SideDeal® Reviews 158

The customer service representative was genuine with providing great assistance to a problem I encountered with a purchase. Her did not hesitated to provide a prompt solution to my concern. Thanks SideDeal for providing a wonderful customer service.

I want to compliment & acknowledge Ariana (Mercatalyst)! She was excellent in being expedient & very thoughtful & understanding with my problem for my order.

Good customer service is very hard to find, especially online & via email. Ariana made the experience wonderful & easy. She gives SideDeal a reputation that will have me staying as a customer.

There was an issue with my order and I contacted Customer service and they were GREAT. They took care of the problem very quickly. Highly recommended:)

i bought a product at sidedeal.com (heat pads set)
when the product arrived 1 of the 4 heat packs was defective (leaking) so i called sidedeal and told them
they proceeded to send me a whole new set at no cost
great for me but when the new set arrived one of the other heat pads was defective so i emailed them to tell them about the defect but not ask for a refund because i was still ahead on the pads
i did mention i was concerned about the quality of my item and worried about how long they would last
to ease my worry and make good they issued a full refund and let me keep all the heat pads that where still good
that was a wonderful way to make this customer happy and build confidence in them for my future purchases
thank you sidedeal.com for great help

SideDeal did right by me, and the few times I've used them I've had ZERO issues. Quick, responsive, and just overall great customer service.

I truly appreciate your amazing customer service—will definitely be utilizing your website again!! Ariana was the best customer service representative I’ve ever had the pleasure of dealing with!

I must say that SideDeal customer service is Awesome!! Had a problem with my steam mop after receiving it, but the manufacturer wouldn't do anything, but SideDeal stepped up & immediately replaced my steam mop without hesitation, although it was under warranty with the manufacturer. Jordan, with SideDeal didn't want me to be unhappy, so he quickly replaced my item & I'm super happy because I really like my steam mop! Thanks for great customer service 👍🤗

Ariana was quick in responding to my concerns about my purchase and considered the product under the 90day warranty even though it was a few days over the limit.

This Seller was proactive when I had to call to tell them that one of my items had not arrived. They immediately took care of the problem and ordered that item for me. Although I have not yet received it, I believe that I will. They were a pleasure to do business with.

I received a product form SideDeal that did not perform as I had hoped. When I notified Ariana at customer service, she refunded my money promptly and did not require that I return the product. I appreciated the quick service, and most importantly, the fact that I did not have to return the product during these socially distancing times. Thank you!

Ariana was incredibly helpful in sorting through my shipment issues. They were incredibly informative, personable, and found a solution immediately. Every person at Sidedeal should take notes from Ariana!

Give this person a raise!!

I was recently exposed to this website and found out about their line of products. When an issue arose and I reached out to Customer Service. Kevin responded and was very helpful, kind and professional. The response time was prompt and the issue was resolved in no time. I will continue to shop here.

After waiting a month they sent the wrong item. When you reach out to customer service it takes 6-7 business days to respond. I’m starting to feel like this is a racket and my money has been stolen. I’ll give them a couple more days then I’m putting in a dispute with my credit card to get my money back.

Well I finally received the correct product and it doesn’t work! The unit will not function unless it’s actively plugged in. What a scam. Definitely getting my money back.

I had purchase a IRobot then my wife wanted me to return it, Ariana went out of way to help me get a return approval. I greatly appreciate her effort, but after demonstrating the IRobot to my wife she agreed to keep it!! Thank You Henry