Silverrainsilver Reviews 86

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beauty, excellent craftsmanship, and durability, with many appreciating the wide variety of designs available. People also frequently highlight the fast delivery service and the exceptional customer support, often mentioning quick responses and helpful resolutions to any issues. However, some customers experienced issues with product quality, such as earrings arriving broken or breaking after a short period, and some found certain fastenings to be less secure. A few people also mentioned that delivery could sometimes be slow.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the jewelry for being... See more

Delivery service

Consumers find the delivery service to be positive. Many reviewers consistently praise the quick delivery... See more

Order

Clients share positive opinions on order experiences, frequently praising the swift delivery, with some... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the customer care... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've placed quite a few orders with Silver Rain and all have been delivered quickly, lovely items and worn well over time. I particularly like the Huggies where you can order additional different char... See more

Rated 5 out of 5 stars

Purchased a pair of schnauzer earrings as I had lost one of a pair my daughter bought me as a present. My daughter found the missing earring and I was able to return my earings - unworn - and exchange... See more

Rated 5 out of 5 stars

Honestly my favourite jewellery online store. I’m in love with their little silver stud earrings and I’ve bought several pairs. From their little zircon studs to their cute little enamel hearts, all... See more

Rated 5 out of 5 stars

Amazing customer service. My daughter has absolutely loved her first pair we bought from here after battling with lots of bumps on a new piercing. We are now on to our second delivery of silver go... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

86 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Really impressed

Really impressed. Couldn’t believe how reasonably priced the items were, so ordered 3 pairs of earrings. They were dispatched within 2 days and arrived quickly. They’re as beautiful as they look on the website! Will definitely be ordering again.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Lovely earrings

A huge range of jewellery to choose from. Quality items that arrive safely packaged with a nice jewellery bag to keep the items in. Postage was fast and checkout was smooth and easy to navigate.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Lovely items

I've placed quite a few orders with Silver Rain and all have been delivered quickly, lovely items and worn well over time. I particularly like the Huggies where you can order additional different charms for a bargain rather than buying the same hoops again. Really reasonable prices too. Couldn't recommend enough

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Always quality products! Highly recommend.

I have been a customer for a few years now, ive always bought through the Etsy platform and havent had any issues. Main purchase are usually a few sets of earrings for my wife she loves the mismatched sets. Always great quality items and she hasnt had any issues with tarnishing etc, I would highly recommend. Great pricing too.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Lovely earrings

Just received my 2 pairs of flatback earrings, I'm really pleased ! I bought the emerald green leaf and the tiny pterosaurs, which are both gorgeous. Delivery was quick also.
Would definitely buy from here again.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful

I bought these for my Mam as a birthday gift. she loves the birds. Today she sent me a message to say she absolutely loves the blue tit earrings and they are so special. so you have one happy Daughter and one happy Mamma.

Also just add customer service is incredibly helpful. Royal Mail were an issue but Silver rain silver was on hand to help without any hesitation.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

I loved my earrings and excellent customer service!! ❤️

The earrings took 2 weeks to come but the customer service was quick to reply and send my refund! I was very worried it wasn’t a good company but I was very wrong! The earrings arrived and my refund arrived so I was able to tell them and keep my beautiful earrings!! I love them! I love the little birds!

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company!

I needed to contact them regarding my order, the customer service was amazing and Chloe just went above and beyond for me. Also, their jewellery is gorgeous ☺️

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful earrings

I have purchased several pairs of earrings from this company and loved all of them, beautiful! All are of great quality and at very reasonable prices.
Delivery is prompt and earrings well packaged and in lovely little velvet drawstring pouches. Will definitely buy more and highly recommend

14 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I’ve placed several orders for earrings from this company via Etsy and had no issues until recently. Two different pairs of opal studs have lost opals. I contacted the company and they agreed to replace both pairs. You’d think they’d send them together . No they sent them separately. One came and I’m still waiting for the other pair. They want me to wait till Monday almost 2 weeks after they claim they posted it. Why should I???? They don’t seem anxious to put this right. I shan’t be placing any further orders that’s for sure 🤬

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I recently purchased three pairs of earrings from Silver Rain, and I couldn’t be happier! The earrings are super cute and look lovely on. The packaging was very nice, and everything arrived quickly and securely. Their customer service was also fantastic – friendly, responsive, and professional throughout. I’ll definitely be shopping with them again. Highly recommend!

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, lovely products

I ordered 3 pairs of earrings and one pair arrived not quite perfect.
I emailed and got a response within hours rectifying the issue.
Really impressed with the customer service and the earrings are lovely and unique.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Cute and quirky

I’ve ordered earrings a few times for myself or as gifts. I love the quirkier designs that you wouldn’t typically find elsewhere. I’ve never had a problem with quality or customer service. ☺️

15 November 2024
Rated 1 out of 5 stars

Poor quality and bad customer service

Terrible products with terrible customer service. Two out of three items ordered were faulty. They will not cover the postage back for the faulty items. The items are mass produced rubbish!

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality jewellery

Excellent quality jewellery!

I was recommended by a few friends and SRS have not disappointed, I got two pairs of silver huggie hoops which are perfect. Love that they come neatly in gift bags too! Wonderful customer service, I spoke to Chloe who was very helpful and sorted my query promptly!

14 March 2025
Unprompted review
Rated 5 out of 5 stars

I have recently bought two pairs of…

I have recently bought two pairs of earrings and I absolutely love them. First pair I wore all day and didn’t even know they were there. I love silver jewellery and from now Silver Rain will be my go to. Would highly recommend and can’t wait for my next look at the website.

12 March 2025
Unprompted review

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