I have previously ordered quite a few things from Ailk Maison. A cashmere coat, two pairs of silk pajamas, a blows, a wool jacket and eye masks. That all went smoothly. The quality was al... See more
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This is an absolute disgrace. My order was supposed to arrive in July, but it never did, and they still haven’t refunded me. They’re hiding behind excuses, claiming staff changes and that people left... See more
Bad customer communication, delays in shipping that were definetley not made clear pre-purchase. Dress arrived super creased. Although the design itself is nice, the quality of the fabric is thin loo... See more
Company replied
After reading all the reviews I really didn’t expect anything! HOWEVER (to my own surprise) I actually did receive my order yesterday (8th January), that I ordered back in mid-December. The quality... See more
Company replied
Company details
Written by the company
Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.
Contact info
1625 Mid Valley Dr, Ste 1 Steamboat Springs, CO 80487, USA, 80487, Steamboat Springs, United States
- +1(484)3709774
- support@silkmaison.com
- silkmaison.com
-1 STARS, total scam!
If I could give this company -1 stars, I would!!! This company is a total scam. They provide fake tracking information and lie about items being delivered. The “tracking number” they provided claims that my package was delivered via USPS, however the tracking number is not recognized by USPS system. There customer service is a coverup as well, you are constantly told to wait for logistics to contact you which can take up to 24-48 hours. Do not order from this company!
10 May 2022
Unprompted review
Reply from Silk Maison
Dear Ashani.
Thank you for your feedback on Trustpilot!
We are very very sorry that you still have not received the dress you have been waiting for.
This is the correct USPS tracking number for your order: 420768399400136109361287594169 (and this is the tracking link:
https://t.17track.net/en#nums=420768399400136109361287594169).
Please try to provide it to USPS to verify the exact delivery details of your package.
The logistics shows that your package was successfully delivered on 2022-05-09 09:39 BOWIE, MD 20716, In/At Mailbox.
Again, please LOOK FOR IT IN THE MAILBOXES NEAR YOUR HOME OR NEIGHBORHOOD, or ASK YOUR NEIGHBORS if they have collected the package for you.
As your package is shown as having been successfully delivered, now no matter how many times we contact them, they will not give us any valuable information, and will just repeat that the package has been successfully delivered.
After all, our logistics department is too far away from them to go and check with them personally.
So again we are really sorry to bother you. As USPS is closer to you, if you contact them, they may be able to provide you with more useful details on the delivery of your package.
If you still can't find your package in the mailboxes near your home, please contact USPS again to see where they have left your package at, or you can also ask them directly for a photo of your package when they delivered it.
If they still can't help you find your package, please try ASKING THEM FOR A PROOF OF LOSS and PROVIDE THE PROOF TO US so that we will be able to process a replacement or refund for you first.
Here is the USPS Tel for your use: 1-800-275-8777
We sincerely hope you can understand that this has been the best we could do for you.
And thank you so much for your patience and cooperation.
We cross our fingers that you will find your package soon. :)
SILK MAISON customer service EMAIL: support@silkmaison.com
Best regards,
SILK MAISON Customer Service Department
Absolutely the biggest scammers and so…
4th June 2022
Sent returned parcel to Germany now
Still waiting for a refund one month later!!!
Buyer beware!!!
No reimbursement received
Latest updated 10th May 2022
Advised that customs must have rejected the parcel
Absolutely not
The parcel has returned addressee rejected
Another excuse
They rely on you not making a fuss but this is theft and fraud
Thanks for the response but you’ve not answered the issue
My order number is #113346 and I am still waiting for your ‘support’ to respond
I am not prepared to pay again to ship to a fake address in France
Please resolve immediately as this is theft and fraud
Updated 9th May 2022
Absolutely the biggest scammers and so wish I had read reviews
Even the responses from the company are a dreadful show of customer service - it is clear they try every loophole to avoid taking responsibility
So here goes
I order from what looked like an American site
Lovely coat and went for it and ordered my coat
It took weeks for it to arrive as clearly now realise it was being shipped from China
The coat is big enough for 5 people and totally unacceptable
I followed instructions and paid return costing £15 and advised of tracking number
It was to be returned to a French address!
