Silicone Lovers Reviews 

1,083
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's dedication, helpfulness, and quick, clear communication throughout the entire process. Many people appreciate the personalized support, feeling valued and informed from start to finish, with some noting it as the best customer service they've ever received. The products themselves are frequently described as high-quality, realistic, and well-made, often exceeding expectations and matching promotional images. However, some customers also noted occasional issues with product quality, such as massive flaws, incorrect features, or damage upon arrival, which they felt were due to poor packaging or a lack of thorough inspection. A few other people also felt that customer service could be improved, citing slow responses, repetitive inquiries, or a lack of a dedicated representative, leading to frustration and perceived unhelpfulness in resolving issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often praising the realism,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and genuine... See more

Customer service

Customers had positive experiences with customer service, frequently praising the fast responses,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the superb build quality, craftsmanship,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good customer service with fast responses to queries. The site has a wide collection of quality dolls to choose from at good prices, plus often have good deals running where you can get extra fre... See more

Rated 5 out of 5 stars

Where do I begin? Great customer service, great communication skills, great advice and a great experience. This was my first time buying a doll. They made me feel comfortable and valued as a person an... See more

Rated 5 out of 5 stars

Your people were helpful when WM said they couldn't do something. One thing, you need to set 1 person as the rep we are talking to. I kept talking to different people, all who said they could help... See more

Rated 5 out of 5 stars

Silicone Lovers is great! Always happy with every purchase, sometimes these dolls can take awhile to deliver because the factory is busy, but they are there every step of the way, always in contac... See more


Company details

  1. Sex Toy Store
  2. Adult Entertainment Store

About Silicone Lovers

Written by the company

Silicone Lovers is your source of premium quality, authentic sex dolls from top brands like Zelex, Starpery WM Doll, Irontech and more. Our commitment to high quality products and excellent customer service makes us the number #1 choice for customers across the USA, EU, and UK.

Experience peace of mind when shopping with us and feel confident in your choice by exploring our user-friendly website, where every doll is fully customizable to meet your fantasies, personal preferences and desires.

At our core, we are a small team fuelled by a passion for spreading happiness and satisfaction. Whether you're seeking companionship, feeling a bit naughty, exploring new passions, or simply just curious; we’re here to support you on your journey with premium products, amazing aftercare, and customer service tailored to your needs. Think of us as your personal concierge of the sex doll world, we’ll bend over backwards for you now, so you can bend your doll over later, stress free. 😉

Award Winning Vendor 🏆

Written by the company

Back in 2018, a small group of friends and family embarked on a mission: to combine exceptional customer service, premium quality products, and the most user-friendly website imaginable. The result? Silicone Lovers, your award-winning sex doll sanctuary, catering to everyone from beginners to OGs, the faint-hearted to creatives, the lonely to the curious, basically, all walks of life. Why choose us? Because life's too short for second best! We're committed to providing a headache-free, smooth sailing experience. Let us take your worries away and deliver your baby like no other, with zero fuss, zero stress, and all fun! Remember, the awards don't win themselves; so put us to work and trust us to do what we do best. We don’t just sell sex dolls; we're spreading the love, one doll at a time.

Verified Vendor on The Doll Forum

The Doll Forum is a vibrant public platform with over 90,000 users, including enthusiasts, manufacturers, and vendors. We're proud to be one of the few vendors officially vetted, verified and listed by The Doll Forum management. This means our commitment to quality and service is openly reviewed by users—good, bad, or ugly, it's all out there for transparency.

Just like Trustpilot reviews, this open feedback showcases our dedication to high-quality service and products. We exclusively sell 100% authentic sex dolls from the world’s top manufacturers and back every sale with a full money-back guarantee. With us, quality and satisfaction aren’t just promised, they're guaranteed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,083)

180 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products at competitive prices…

Great products at competitive prices and what you see is what you get so don't be tempted by cheaper competitive prices , also they kept me updated at every stage I very highly recommend them

21 October 2025
Rated 5 out of 5 stars

My 2 starpery "hot" dolls came om time…

My 2 starpery "hot" dolls came om time , no damage shipped by FedEx. I'm 73, single , tried a doll. They are great companions . I get my own different wigs , and of course . Dolls like to wear short silk slipdresses from silksilky. Dolls do not argue, spend money, cheat, get sick, and are always home in bed . Nice

