SIARR Reviews 

594
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the clothing fits perfectly, feels well-made, and holds up wonderfully after multiple washes without losing shape. Consumers also appreciate the remarkably fast delivery service and the dedicated support team that is always ready to efficiently resolve any questions or issues. Though some customers experienced frustrating issues with the return process, noting unhelpful customer service interactions when trying to exchange items. A few people also mentioned facing strict policies during sales events, unexpected delivery delays, or ongoing difficulties getting refunds for missing packages.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the top-class quality, comfortable... See more

Quality

Clients share positive opinions on quality, frequently praising the high standard of materials and how well... See more

Customer service

Customers consistently note positive experiences with customer service, praising quick issue resolution,... See more

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting that orders arrive... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptionally fast response times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered my clothes on Saturday and I was worried it wouldn’t come in time for my holiday I gave them an email and Siarr responded nearly instantly and within 30 minutes i received an email sa... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I don’t usually leave reviews, but today I wanted to take a moment to do so. I ordered a top for my son on Thursday evening, and it was dispatched and delivered by Friday afternoon — super... See more

Rated 5 out of 5 stars

Purchased from siarr 3 times now and can definitely say that every order has been nothing but satisfaction and quality. Everything came on time and the quality of service from the company is excepti... See more

Rated 5 out of 5 stars

Have ordered a few bits of clothing from SIARR and the quality is top notch, prices are spot on and when there’s a sale on it gets even better. Don’t miss out on being in there group chat for early re... See more


Company details

  1. Men's Clothing Store

Written by the company

Premium Streetwear


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

594 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(594)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The quality of the clothing is 10/10

The quality of the clothing is amazing!! Looks exactly what it should look like from picture to in person, if not better.
It’s the perfect example of streetwear but in a casual yet smart fashion sense, can be dressed up and down, which is always a plus. 10s all round

12 December 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE before you order.

BEWARE before you order.
Do not order unless you are absolutely sure the clothes fit you. Which they probably won’t as the sizing is poor.
They say sale items can’t be retuned, I get that if it’s stock that’s old but they. Hangs the pricing on the whole website to then tell you that you bought a sale item that’s current stock!

Refused a credit note also as we spent a few days back and forth discussing that so the 14 day window was up. No understanding at all that was part their fault and this was a Christmas present but we knew they wouldn’t fit once we saw them.

Response from customer service has been consistently don’t offend us by asking - so therefore there is no customer service. Lesson learnt for an upset kid who’d used her own money to buy her boyfriend a present.

19 December 2024
Unprompted review
Rated 1 out of 5 stars

AVOID COMPANY DONT GIVE REFUNDS

I carefully took a tag off to try on some jeans and they did not fit so I put everything in a bag and returned the order. They are refusing to refund me as a tag was taken off but it was not destroyed and jeans are brand new. This company is a scam. They say they offer returns providing tag not taken off but nothing was damaged or destroyed and they are refusing to refund me. So they’ve stolen my money and refusing to post it back to me anyway. Disgusting company AVOID AT ALL COSTS

18 December 2024
Unprompted review
SIARR logo

Reply from SIARR

Thank you for confirming you took the tag off. As our policy clearly states tags must remain attached in order for a refund to be accepted. You will find this clause common across all clothing brands.

We would also like to make it clear that our tags are attached on the outer garment therefore no possible reason to remove a tag to try on an item.

Additionally, in response to your comment about us refusing to send back your item. As stated in the emails, we would require a re delivery fee to send back the item. We should not be liable to pay for an item that is rejected. Furthermore the same returns form that you completed to send back the item has our policy displayed.

Our policy is in place so we can remain fair and consistent to all our customers.

Have a lovely evening.