Well all ok so far as it would not be fair to complain about length of time to receive
I waited for about 5 weeks for my refund and then my package turned up at my house with labels all over it saying address rejected and refused
What excuse now
As I believe this is theft
And I am keen to know what response I will be given
Support email not responding and mailbox in America says mailbox full
Please tell me how you are going to refund my order without a whole load of inexplicable excuses
8 May 2022
Unprompted review
Reply from Silk Maison
Updated on 13/5/2022
Good morning, Haddon!!
We apologize for making you wait for so long. :(
However, in the past two days, we have seen that our customer service fellow have carefully responded to your emails and queries and have negotiated with you to resolve the issue of your return package being returned and have reimbursed you accordingly.
We hope you are satisfied with the solution they have provided?
WARM TIPS:
Please KEEP AN EYE ON THE LOGISTICS UPDATE OF YOUR RETURN at your leisure in case there is any accident in the logistics, you will be able to find it in time and contact the appropriate person to assist you solve that timely.
(As the carrier for your return package was made by your own chosen and our overseas warehouse can only simply hold the return packages, we are not able to help you verify or deal with any unforeseen issues that may have occurred during the transit of your return package. We sincerely hope you will understand. Thanks a million! )
Regarding the size of the coat-Patch Pockets Oversized Wool Coat - Beige, XXL you ordered. Because the coat, itself, is designed as "OVERSIZED", and because you have chosen a very large size, it must actually be very large. Again, we hope you will understand. :)
Thank you so much for your time and patience.
Enjoy Saturday!!! :)
Updated on 10/5/2022
Dear Haddon.
Thank you for your feedback on Trustpilot!
We are sad to read this comment from you. :(
If it is convenient, could you please tell us your order details (ORDER NUMBER or NAME/EMAIL you used when placed your order) so that we can better assist you with your problem?
Again, we deeply apologize for any inconvenience we may have caused you.
Thank you very much for your support and patience. Let's keep in touch by email (support@silkmaison.com) until your problem is resolved to your satisfaction.
We wish you all the best! :)
If you have any further questions about your order, please email our customer service (EMAIL: support@silkmaison.com).
We will come back to you as soon as we see your email.
Best regards,
SILK MAISON Customer Service Department
DO NOT ORDER!!!!!!!!!!!!!!!!!!!
DO. NOT. ORDER.
Ordered, has been a month and have not received confirmation of purchase or my order.
HOWEVER, my credit card was charged.
I literally made this account just to save y'all the trouble of ordering.
3 May 2022
Unprompted review
Reply from Silk Maison
Dear Sarah.
Thank you for your feedback on Trustpilot!
We are so sorry to hear that you are experiencing problems with your order on our website. :(
Could you please email our customer service with the name or email address you used when placed your order? This will enable them to help you better solve your problem. Thank you in advance.
If you have any questions about your order, please EMAIL our customer service (EMAIL: support@silkmaison.com).
They will take it further for you as soon as possible.
Best regards,
SILK MAISON Customer Service
Nonexistent Customer Support and Order Fulfillment
My daughter placed an order for her High School Ball dress several weeks ago and has received no updates regarding her order. In addition, we have made multiple attempts to contact Silk Maison via text, email, phone and chat to no avail.
I wish we had read these online reviews before ordering.
Our order number is 137832. No one has responded to the customer service email. So please reach out directly based on our order number.
29 April 2022
Unprompted review
Reply from Silk Maison
Updated on May 16th
Dear Anonymous,
We are sorry to have kept you waiting. Because our customer service fellow were on holiday on the day you sent your emails.
They have replied to your emails as soon as get back to work.