11 November 2025
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service! Staff is easy to contact even though they are a small team! Definitely felt heard when I had problems with my doll and they stayed in touch with me every step of the way from submitting the order to making sure I was satisfied with my investment! Highly recommend!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, helpful staff that are happy to help every step of the way. If they don't know the answer, they find out and come back to you. The doll I got looked better then the factory photos, which I was very surprised by. May get another next year from them!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Had an issue with an order #19261 I needed canceling unfortunately fast. They are responsive and eager to come to a reasonable solution. Though I did not complete my intital purchase, I will definitely return to give them my business in the future when able. Thanks for your professionalism and prompt responses.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding quality, service and speed of delivery

The service and speed of delivery was excellent. Silicone Lovers provide a top class product with outstanding customer backing and regular updates. I would recommend Silicone Lovers as your first choice for both the range of products and time to receipt of goods.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Purchase Experience

The experience with my chosen companion Starpery 148cm J cup order from start to finish was nothing short of spectacular in regard to from time of order to receiving her.The team when called upon delivered accurate updates and queries I had during from ordering to receivership…ultimately a great purchase experience.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Superb Service and an Amazing Product!

⭐️⭐️⭐️⭐️⭐️
Silicone Lovers were incredible from start to finish! The customer service team went above and beyond to make sure I had everything I needed and understood every step of the process. They were super helpful, quick to respond, and genuinely cared about making sure I was happy. The product is absolutely brilliant — amazing quality and exactly what I was hoping for. I’m really impressed with both the item and the level of support I received. Couldn’t ask for a better experience!

16 May 2025
Rated 5 out of 5 stars

A good company to do business with

As ever Silicon Lovers are a good company to do business with - their staff are friendly and knowledgeable and do strive to provide a good service. This was my fifth purchase from them and I've just made my sixth order. The products are good, the prices reasonable for what these are and order process as efficient as it can be.

The processes of International Logistics are fraught with frustrations but Silicon Lovers do their best to help and keep you in the loop. The final delivery phase, particularly in the UK, is a bit alarming. The doll sits for weeks in UK customs and then suddenly clears customs and is out for the delivery the very next day. Suddenly having to change your plans to expect a delivery driver on the doorstep with a 40kg cardboard box is quite a pivot. None of this is Silicon Lovers fault, but their tracking systems do send you an email as soon as the shipment clears customs.

22 September 2025
Rated 5 out of 5 stars

Great service.

Great service with good communication, fast delivery and some of the best prices around. Highly recommended.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Recommended doll vendor IMO

I’ve done business with SL twice so far, and everything has gone smoothly, all dolls arrived as expected. They did excellent jobs connecting me with manufacturers and helped with what I need. I’d recommend this vendor and hope they can include more brands in the future;)

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Shipping mishap resolved

I had a problem with my doll from packing and several members kept in contact with me the entire time until my problem was resolved.
Wonderful experience with staff and great doing business with you

14 October 2025
Silicone Lovers logo

Reply from Silicone Lovers

Thank you so much for your kind words! We’re really happy to hear our team stayed in touch and made sure everything was sorted smoothly for you. Sometimes shipping can throw us a curveball, but we always want our customers to feel supported from start to finish. It’s been a real pleasure doing business with you too 💖

Rated 5 out of 5 stars

Before anything

Before anything. I want to say that my girl arrived in perfect conditions and I'm absolutely in love with her. She is really a beauty. After cleaning and mounting her completely I cannot stop watching her. The only thing is that she came with brown eyes instead of blue but actually I think I liked the way she came. I do not think to change anything on her.
I thank you all Silicon Lovers team.

13 October 2025
Silicone Lovers logo

Reply from Silicone Lovers

What a lovely review — thank you, John! We’re so glad your girl arrived safely and that you’re so happy with her. Even though she came with brown eyes instead of blue (please get in touch and we can send the correct ones to you FOC), it’s great to hear that you ended up loving her look just the way she is - maybe she was being a rebel and knew they'd suit her better ;).
We truly appreciate your kind words and support 💕

Rated 5 out of 5 stars

My 5th Doll

I’ve recently purchased my 5th doll from Silicone Lovers and once again have been delighted by the fantastic service provided. They have been extremely helpful throughout as always. I had a couple of follow up purchases which I needed which were promptly dealt with and received quickly. I would recommend Silicone Lovers for anybody wishing to purchase a doll companion.

20 October 2025
Unprompted review
Silicone Lovers logo

Reply from Silicone Lovers

Wow — your 5th doll! Thank you so much, Nikki, for your continued trust and loyalty 💗 It means a lot that you keep choosing us and that our service continues to meet your expectations. We’re always here to help with any follow-up purchases or questions — you’re very much part of the SL family!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look