Rated 5 out of 5 stars

Quality is amazing

Easy to use the website..quick despatch.. my grandson asked for the hoody for part of his Xmas.. Great quality for the price

12 December 2024
Unprompted review
Rated 1 out of 5 stars

received wrong colour for jeans and refused to give a refund

bought a pair of jeans which clearly stated that refunds aren't eligble on sale items if there's a reason for return which I found strange to begin with. Instead, they only offered store credit for returns. Anyway, I had received the jeans and upon received them they were a complete different shade, almost different colour, to what the website had shown. I had contacted support and to no help they said that they were the same colour both in person and compared to the store photos which I provided for them. Very stubborn in this matter and refused to refund me despite selling me a complete different shade of jeans.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service , very fast delivery bought a puffer jacket in baby blue for my son for Christmas quality is great , would definitely recommend and use this company again .
Thank you .

20 November 2024
Unprompted review
Rated 1 out of 5 stars

I just put a review up and they feel…

I just put a review up and they feel like lying so I've had to delete my review so I can put another one up!! I can assure u that this company is bad and I have all the emails to prove I'm waiting for a refund because they lost my order. It never even got delivered to my address. They said a week and half ago that they would refund me and I'm still waiting and they have ignored every email and if anyone needs proof I can provide the
emails sent to me from them. Stay clear very poor customer service and very slow replies.

Trying to say about a returns policy erm I've never received my order to return it because u said it got lost and u asked me if I wanted another one sent out or a refund so I have no idea what your talking about. Just refund me or I will add all proof to my tiktok and I have a good amount of follows and all my social medias to show people that your a cowboy company..

11 November 2024
Unprompted review
SIARR logo

Reply from SIARR

Hello,

Not sure what has happened here. We requested more information from you to get to the bottom of this and the information you have provided we have no order belonging to the name you provided.

Please email support@siarr.co.uk with the order number and screenshots of the emails you have as proof so we can get to the bottom of this today.

Please put the subject of the email as Trust Pilot review so I can personally deal with this matter and ensure it is all sorted.

Thanks
SIARR Team

Rated 5 out of 5 stars

I was a little dubious to order but Siarr were brilliant

I was a little dubious to order from Siarr having read a few negative reviews on here. However i decided to go ahead and purchase anyway and the service was brilliant.

I ordered 3 pairs of jeans on Monday night & by Wednesday morning they were with me. Unfortunately they were too tight around the quads which meant i had to return rather than exchange but I'd have happily exchanged as the jeans were nice. I was issued a full refund within a few days of returning the jeans.

Can't fault the service at all. Thanks again.

21 October 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company

If I could give them no rating all then I would. Such a terrible company, worst experience with them, they take your money and don’t bother giving you your items. Don’t buy from this dodgy company, worst company I’ve experienced. Will be taking this further

25 October 2024
Unprompted review
Rated 5 out of 5 stars

In terms of service and product quality…

In terms of service and product quality SIARR have been 10/10. I have purchased numerous items from them since last December with no issues. Last week I ordered two items in the wrong size, along with the Royal Mail’s quick response, the collection from my home address to the items being returned was about a 4 day turnaround, the items were collected from me on a Saturday morning. Great work guys I look forward to making future purchases.

9 October 2024
Unprompted review
Rated 3 out of 5 stars

No accountability

I have ordered a SIARR tracksuit bottoms and I never received it. After few emails back and forth , they asked me to report the loss to police and send them a reference number, which I did. Then they have come back to me saying Royal mail is not compensating them (Royal mail receipt was attached to the email) and I need to take it up with Royal mail. I had to call Royal mail and was with them for an hour explaining the situation. Then Royal mail asked me to contact SIARR again and tell them file a claim again. I contacted SIARR again and they are saying they have claimed and Royal Mail is not compensating. However they have agreed to resend me the item. There was some miscommunication from my side that I didn't tell them that they need to claim from Royal mail again because the fault is clearly Royal Mails.
What's good - SIARR is a good product
Although bit blunt , they do respond to you.
Bad - Not taking accountability , responses can be bit rude

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Quality service everytime

Quality service everytime. Have purchased from these guys for the last couple of years. Items are all top quality and very quick deliver.
Had been waiting a few months for a hoodie restock. Received an email on Wednesday night regarding restock. Ordered Thursday and arrived Friday. Perfect as always

4 October 2024
Unprompted review

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