We are very sorry that the dress your daughter purchased for her prom will not arrive on time. In this case, would you like to cancel your order please?
We are looking forward to hearing from you soon.
Thank you for your understanding and support. :)
Updated on May 2nd
Dear Anonymous.
Thank you for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant. :(
Could you please let us know your order details so that we can check the latest status of your order for you?
Again, we apologize for any inconvenience we may have caused you.
Have a beautiful day! :)
For any further questions about your order, please email OUR CUSTOMER SERVICE (EMAIL: support@silkmaison.com).
They will handle it further for you as soon as possible.
Best regards,
SILK MAISON Customer Service Department
Scam and no response
I ordered an item about a month ago and still have not received the item. It’s been stuck in LA post office, but I’m confused how this can happen to every order it seems like from other reviews. They stopped replying to my emails and it’s just a big scam and a waste of money that you will never get anything in return
14 April 2022
Unprompted review
Reply from Silk Maison
Dear Kimberly.
Thank you for your feedback on Trustpilot!
We are so sorry for the delay in the transit of your order.
However, you placed your order on March 26th, and you send us the last email on April 10th (half a month after you placed your order) and we have replied you on April 12th. Please check your SPAM FOLDER.
With regards to the delay in your order, we are sorry that the global COVID-19 pandemic has caused a delay in the transit of your order. This is really out of our control.
Anyway, we have pressed the logistics provider several times.
Sorry that all we can say at this time is to ask you to please wait for a little longer.
But please do not worry, (and please also have a look at our good reviews,) we will certainly do our best to make sure that you finally receive your order successfully.
Thank you for your time. We wish you all the best and safe! :)
If you have any further questions about your order, please send an email to our customer service
EMAIL: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service
Worst experience i've ever had online shopping
First i got the wrong coat, 1.5 month after placing my order. Then i was in contact with costumer service, and they said I was supposed to get my new original coat within a month later. I never got anything after a month and contacted them. They had apparently sold my original coat to someone else without contacting me, and when i told them I was unpleased with their business, their responses to me after that were very rude.
I never got the coat i ordered. Were supposed to get all the money refunded, but instead they chose to keep 18USD of my money, because of the "shipping fees" for the coat they never shipped.
DO NOT BUY ANYTHING FROM THEM!
13 April 2022
Unprompted review
Reply from Silk Maison
Dear Marianne.
Thank you for your feedback on Trustpilot!
We are so sorry to have made your shopping experience so unpleasant.
We are also very sorry that we were not able to let you receive your coat in the end. :(
On 2 February, you sent us back the incorrect coat you had received.
On 18 February, your return was successfully received at our warehouse.
On 21 February, WE DID CONTACTED YOU ABOUT THE PRODUCTION OF THE COAT IN YOUR ORIGINAL ORDER and ASKED IF YOU WOULD LIKE TO CONTINUE WAITING FOR IT.
Only on 23 March (one month later) you replied to us and stated that you would like to receive the coat from your original order as quickly as possible.
However, we can only start making the coat once we have received your confirmation, so we have again advised you that we will only be able to make your coat ready by the beginning of April at the earliest.
For your blame about "Why did you sell my coat to somebody else", We HAVE INDEED CONTACTED YOU on January 21st BEFORE SELLING IT.
We have also held the coat for you for a month without receiving your confirmation. But because our company specialises in selling clothes, we were unable to keep the coat for you all the time. And it is already spring and soon we will not be making coats.
So please understand that it is a normal sales operation for us to sold the coat under the situation of not hearing from you after a month.
Regarding your comment about the $18 shipping fee. As we have mentioned in our emails, when you successfully received the item (even if it was the wrong item), the LOGISTICS PROVIDER had already charged the $18 shipping fee from your order. Please forgive us as there is really nothing we can do about this.
But please believe that we have been doing our best to make up for the mistake of our staff sending you the wrong coat. We have reimbursed you for your return shipping (almost $40) and have promptly refunded the amount you paid for the coat.
