Silverado Memory Care & Hospice Reviews 355

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am a patient of North Houston Silverado hospice. I want to thank my Nurse Mary. She is so thoughtful, very professional, I don't feel like she is just a nurse rather a beautiful soul that cares with... See more

Rated 4 out of 5 stars

Visiting our family member and seeing the progression of his disease can be a sad experience, but every visit we also see how well the staff treat him and take care of his needs. It is such a tremendo... See more

Company replied

Rated 5 out of 5 stars

Silverado Red Rock in Las Vegas has continually been working productively with our dad in their Nexus program. Actively engaging him and involving him in short trips and activities. Despite his mem... See more

Company replied

Rated 5 out of 5 stars

Silverado North Shore in Glendale, Wisconsin has been my younger sister's new home for the past year. After a medical accident many years ago that affected her brain, my sister has lived in a few dif... See more

Company replied

Company details

  1. Assisted Living Facility

Information provided by various external sources

Silverado enriches the quality of life and the human spirit through three key areas of service: Senior At Home Care, Memory Care Communities, and Hospice Care. Learn more about our main service lines and how we enrich lives through personalized attenti...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

355 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Silverado Escondido

From the moment you enter the community of Silverado Escondido, each staff member ensures that you feel welcomed. All of the staff are thoroughly trained to handle even the most challenging behaviors related to dementia. I really don't know another memory care community that takes care of their residents the way they do at Silverado communities.

15 March 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Our associates are truly exceptional! Arionna, thanks so much for sharing!

Rated 5 out of 5 stars

Service Excellence

Taylor, Stephanie and Shannon are awesome to work with. They are dedicated and compassionate.

30 March 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Thanks for sharing!

Rated 5 out of 5 stars

Continual focus on the patients …

Continual focus on the patients and creating experiential programs to stimulate their brains. Wonderful care as well.

31 March 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Bobbe, thank you so much for sharing!

Rated 5 out of 5 stars

When I came to Silverado to visit my…

When I came to Silverado to visit my grandmother I was pleasantly surprised, I was greeted by the cutest little dogs when I first came in & my grandmother seems to be doing well & is very happy. The care givers are genuine and kind which obviously is something I feel is very important considering my grandmother is living there. I would recommend Silverado to anyone looking for a place for their loved one.

13 February 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Thanks Lyndsey! We are so honored to hear that you would recommend Silverado to others!

Rated 5 out of 5 stars

I came to Beverly Place with a friend…

I came to Beverly Place with a friend whose mother was placed there recently and it felt just like home! You assume awful things about places like this, but the warmth you feel as soon as you walk in those doors completely changed my mind! Seeing happy dogs running around & the sweetest employees caring for these residents made this such a positive experience. I would absolutely tell others about this beautiful place.

26 November 2022
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

We are honored to have received such positive words from you. Thank you so much!

Rated 5 out of 5 stars

Beverly Place is unlike the rest

Beverly Place is unlike the rest! There are true angels that work there and once you visit, you just know that there's something special about the people that care for the residents. It's a tough disease but these group of individuals make it a little bit brighter for everyone. Thank you for all you do!

6 March 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Thank you for your kind words!

Rated 5 out of 5 stars

Its a wonderful place !…

I first visited Beverly Place for their 25th anniversary celebration and had the privilege of meeting their entire management team along with their CEO Loren. Taylor and the team are a group of compassionate leaders who are changing the way memory care communities are run. The residents always seem happy and well cared for and the staff genuinely seem excited and proud to work there. It's refreshing to step foot into Silverado and see all of the smiles from the residents and staff who are there to greet you at the door. The cute little dogs strolling the halls are a plus too!

31 March 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

We appreciate you taking the time to share your experience. Thank you!

Rated 5 out of 5 stars

We donated a piano to Beverly place…

We donated a piano to Beverly place because the staff is nice, they provide a caring environment to the residents, it’s a nice nurturing community for both residents and families, in addition they have pets that give a warm welcoming feeling to the facility .

10 January 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Thank you for your donation and for taking the time to leave us a review, John!

Rated 5 out of 5 stars

My team at Silverado has been an extension of my family!

My team at Silverado has been like an extension of my family. They take care of my loved one,who is a handful! I'm updated weekly on his care and health. My special request regarding his diet,grooming and even how he is dressed are always honored.
Silverado is #1 in memory loss care because they take the extra steps to make sure all aspects of care are addressed.
Family is important and they understand that connection is important. Even my unexpected visits are expected, they have always treated my family like the most important family. It's been 6years since my loved one moved into his new home. I love Silverado Beverly Place!

