Silkysilky Reviews 91

do not buy. inferior quality.

I ordered four products and wanted to return two. I sent four emails asking for an address to return the items. Jay, would not give me the return address. He ignored my request and then said he would give me a coupon. I said I didn't want a coupon, I wanted to return the item. He sent me the following e-mail saying I'd inconvenienced him.
Hi Joanna,
UK222277362 for TG-02S002-Black-M
Sorry to hear that you still want to return it, but considering the troubles for both parties, we would like to offer you a 20% coupon for it and you can use it for your next order.
Please let us know if you accept it
I said no I wanted to return it but he hasn't given me a return address.
Also I've received over 30 emails from them telling me to buy stuff.
Never use this place. They are fraudsters.

Thieves. Refuse to refund my money on a lost item.

I ordered 2 items and only one arrived
They haven't got back to me and charged me for two

Wish I’d read the reviews here! Terrible quality, the hair bonnet I bought is tiny and wouldn’t fit a child. I got a reply when I emailed about a return, twice trying to persuade me to exchange instead of return, obvs don’t want to do this because the quality is horrible. Third email repeating that I want to return the item is being ignored.

I bought two cowl neck tops, both size small. One was a good fit, the other was a totally different shape and size. Returning is at buyers expense to United States, even though this is a Chinese manufacturer.. From Australia cheapest post is $38.65. For a top bought for $88 its not worth it. Lesson learned, read reviews first from a company not associated with Amazon.

To sell 100% polyester pyjama’s for $200 and call it 100% silk is a fraud! I treated myself to a pair of pyjamas, hoping to get a superior product and feel comfortable. An awful, cold feeling from the polyester (which I would never come close to) on the skin. The material is slippery too. A through out, $$ wasted!!

Pure scam. Impossible to get a refund or a new item, they are just stalling. Stay away!

Impossible to get a refund. After order pyjamas which arrived and didn't fit at all I requested a refund and it took multiple emails, chasing over a few weeks to get an agreement of being able to refund (lots of suggestions of if you pay 50% you can keep item etc). I wish I'd done this as upon finally sending the item back to them (an address in Germany not the UK) they are now saying they can't find it in the warehouse and can't refund me. This isn't surprising as no unique identifier or reference was given to me to return the item just an address. I wouldn't order from them again.

It's a fraudulent company- offering quality silk goods with free, no quibble refund - no so

Firstly, they are not in UK as their company title suggests, they appear to be a Chinese operation based in Germany

The product is transited through a Heathrow property but not used for returned.

They refuse to answer and only when I made clear I would be using trust pilot and the consumer contract regulations to sue them (Germany is covered by these Regs), they then disclosed the German operation

They have poor English, clearly Asian - revealed in subsequent emails - they are not a UK company - it's a breach of trading standards . They refused to return my emails.

Their webpage contact form isn't working effectively. They are a third party to Chinese silk products - which I have no objection to. The world's silk comes through China - but they are scam artists hiding a sale with barriers to return

My return was not of product quality but of size. It appears an Asian lady is smaller frame than her European counterpart, so size for size measurements are of no comparison

don't buy here - you will lose money

They are scam artists, they refuse to cooperate, they refuse to communicate and they hide so as not to take in a return and provide monies back

They are relatively expensive also, you will find the same product on eBay for a 1/10 th of the cost, you will have to wait for the airmail and remember to order a couple of sizes up .

Dont squander your money

Pure scam!
I expended £635 on a purchase only to receive items of shockingly poor quality. Efforts to return these items have been ongoing for several weeks. I incurred an additional charge of £61 for a DHL return service. However, due to complications with their address, the parcel was detained at customs. Despite my attempts to rectify the issue, the seller failed to respond to inquiries from German customs and made no effort to coordinate the retrieval of the package. Consequently, after several weeks, the package was returned to me.

It has now been two months, amounting to a financial impact exceeding £700, with no possibility of reclaiming my funds. This situation has led me to report the matter to Action Fraud for international investigation, and it has also been brought to the attention of the police. Given the circumstances, it would not surprise me if efforts are underway to cease the operations of this entity. Furthermore, the absence of a contactable telephone number exacerbates the issue, highlighting the disconcerting reality that such fraudulent activities have persisted unchecked for an extended period.

———
Update
After several months of thorough investigations involving customs security and the police, I was ultimately able to secure a refund from the bank.

Buyer please be aware. This is subpar and low quality lingerie, and if you make the purchase and realize this, you will NOT be able to return it per their return policy, virtually anything you can put on, is not returnable, or exchangeable. The customer service is terrible. The sizing is terribly off, and the material is not as represented.

Terrible product that started showing defects with barely no use and scammy vendor asking me to resell their product and refusing to refund an item that was sent back in its original conditions.

You are bombarded to sign up to their newsletter on the website. Then unable to unsubscribe from their newsletter which sends me spam emails several times a day. The unsubscribe button takes you to a page where the 'yes' button to unsubscribe doesn't work. This is not compliant with any of the data protection legislation. Complete scam company. I wouldn't order anything with them, just sorry I hadn't seen the other trustpilot reviews before now.

100% Silk, feels and wears like silk, arrived spot on time, in a nice presentation box, sizing looks good, if a touch on the small side (M) for women.
Initially I was very skeptical as the response from “noreply.uksilkysilk.com” on the order receipt email and a search for a UK business address turned up nothing, that does not fill you with confidence and I thought I’d fallen for a scam. I paid via credit card to share financial responsibility. However, I’m very pleased with what’s arrived, via Royal Mail, the quality and the price.

Received what was advertised as silk long sleeve vest. Looked at label and it says 35% silk / 65%rayon. Admittedly in small print the web site says this but the headline for the item is silk. I could have bought the same item in 100% pure silk in UK for similar price and got in a couple of days. If I return it I will have wasted twice the postage.
Going by the other reviews they need to amend their ways.

I wish id read the reviews before purchasing. I purchased a silk head scarf and they charged £6.99 delivery, which wasn’t obvious at the checkout. I complained because I don’t think you should call a charge postage, if it’s three times the price that the postal companies charge. Be more transparent and charge more for the item, because that’s essentially what you are doing. How can you justify £6.99 for a scarf weighing less than a gramme. Disgusting. Customer Services just quoted me free delivery if I spent £50, they didn’t understand my complaint and didn’t care.

What a dodgy company. My dad ordered over £600 worth of items from here over a few months. I wish I knew he was. All the pants and shorts have has bought have ripped at the seams. Silksilky customer service, Amy, does not read emails you have to constantly repeat yourself and they refuse to give refunds thinking you’d be stupid enough to take a discount code to order more dodgy items. Avoid at all costs waste of space and items are a very poor quality. In the process of contacting trading standards and credit card company as products are not fit for purpose

WARNING TO ALL CUSTOMERS!!

AVOID THIS COMPANY AT ALL COSTS!!

I bought 3 silk nightdress and 2 silk robes. Over 1 month ago!

Items sizes are incorrect to standard UK Sizes.
Quality is not that great - You can buy the same items direct from China with AliExpress.Com

Customer PAYS THE RETURN!! Send it Tracked and Signed For!!

SilkSilky will try their hardest to AVOID giving you a full refund!

Suggesting you keep their items and they will give you vouchers.

Of course, you would not buy from them again using the vouchers - as you are in a chain of getting wrong sizes!

Credit Card Claim now opened.

BUY AT YOUR OWN RISK!!

REVIEW - Other Customers were RIGHT!!

AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!!

Date of experience: 25 May 2023

Save your money. Very shoddy, poor quality and overpriced.