With regard to the compensation you mentioned in your emails, we are currently able to offer you a Gift card or points as compensation for you.
If you would like to accept this, please reply to us by email.
Again, we really really apologize for any inconvenience we may have caused you.
Hope you have a wonderful day! :)
For any questions about our product, please email our customer service
EMAIL: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service Department
actually really good would reccomend
I was really nervous to buy from silk maison after reading reviews here. However, my experience with them was really good- way better than other major online retailers shops like ASOS. The order was shipped and arrived within a fortnight with standard shipping (I live in Australia and this almost never happens) which I was really impressed by as I had seen heaps of reviews saying shipping was an issue for them (it might depend on country and customs but idk). Customer service was also really impressive for me- I emailed about troubles tracking the package and they explained it all so nicely and got back to me within a day and a half.
The dress was a beautiful material and the packaging felt so luxurious. The dress I bought was one of their most popular and was really nice. I was nervous wearing silk as it is not a form fitting fabric but the dress fit beautifully and worked really well for my figure (5'3ft, curvy) and came in really nicely at the waist which was the best part.
6 April 2022
Unprompted review
Reply from Silk Maison
Dear Elizabeth.
Thank you for your feedback on Trustpilot!
We are really really really happy to hear that you had such a pleasant shopping experience on our website. :) :) :)
(We will work harder on the logistics. )
We also really sincerely appreciate your heartfelt trust in SILK MAISON and your loyal love for our products and your appreciation of our customer service!!! :) :) :)
We are committed to providing our customers with the best products.
Your good shopping experience will be our inexhaustible motivation to keep innovating more beautiful products.
By the way, you can visit our website to enjoy more discounts.
We are looking forward to your next visit!!!
Hope you have a beautiful Friday!
Best regards.
SILK MAISON Customer Service Department
Only got 1 out of 4 items in order
I placed an order a month ago, there was no confirmation email. I later got a order shipped email and there was a tracking number. Waited for a month and it delivered today. However, only one item was delivered out of four. I checked my email inbox and the account page on their website, there was no other tracking number. I then double checked my mailbox and was sure there’s no other package. Very disappointed
5 April 2022
Unprompted review
Reply from Silk Maison
Dear Anqi.
Thank you for your feedback on Trustpilot!
We are so sorry for not informing you in advance that we have split your order for shipment in order to avoid your long wait. :(
We note that you emailed our customer service on the same day that you posted your comment here and they have replied to your email asking if you have received the remaining three items in your order. However, to date we have not received any confirmation from you.
So may we ask IF YOU HAVE RECEIVED THE REMAINING 3 ITEMS IN YOUR ORDER PLEASE?(the logistics shows that they have been delivered on April 6th)
Tracking number of them: REDC6200876944
Tracking link: https://t.17track.net/en#nums=REDC6200876944
If you have any further questions about your order or our products, please email our customer service.
EMAIL: support@silkmaison.com. They will handle it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service Department
Poor garment quality
Bad customer communication, delays in shipping that were definetley not made clear pre-purchase. Dress arrived super creased. Although the design itself is nice, the quality of the fabric is thin looks cheap and nasty. Id happily pay more for something made to last, its just hard to find these days.
2 April 2022
Unprompted review
Reply from Silk Maison
Dear zoe.
Thank you for your feedback on Trustpilot!
We are so sorry to have made your shopping experience so unpleasant and we are so sorry for the delay of your order. :(
We will gradually improve the descriptions on our website in the future.
Regarding the CREASES in the dress you mentioned, as the dress need to be packed, FOLDING IT IS INEVITABLE. Please FOLLOW the SILK CARE INSTRUCTIONS on our website to IRON IT and then you can wear it normally. :)
Regarding the FABRIC, as 90% of the fabric of the dress you purchased is silk ( 19MM 92%SILK 8%SPANDEX), which ITSELF IS VERY LIGHT AND TEXTURE. We are so sad that you feel a light fabric is just too poor in quality. :(
Anyway, thank you very much for your understanding and cooperation.