16 March 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Thank you so much for sharing!

Rated 5 out of 5 stars

Silverado Beverly Place

Shannon Mann invited me to tour Silverado Beverly Place. It is a beautiful Memory Care community but, I was most impressed with the very tenured, and clearly caring and gifted staff. The education Shannon provided was phenomenal!
Any chance I get, I will surely refer my clients here.

17 January 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Our staff is truly exceptional! Thank you so much for sharing, Catrin!

Rated 5 out of 5 stars

I recently visited Silverado Beverly…

Silverado Beverly place feels like home. As soon as you walk in there’s a warm welcome from Arlene and the music is always a hit. The staff are welcoming and all the pets running around is great to see. Resident are happy and that’s what matters most.

16 March 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Thanks for sharing your experience, Crystal!

Rated 5 out of 5 stars

Silverado Beverly Place is an amazing place with better people

Silverado Beverly Place is an amazing place! The facility is watched over by the most kind and caring staff. The staff here is genuine and truly look after residents like they are family. I've have some clients who are residents here and I trust they are always cared for.

Taylor and Stephanie are so kind and welcoming. They are both incredibly knowledgeable, passionate and caring about the residents. Michelle and her activities team do an amazing job of creating fun events to keep residents engaged.

The kitchen staff, nurses and caregivers create a caring and loving environment but their personal touch separates them from other facilities.

You can trust them to look after your loved ones!

16 January 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

We appreciate your time in leaving us a review. Thank you so much!

Rated 5 out of 5 stars

Silverado Beverly Place is Great!

I’m so pleased with Silverado Beverly Place. They are taking great care of my husband who has been there nearly a year. Everyone is so polite and willing to help. They have great services for the families to take advantage of as well. I am so grateful.

31 March 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Thanks for sharing, Teryl!

Rated 5 out of 5 stars

Silverado Beverly Place is our family

Silverado Beverly Place is our family. We are indebted to the entire staff across all departments for their expert loving care! For 97 year old Dad, and our family. In an industry where everybody promises the same thing, but it's hard for them to deliver, Silverado goes above and beyond. Their personalized, Dad-centric assessment and care as his needs and behaviors change daily. Nursing, caregivers, engagement, assistants and interns, the kitchen and maintenance and reception teams. The full time onsite PT and OT teams. And Management! These Angels are all personally committed to serving Dad and our family's needs and COORDINATE amongst themselves on our behalf. This "360 surround" coordinated care is uncommon and absolutely what we needed during our deepest moments of uncertainty, not-knowingness and sadness. I so appreciate the 1:1 communications, check ins, advice and commiseration sessions with management and staff. These Angels truly have become our family and made this very difficult stage of Dad's life beautiful for him and all of us.

31 March 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Thank you so much for sharing your experience, Steven.

Rated 5 out of 5 stars

Silverado Beverly Place rocks!

My mom has lived at Silverado Beverly Place since 2017 and I can honestly say that it has been a gift to the entire family. She loves it there and we are grateful that she is safe, happy, and well cared for.

31 March 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Thank you for your review, Diane!

Rated 5 out of 5 stars

The Loft is what sets it apart.

My mother has been at Silverado for about a year now. Most “memory care” facilities just put Alzheimer’s patients in a room and leave them there, but Silverado has The Loft program on the 3rd floor that has activities and field trips for them. They also have a bus that takes them around the city for their outings, to appointments, and they go on walks. It’s a bit more expensive than most, but you get what you pay for.

31 March 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Thank you so much for sharing, Jason!

Rated 5 out of 5 stars

Silverado Beverly Place - A Blessing to Our Family

Silverado Beverly Place has provided excellent care to our mother for almost 3 years. They support our goals for her and communicate with us continuously about her status. The staff is extremely conscientious and very responsive to any concerns/suggestions we have. They have amazing activities and encourage all of the residents to participate according to their abilities and interests. The food prepared by the chef is delicious and family holiday gatherings are especially nice. We feel blessed to have our mom in such a wonderful facility with such caring staff.

31 March 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Cheryl, thank you for sharing and for entrusting us with your mother's care.

Rated 5 out of 5 stars

Beverly Place is a community like no…

Beverly Place is a community like no other. Their team is loving and dedicated to improving and maintaining quality of life for their residents.

1 February 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Thank you so much for leaving a review, Omid!

Rated 5 out of 5 stars

I am so grateful for Silverado Beverly…

I am so grateful for Silverado Beverly Place. I could not take care of my mother with the same compassion and attention to care as the staff does. Everyone is so kind and interactive with her. It is sometimes a difficult journey seeing a loved one with this progressive disease and I’m thankful to have a partner in Silverado to be there for me and my family, but most of all, to be there for my mother.

31 March 2023
Unprompted review
Silverado Memory Care & Hospice logo

Reply from Silverado Memory Care & Hospice

Jay, we appreciate you taking the time to leave a review. Thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look