Silver Cross Reviews 

1,030
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, ease of use, and thoughtful design. The customer service team is consistently described as outstanding, helpful, and efficient, often resolving issues effectively. Delivery service is also highly commended for its speed. However, some people were dissatisfied with product quality, reporting issues like deterioration, broken parts, or difficulty with folding mechanisms. A few also found customer service disappointing when dealing with these faults, citing slow responses or unresolved problems.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the quality, comfort, and ease of use... See more

Customer service

Consumers find customer service to be positive, with many describing it as excellent, helpful, and quick to... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the products for their lovely color,... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the speed and... See more

Service

Customers had positive experiences with service, often describing it as brilliant, excellent, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nippy little stroller. No clear update as to when the stroller would be back in stock when pre-ordering, so if you need something for a specific date and can't afford to wait, go for something that's... See more

Rated 5 out of 5 stars

Ordered official carry bag for our Nia pram and it was delivered less than 24hours after ordering despite only paying for standard shipping. Product is as described and fits our pram perfectly, includ... See more

Rated 5 out of 5 stars

As first time parents, we accidentally ordered a seat which wasn’t suitable for purpose. Silver cross were brilliant in helping us navigate a range of car seats and sent us a link to the correct seat... See more

Rated 5 out of 5 stars

Needed a good comfortable pushchair , for in & out of the car for the school runs . For a 5 month old . This is just the job , lovely colour , good steering . Hood is excellent as it covers my baby... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Silver Cross pushchairs, car seats, prams & nursery furniture will give your baby the best start in life. Buy from a trusted British brand.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,030)

282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Silver Cross have a fantastic scheme to…

Silver Cross have a fantastic scheme to recycle or re-furbish old Silver Cross buggies and car seats etc.

So few brands do this but it's crucial for environmental sustainability, and it prevents bulky plastic and metal from entering landfill.

Dedicated recycling services like those run by Silver Cross are vital to help deal with this challenge.

And this is really important for the future of those kids who have grown using these essential baby and toddler items.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Silver cross was really good. I had problems with another company I had ordered the pram from. However I contacted silver cross about it and were really helpful. They sorted out an order for me and it came the next day. Yet the other company kept delaying the delivery.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Customer service issue

Great product, but extremely difficult customer service experience trying to resolve a missing configuration issue and we’ve been going back and forth for weeks without any resolution. I’m extremely disappointed for a luxury stroller company to handle my situation in this manner.

29 April 2026
Unprompted review
Silver Cross logo

Reply from Silver Cross

Dear Jamie

We are very sorry to hear of your disappointment with the level of service provided.

As discussed, we have requested that our US Team contact you as a matter of urgency to get this matter resolved to your satisfaction.

Should you need any further assistance from the UK Team, please do not hesitate to get in touch.

Regards
Silver Cross UK Customer Service Team

Rated 5 out of 5 stars

My children are 33

My children are 33, 31,22. now and I made this choice for silvercross as I've always found them to be great quality and nothing has changed if anything theyre are good at staying with trends. So I felt if they were good enough for my children then they are definitely the best for my grandson. Thankyou for your great craftsmanship im sure I won't be disappointed.

23 April 2026
Unprompted review
Rated 4 out of 5 stars

We ordered the breez pram in pewter…

We ordered the breez pram in pewter (bassinet, stroller and car seat). We tried it out in a store first and liked how lightweight it is in comparison to other prams as well as manouverable. Its a really smart looking travel system which I cant wait to use to show off baby. It collapses easily and is compratively good value for money when buying the bundle. The car seat is easy to use and makes getting little one out of the car a doddle. Having the car seat attachable to the pram unit is also great so you dont have to disturb baby. The only negative I have is that the assembly instructions werent super clear. My partner had to google how to open the bassinet but its easy once you know how

21 April 2026
Unprompted review
Rated 4 out of 5 stars

Item wrongly listed as pre order arrived quicker which was disruptive.

Products all seem good. However the order and delivery experience was disruptive to us. The items were listed as "pre order", but it was then dispatched immediately and arrived within a couple of days. Whilst this sounds positive it was in fact disruptive and unhelpful. Had we known it was stocked and the estimated delivery would simply be a couple of days we would have ordered the following week or even later to better suit our availability to accept the order. Instead we had to rearrange our work. I don't know if this is a mistake on the website or is intended to pressure people into ordering sooner than they need.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Came very quickly

Came very quickly, like 2 day delivery and were in love with it just what we needed thank you so much really recommend the buffet one I love the colour x

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Ordered online, delivered promptly. Bought for my grandson to use when staying away from home. My daughter loves it, very easy to assemble with a comfy mattress.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

My granddaughter who is going to be one soon has the Silver Cross Pram/buggy, Cot and mattress and travel cot. When there was a slight problem with the travel cot Amber and Jenny were absolutely wonderful and from start to finish everything was resolved satisfactorily within a few days. Aftercare is so very important and the help I received from Customer Services was exemplary 👍😊

27 April 2026
Unprompted review
Rated 1 out of 5 stars

This car seat is awful to much padding…

This car seat is awful to much padding which caused my 3 week old to stop breathing as her head tilted forward and it cut off her airways i had to administer CPR to her. I am never relaxed while travelling. She looks so uncomfortable in it but I cant afford a new one.

20 February 2026
Unprompted review
Silver Cross logo

Reply from Silver Cross

Dear Alice

We are very sorry to read of the issue that you have experienced and how distressing this must have been for you. Your baby’s wellbeing is our highest priority, and we take comments like this extremely seriously.

We’ve asked for your details via Trustpilot so we could look into this for you, but we haven’t yet received a response. We’d really like the opportunity to help and review the concerns you’ve raised.

Please reply to our message or contact our Customer Service team directly on 0345 872 6900 so we can assist.

Regards
Silver Cross UK Customer Service Team

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