Please remember to hand wash and iron your beautiful dress.
Thanks a million for your time!
For questions about the product, please email our customer service
EMAIL: support@silkmaison.com.
Best regards.
SILK MAISON Customer Service Department
I've used this company 4x and so far so…
I've used this company 4x and so far so good.
I love their silk, I ordered in the Philippines and also when I was in the UK, they split orders but still got it.
There is a little bit of inconsistency like
The first one arrived in the best box quality, the silk in paper and the best silk quality smooth, soft, thin.
The 2nd one though arrived in a Nice box and pyjamas in plastic, the silk crisp is a little ticker.
The 3rd one arrived in just bubble wrap, but the silk is still nice and my partner likes it anyway since he hates boxes.
and the 4th in the nice packaging again.
I am guessing they have a different supplier, or just doing it for customs.
Anyway still love them and will keep buying as long as the silks are nice. I try many silk website and their maison white silk here is still the best one for me!
1 April 2022
Unprompted review
Reply from Silk Maison
Dear cherry.
Thank you for your feedback on Trustpilot!
Wow, thank you so much for your continued interest in our website and for your love and recognition of our silk products.
We will strive to create more and more comfortable and beautiful silk products in the future. Stay tuned!!! :)
We hope we can bring you a pleasant shopping experience every time.
And we are looking forward to your next visit!!
Have a beautiful weekend! :)
For any further questions about our products, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service
Best regards.
SILK MAISON Customer Service Department
Truly recommend 🦋
I bought silk pyjamas and lounge wear at Silk Maison before Christmas and I totally felt it love with the colours, the cut and of course the fabric. Silk really is self care. I totally trust this brand for a great silk selection.
I just received another item from the Spring collection. It’s just breathtaking.
Shipped in the same week as ordered !
Truly recommend ! 🦋
18 March 2022
Unprompted review
Reply from Silk Maison
Dear Rose-Marie.
Thank you for your feedback on Trustpilot!
We greatly appreciate your trust in SILK MAISON and your loyal love for our products.
We are honored to receive such a high rating from you! We will keep striving to bring more great productions to our customers.
Looking forward to your next visit!!!
We wish you all the best and safety!
For any further questions about our product, please send an email to our customer service EMAIL: support@silkmaison.com. They will take it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service Department
Silk Maison tried to not provide goods for money paid and slipped up and lied
I ordered five silk pajama oversized shirts and was given an order # 103553. I was informed my support team that all five piece would not be shipped together which was fine with me. I was told to expect my first order with tracking number 9405528206335484901792 which would contain four items, yet when I received the first order it only contained one item which I have photos of the small box it came in. This company also made a point to NOT include a shipping label in the package to avoid being held accountable for inventory missing. Thankfully, I have pictures to prove it’s packaging. Also, when I did follow up through email about order 103553, the representative said something completely contradictory of what was initially emailed to me. I was first told the first time that’s order would contain four things with the mentioned tracking number, but then the next person must have gotten confused and lied and said I would receive my second package containing 1 item yet the tracking number for both alleged packages was miraculously the same.
Just to put a few things into perspective, I worked for three different logistics and courier services for over 11 years and can confidently say in no country, world, nor dimension will two different packages regardless of the contents quantity, can the both EVER have the SAME tracking numbe. It’s not possible no matter how you slice it. So this company is refusing to send me the actual items I paid for and believes I’m completely oblivious and unaware as to how logistics work. I have already escalated this matter with both the Better Business Bureau and have currently found out while on vacation on Los Angels that their business office is very close to my AirBnB and plan to make a trip in person in the next two days. Let’s see if they can lie to my face too.
15 March 2022
Unprompted review
Reply from Silk Maison
Dear Alicia.
Thank you for your feedback on Trustpilot!
We are really sorry that your shopping experience on our website was so unpleasant.
