Silenza Gioielli Reviews 63

Absolutely disgusting company. DO NOT buy from this website.

Ignore consumer contract regulations. Had to charge back from my bank. Have also filed the relevant forms to have the company struck off from companies house.

I ordered from silenza anniversary sale my tennis bracelet and I received it in 5 days i live in portugal

nice stunning quality and and amazing packaging

delivery was smooth and everyithing is perfect thanks

I bought a product from silenzagioielli and it arrived with a very poor quality which is not as described in the advertisement, I tried to return it within the stipulated 14 days period stated on their website but they refused any return despite the fact that I even accepted to let go of 20% of the price of the product as stated on the website, they are a total rip off

Great quality product for the money definitely will be ordering again

This Silenza Gioielli is not serious. I made a purchase and needed to exchange the product, but they didn’t respond any emails or messages on Instagram that I sent. After some messages trying to have any contact, they blocked me on Instagram. Don't waste your time or money with this company.

Do not buy from this company. They are scammers. SCAM SCAM

THIS COMPANY WILL RIP YOU OFF AND THEN NOT RESPOND ON ANY SOCIAL MEDIA OR EMAIL!!!!

I saw this company was having a promotion on their bracelets advertised on instagram, celebrating 100,000 orders or something. As a celebration they decided to lower the price of the 4mm crystal bracelets to £10. So I thought I’d look into this company and make a purchase. I then saw they were doing a “buy 1 get 3” offer on the same bracelet. I decided to go ahead with that as I could then give one to my brother and sister. Since I got the 20cm bracelets instead of the 18cm ones that were advertised (poorly since they did not state what size in the ad) they were £11 each which was fine and I saw that it was £30 minimum for free shipping. I decided to get 3 for £33 so I would get free shipping. Even though it said “buy 1 get 3” in the offer I didn’t mind paying £33 for 3. They seemed ok from the pictures yet I was confused about the price since I assumed I’d be getting 2 for free. Nonetheless I was happy paying the £33 for 3 bracelets and free shipping I didn’t really care that the advertising was misleading and confusing I just wanted the bracelets at this point.

They eventually arrived, a few days after the estimated arrival time mind you but I know that’s not necessarily this companies fault. But when I opened the parcel there was only 1 bracelet in there. Even though I paid and was expecting 3 to arrive. Disappointed, I emailed them explaining the situation and attached a photo to show that I had only received 1 when I paid for 3. I got no reply. Messaged their Instagram account. No reply. It has been over a week now and still no reply. Yet they still have the audacity to email me asking how happy I am with the product and sending me codes to save money on my next order.

Very, very poor customer service. Well, customer service seems to be non existent at this point. The bracelet itself is okay. That’s all I can say about the 4mm crystal bracelet from this company. It’s ok, nothing special and the clasp is very awkward to use.

DO NOT WASTE YOUR TIME AND MONEY BUYING FROM THIS COMPANY!!! you will be disappointed and let down over mediocre products and then when you try to contact them you will not get a response.

Thanks for nothing Silenza Gioiella

Worst customer service and scammers.

I ordered a bracelet and never received it although it said it has been delivered.

I contacted the customer support for assistance and they told me i should contact the delivery company which couldn’t do anything. I asked for a solution from Silenza and they couldn’t offer a refund and told me i had to pay an extra £9 delivery to receive a replacement. 9 freaking pound!!!! Where is it coming from? Heaven??? They basically told me to go F myself and didn’t give me my money or my order!! Worse company ever!!!!

Bought from their Facebook offer and wish I hadn’t this is a total and utter scam. Fake products, awful quality! Save yourself the time, money and effort and spend your money elsewhere. You will 100% regret your purchase and the customer service is equally as appalling. As for the spend more money for quick shipping that is the same scam it makes no difference and you receive it slowly and it is still an awful poor quality cheap product. Don’t do it!!

Terrible product and service! Be very careful to understand that these products are not as described. They give the illusion they are silver quoting 925 - but they are not they are the colour silver but actually made of brass. I guess that is why their supposed ‘offer’ is so cheap. The product is really poor quality and not worth any amount of money to be honest. There are much better and authentic offers with real 925 silver for the same price so don’t be scammed like I was. They don’t care, won’t refund even in the legal amount of time. Really poor product and worse service. If you want to go cheap and nasty looking this is your place. But I do regret not going with my instinct and trusting the clearly fake reviews.

Jewelry as photos, they are stunning and comes with a well packaging

This f..king company
The Accessoires you will get is plastic and broken.
If you want to return the broken bracelet and chain, you won't receive any responses from the customer service. The items are made of plastic and not even worth 1$. You receive different items than what you ordered and are only being scam. Do not buy here from this f..king sh!t company.

This is one of the best necklaces I’ve ever bought. The quality of these feel amazing and I cannot withstand how the shininess looks so great with literally any outfit. I definitely would recommend!

I purchased 2 bracelets and a necklace and was very satisfied!

Bracelet with great price and perfect for my wrist!

I had a problem with the payment, and the customer service solved it immediately, really good and great boy's bracelet 💪🏼

It's a very good product and the silver is really easy to see even from a distance.10/10

I would give zero stars if possible. The necklace I received was not what I ordered, it is cheap and doesn't even look like the one I ordered. I've contacted them repeatedly and they have not replied to me. Definitely a scam.

Awful experience. Ordered golden sun necklace for my friends birthday present, paid for “skip the line”. Took 5 weeks to arrive and multiple emails back and forth, I doubt this would have arrived if I hadn’t been chasing for it as apparently their warehouse “missed” my order. The necklace that arrived was completely different to what I ordered! It was also yellow cheap and tacky like what you would expect out of a pirate Halloween costume. Still waiting on a refund. I wish I had read reviews before buying as it indeed appears to be a scam. All the positive reviews are clearly from the company.