services drivers were waiting). Eventually picked up at cab rank outside terminal about3.20.
Driver courteous and loaded our luggage, vehicle comfortable. However route to Paddington through NE suburbs became a crawl in very slow traffic, driver very uncertain how long the journey would take.
Eventually dropped off at Paddington Station about 4.55 pm.
Had we realized how long the journey would take we would have chosen a different means of transport and route!

Very easy to make a reservation online, needed to book a shuttle because my flight was so early and I didn't want to bring all my luggage through the tube at the crack of dawn. Driver was on time, clean van, and speedy transport to the airport. I would use silver shuttle the bevy time I go to london.

I've used silver shuttle 3 times this year, and all 3 times their drivers made me wait for at least 45 minutes after I've come out of customs. I'd have gotten home quicker had I taken the tube.

Their call centre staff are also trained to be rather dishonest as I've learned from the drivers later on that they were only dispatched 30 minutes prior to picking me up, that was when the agent was telling me that the driver was close by on his way.

Their systems are also terrible with their drivers consistently asking for vouchers to be handed to them!

I'd recommend others to take an uber taxi.

Everything was just as advertized. Got me from exactly where I was to exactly where I needed to go

The booking process was faultless as was the transportation process. However I did not receive the promised text or email confirmation the night prior to transport & was concerned enough to ring the number given to confirm the arrangement the next day. All turned out very well thank you. The car was clean, the driver courteous and helpful and I was able to check in for my flight home stress free.

Anytime I visit London, I will look nowhere else. Better than taking Heathtrow and changing at Paddington and lugging the bags through the rush to jump into a tube and then again dragging the bags for the last mile to the hotel. This is simply door-to-door, lower price, personalized service.

On time (to the last minute) and a clean vehicle. good driving (safe) to the airport. a service i will keep using all the time.

super value for money!

I am not a UK resident, so I just happened upon Silver Shuttle via a web search, and was therefore uncertain as to whether the service would be reliable. I booked them for transport to/from Heathrow, and was very happy with the experience. They were punctual, the drivers were polite and professional, and the price was very reasonable.