We are very sorry that our fellow may not have expressed clearly, but PLEASE LOOK AGAIN CAREFULLY AT THE EMAIL THEY SENT YOU and THEY ARE SURE THAT THEY SENT YOU 2 DIFFERENT TRACKING NUMBERS.
Tracking number for your FIRST PART package:"WNBAA0184959879YQ"
("9405528206335484901792" this one is the USPS tracking for your FIRST PART package, and BOTH TRACKING NUMBERS for your first part package DOES WORKS)
Item:
Gold Gradient Oversized Boyfriend Silk Blouse - Gold Gradient,
Oversized Boyfriend Silk Pajama Shirt - Chocolate,
Water Wave Oversized Boyfriend Silk Blouse - Water Wave,
Powder Blush Oversized Boyfriend Silk Blouse - Powder Blush,
And tracking number for your SECOND PART package:"REDC6200847439"
Item: Versatile Striped Silk Pajama Shirt - Navy,
So the item you have received is the SECOND PART of your order, please confirm.
Our partner has also clearly informed you that THE DELIVERY of your FIRST PART package has FAILED.
So please contact YOUR LOCAL USPS AS SOON AS POSSIBLE and CONSULT WITH THEM ABOUT THE REDELIVERY of your FIRST PART package in order to receive the 4 items in your FIRST PART package without any problems.
USPS Tel: 1-800-275-8777
We sincerely hope you can understand this time.
And finger crossed you will receive the 4 items in the FIRST PART package of your order soon.
Have a beautiful week! :)
For any questions about your order, please email our customer service
EMAIL: support@silkmaison.com
They will get back to you as soon as possible.
Best regards.
SILK MAISON Customer Service
It’s the worst experience I ever have…
It’s the worst experience I ever have when buying online.
Everything I've read here has happened to me as well. I send an email to costumer support and they do not respond, my dress does not arrive and there is no way to make a cancellation or return.
I have also posted negative comments on their Instagram account (which I don't usually do) and they delete them.
I'm very angry. I wish I had read the reviews here earlier. :(
10 March 2022
Unprompted review
Reply from Silk Maison
Dear Tania.
Thank you for your feedback on Trustpilot!
We are sorry for such long delay in the transit of your order.
We also apologize for not replying to you in time as we are very busy on a daily basis and we need to deal with many emails and queries from other customers besides yours.
However, we HAVE REPLIED to EVERY EMAIL you sent us.
Regarding your order, we arranged delivery for you the same day you placed your order, but it coincided with the serious COVID-19 epidemic which was beyond our control.
Even so we did our best to help you solve your problems. Please understand.
As the COVID-19 epidemic is still very serious, if you are in a hurry to receive your order, you should have asked us about the arrival time of your order before you purchase or as soon as you have completed your order.
However, by the time you approached us your order had already been shipped to the international airport and was held up there.
We are also in the unenviable position of not being able to cancel your order and the logistics provider not being able to return the package to us.
Anyway, we have replied to your latest email about the solution of your order. Please have a look.
Again, we apologize for any trouble we may have caused you.
Thank you for your patience and understanding.
Have a wonderful day! :)
For any questions about your order, please email our customer service
EMAIL: support@silkmaison.com
We will get back to you as soon as possible.
Best regards.
SILK MAISON Customer Service
Terrible experience and money lost
Terrible experience and money lost. Ordered a coat, did not receive it (also no updates on the order until I sent multiple emails asking about it), carrier claimed it was delivered even though it wasn't, company said it could only send me another one and couldn't provide a refund since the item was "lost" (which I doubt since for any other order from other brands the same carrier has ever handled before, orders have always arrived successfully). Naturally the same thing happened once again with the re-sent item, they simply defined it as "lost" (not to mention I only got this information after sending multiple emails to the company who seems perfectly incapable of solving anything or caring to look into it unless pushed by the customer's questions). I don't know if its a scam or if there was an actual problem but the whole story is extremely bizzare (esp. for the same scenario to occur twice!) and hasn't happened to me with any other brands.
