SIARR Reviews 

594
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the clothing fits perfectly, feels well-made, and holds up wonderfully after multiple washes without losing shape. Consumers also appreciate the remarkably fast delivery service and the dedicated support team that is always ready to efficiently resolve any questions or issues. Though some customers experienced frustrating issues with the return process, noting unhelpful customer service interactions when trying to exchange items. A few people also mentioned facing strict policies during sales events, unexpected delivery delays, or ongoing difficulties getting refunds for missing packages.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the top-class quality, comfortable... See more

Quality

Clients share positive opinions on quality, frequently praising the high standard of materials and how well... See more

Customer service

Customers consistently note positive experiences with customer service, praising quick issue resolution,... See more

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting that orders arrive... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptionally fast response times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered my clothes on Saturday and I was worried it wouldn’t come in time for my holiday I gave them an email and Siarr responded nearly instantly and within 30 minutes i received an email sa... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I don’t usually leave reviews, but today I wanted to take a moment to do so. I ordered a top for my son on Thursday evening, and it was dispatched and delivered by Friday afternoon — super... See more

Rated 5 out of 5 stars

Purchased from siarr 3 times now and can definitely say that every order has been nothing but satisfaction and quality. Everything came on time and the quality of service from the company is excepti... See more

Rated 5 out of 5 stars

Have ordered a few bits of clothing from SIARR and the quality is top notch, prices are spot on and when there’s a sale on it gets even better. Don’t miss out on being in there group chat for early re... See more


Company details

  1. Men's Clothing Store

Written by the company

Premium Streetwear


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

594 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(594)

111 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

amazing service and clothes

The customer service was great and i was to find what i needed quickly and the worker was very helpful in picking what would suit me best. All the clothes are really soft and smooth materials.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding quality and styles for the money!

I frequently shop for clothes on Siarr and it is hands down the best quality of clothing and designs for the price. Shipping and delivery times are always accurate and the customer service is faultless. I always receive compliments for my clothes thanks to Siarr. Will definitely continue to shop here.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

My experience with SIARR

I'm super happy with my purchases here. The products are of good quality and fit well. I had some issues with returns due to import duties, but they resolved this very well. I highly recommend ordering from here.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

First time buyer

First time buyer, top tier customer service and accommodation. Smooth and easy process, will definitely be back!

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Wow!! Best clothing out there

I cannot recommend Siarr highly enough! From start to finish, the experience was seamless, professional, and genuinely exceeded expectations. The attention to detail, quality, and care put into everything is truly outstanding. Not only is Siarr reliable and efficient, but there’s also a real passion that shines through in every interaction. It’s rare to come across something that delivers so consistently on both quality and customer satisfaction, but Siarr absolutely does. Five stars without hesitation—I’ll definitely be returning and recommending to others!

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Please I beg no one order from this…

Please I beg no one order from this complete shit site their clothing sizing is off cuz they use shit quality so a xl bottoms are large they don’t bother to exchange nothing knowing this their support team is complete shambles just another cheap shite clothing brand and their store is just a shite little rented room makes sense.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Been a customer of Siarr for over 3…

Been a customer of Siarr for over 3 years now and have never been disappointed in the quality of they’re clothing.
They always come out with new interesting styles and would honestly buy the whole store if I could.
Customer service is also great they respond very fast and are always friendly.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the wrong size

I ordered the wrong size, sent it back and requested a refund but they ignored the request and sent me an exchange instead, I ordered a bigger size for myself as I needed the item by the weekend. I ended up with two jackets and the exchanged item was sent without any receipts or order number so sending it back was awkward. I managed to send it back finally and they wouldn’t give me a refund, instead offering me a credit note. I have paid for two of the same item yet they are holding the item I sent back as they want me to pay a delivery fee for their own mistake.

24 July 2025
Unprompted review
SIARR logo

Reply from SIARR

Hi Kobe,

I have reviewed your case and I have listed the facts below.

You ordered a Windbreaker Pink XL
You sent the Item back requesting an exchange however on the returns form you put down an order number which was from March 2025.
Our team initially rejected the return as per the order number as an order from march is outside the 14days returns period.
We later realised that you put the wrong order number and granted the exchange as per your request on the exchange form.
We also sent you an image of the returns form that you completed to show that you had put down for an exchange. As you can appreciate our returns team only go by the information filled out by the customer.
We therefore sent you the item in 2XL.
At no point in the email conversation with our customer service team did you mention that you placed another order for the same Jacket, if you had done so our team would not have rejected the item.

It is essential to give full and accurate information to our team so they can assist you, our team have complied with our returns policy and have followed protocol. It is unfortunate that you left our key information in the email conversation which has led to this confusion.

We ask that you send an email again to our customer support email address so I can personally solve this for you.

Kind Regards,
SIARR Customer Service Manager

Rated 1 out of 5 stars

Ignores Consumer Contracts Regulations 2013

Was about to purchase, however I notice they have this illegal clause

>> Returns are only eligible for full priced items, any purchases made using discount codes/Credit notes or during sale periods are only eligible for exchanges or credit notes

This completely contradicts the Consumer Contracts Regulations 2013

Anyone affected : just do a chargeback and you will get your money back.

** EDIT **
Your comments are (as expected) completely incorrect.

My account doesn't have a habit of leaving 1* reviews: only on shoddy businesses who can't grasp the law in the UK

I would urge anyone affected by your illegal returns policies to *completely justifiably* use a chargeback to get their money back.

The law is very clear:

> When you shop online, you can change your mind from when you place the order up to 14 days after receiving the item. This is enshrined in law under the Consumer Contracts Regulations. Once you’ve changed your mind, you then have a further 14 days from the day after cancelling to send off or hand back the order to the retailer.

> It doesn’t matter why you’ve changed your mind. These distance-selling regulations apply to all purchases where you’ve bought the item away from the seller’s premises. That includes purchases made online, by postal order, over the phone and through TV shopping channels.

25 August 2025
Unprompted review
SIARR logo

Reply from SIARR

Hi Alex,

We noticed from your account you’ve got a habit of leaving 1 star reviews.

Nevertheless, we can assure you our returns policy fully complies with all online regulations along with the Act you mentioned.

We clearly state our policy and ensure customers are aware by customers not being able to complete the order without accepting the terms should a customer wish to order.

Furthermore your advice of a chargeback
will not work as our legal team ensures sufficient evidence is provided should a chargeback occur that said reason.

We noticed you mentioned you was about to purchase, we are glad you didn’t as we rather not sell to consumers who have the intention of exploiting chargebacks.

Have a lovely evening.

SIARR Team

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