10 March 2022
Unprompted review
Reply from Silk Maison
Dear Marija.
Thank you for your feedback on Trustpilot!
We are really sorry that your shopping experience on our website was so unpleasant.
For the update of your order, our website had indeed sent you the tracking information about your order on the day it was shipped (January 19th), so please check your mailbox or spam folder carefully.
This is part of that e-mail:
"Thanks for shopping with us
Hi Marija,
We have finished processing your order.
Your order was shipped via
Track your order via https://track.aftership.com/en, your tracking number is 06215141208530"
For your order, it's not that we didn't investigate anything. We did everything we could to help you with your problem, but unfortunately the results were not as good as we would have liked. Because both of your original order and the replacement order were shown as delivered, we were unable to file a claim against the logistics provider, though it's their responsibility that lost your orders.
Furthermore, when you gave us feedback that you had not received your order when it was shown to have been delivered, we did send a request to the relevant authorities for a refund, but your request was not approved as our logistics department confirmed that your package had been successfully delivered.
However, in order to minimize your losses, we send a replacement of your order to you free of charge and we SPECIFICALLY REMIND you to KEEP CLOSE EYE on the LOGISTICS of the REPLACEMENT ORDER.
We are really sorry that the same situation has arisen with your replacement order. But as the logistics still shows that it has been signed for, there is still nothing we can do about it.
Please try to make a claim against DPD.
Tracking number of your replacement order: YT2205221272126305
Tracking link: https://www.aftership.com/en/track/YT2205221272126305
DPD Tel: 01806 373 200
We sincerely hope you can understand.
Have a great day! :)
For any questions about your order, please email our customer service
EMAIL: support@silkmaison.com
They will get back to you as soon as possible.
Best regards.
SILK MAISON Customer Service
In my case it was the first purchase
In my case it was the first purchase, and I had a bad experience. Their customer service system is very bad, they deducted the money from my account and until today (2 weeks later) I have not received any response, payment confirmation or number of tracking. They do not answer my emails and they do not return my money.
It is the first time that I write a review of a purchase, I am doing it to prevent other people from going through the same thing.
8 March 2022
Unprompted review
Reply from Silk Maison
Dear natasha.
Thank you for your feedback on Trustpilot!
We are very grateful for your support of our brand and your love of our products.
But EXCUSE ME? ? ?
Where did you see that we DEDUCTED the money from your account please?
We assume you have tried to initiate a DISPUTE but failed? Since we have ever even received your payment. All 4 orders you placed from 21 February to 2 March have failed.
Why can't you just ask your bank, when there is clearly a problem with your bank account?
It's really strange, what you want other people not to go through please? ?
Please excuse the rudeness of our words as we have indeed replied to your email and we really feel aggrieved. :(
Have a good day.
Best regards.
SILK MAISON Customer Service
Waiting since January 17th...
Waiting since January 17th...
I placed an order January 17th, and I am still waiting - almost 2 months....
I contacted Silk Maison, and their respond was, that the dress would be sent in the beginning of Marts. It is Marts 7th, and still nothing heard from them. Either i want the dress to be delivered, or i want my money back.
8 March 2022
Unprompted review
Reply from Silk Maison
Dear Silja.
Thank you for your feedback on Trustpilot!
We are sorry for such long delay of your order.
However, because your order is shipped from China and because of the serious impact of the epidemic recently, the process of making the item in your order are further delayed.
We sincerely hope you can understand.
We have urged our customer service fellow to contact you and to answer your inquiries.
If your are tired of waiting, please let them know and they will help you cancel your order.
Again, we deeply apologize for the delay of your order.
Thank you for your patience and understanding.
Have a wonderful day! :)
For any questions about your order, please email our customer service
EMAIL: support@silkmaison.com
They will get back to you as soon as possible.
Best regards.
SILK MAISON Customer Service
I had a collab going on with Silk…
I had a collab going on with Silk Maison, I chose the silk twist top. It was delivered soon and it's really pretty! I love the gold color and fabric so much, Happy mood 'cause of Silk Maison!
6 March 2022
Unprompted review
I bought a cashmere sweater
I bought a cashmere sweater. Took 3 weeks to arrive and the quality of the cashmere is bad, nothing like the other pieces of cashmere clothing that I own.
3 March 2022
Unprompted review
Reply from Silk Maison
Dear Brigitta.
Thank you for your feedback on Trustpilot!
We are sorry to hear that you are so unhappy with the quality of our product you received.
Please rest assured that we have sent your feedback to our design department. And please look forward to a better silkmaison in the future.
Thank you for your kind feedback.
Have a lovely day! :)
For questions about the product, please email our customer service EMAIL: support@silkmaison.com. They will handle it further for you as soon as possible.
Best regards.
SILK MAISON Customer Service Department
Dissapointing
They will send you a product on a different color than the one you ordered and you will have to pay for exchange or return to China. They only post good reviews on their website so if you leave a bad one it won't be published.
27 February 2022
Unprompted review
Reply from Silk Maison
Dear A Car,
Thanks for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
Could you please tell us your order number (5 digits) or order information?
Regarding the COLOR DIFFERENCE of the product you mentioned.
We apologize that because the pictures on our website are taken under different lighting, so there WILL BE A KITTLE DIFFERENCE in the color of the item you received. We sincerely hope you can understand.
In addition, we have also made special instructions (Here To Assist--FAQ ) on our website for the color difference of our products, please refer to it, and again, please understand.
"We strive to display as accurately as possible the colors of our products that appear on the website. However the actual color will depend on your monitor, we cannot guarantee that your monitor’s display of any colors will be accurate.
In addition, different from other fabrics, silk is a highly lustrous fiber.
The shimmering appearance of silk is due to the triangular prism-like structure of the silk fiber, which allows silk cloth to refract incoming light at different angles, thus producing different colors. These make the surface shine and appear to change color as the angle of light on it changes. Put your silk product up to the light and see how it reflects differently to other silk products. So the color of the actual product you receive may look different under a different light."
Thank you for your understanding. :)
For questions about your order, please email our CUSTOMER SERVICE
EMAIL: support@silkmaison.com
Best regards,
SILK MAISON Customer Service
Their emails are not working as I keep…
27.02.22
Their emails are not working as I keep getting ‘undelivered’ messages by hotmail ‘ Your message wasn't delivered because the recipient's email provider rejected it.’
It was working fine a month ago but when I tried emailing today to ask about my refund as my return package was received a month ago I get this notice.
Don’t gamble with this website as they are poorly managed.
28.02.22
If I could upload the screenshots of the ‘postmaster’ I got I would. I used both emails you have provided on your website 1. The support and 2. The info.
I tried resending the email again to your ‘support’ email and got the same notification.
My order number was 84439.
I sent back the 2 items I wanted to return on 24th January. Royal Mail delivered it on 28th January. I’ve been waiting for my refund since then.
Please look into it and your email problem.
27 February 2022
Unprompted review
Reply from Silk Maison
Dear Nelly,
Thanks for your feedback on Trustpilot!
We are sorry to have made your shopping experience so unpleasant.
We are sorry that you were unable to send us an email. But we had our customer service fellow double check our email system and they fed back that our mailbox is fine and there are no problems.
Thank you so much for your quick response. We have GOT your order information and have also urged our customer service fellow to process the refund for your returned goods.
Please wait for a little while, you will receive an email confirmation from them after the refund is successful.
We apologize for any inconvenience this may have caused you.
Thank you for your understanding and cooperation.
Hope you have a lovely day! :)
For questions about your order, please email our CUSTOMER SERVICE
EMAIL: support@silkmaison.com
Best regards,
SILK MAISON Customer Service
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