Shuttlefare.com Reviews 

1,987
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

One star is way too much for this rating! My originating flight was delayed which caused me to miss my connection in Charlotte and therefore my Shuttlefare pickup in Fort Lauderdale. No one answe... See more

Rated 1 out of 5 stars

Booked a round-trip van transportation between airport and hotel. Pickup from airport went very well and we were happy. However, for the return, the van never showed up, no texts/emails about cance... See more

Rated 5 out of 5 stars

Haven't ridden yet (that's next month!), but the on-line reservation process was straightforward & easy. It's nice to know that we have a ride secured, after a long day of travel to an airport that w... See more

Rated 5 out of 5 stars

Fantastic service and communication. We utilized the site last minute before our departing flight. Our pick up person at our destination airport couldn’t make it because our flight had been delayed. S... See more

Company details

  1. Car Accessories Store

Information provided by various external sources

ShuttleFare.com AIRPORT SHUTTLE SERVICE - Compare shuttle rates for more than 65 US Airports. Now offering SuperShuttle Blue Van service.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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No recent history of asking for reviews

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3.4

All reviews

(1,987)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

It was easy to book up shuttle transportation ( Lift Co.) The website has several options for transportation to choose from.
The prices are also reasonable.
Thank you,
Alexander

21 May 2023
Unprompted review
Rated 4 out of 5 stars

Tampa Shuttlefare.

Today was my 4th time using Shuttlefare. Pick up from my home to TPA, then back on my return. I am so grateful for their service. They’ve done an excellent job for me every time.

21 May 2023
Unprompted review
Rated 1 out of 5 stars

Unreliable for Airport Transfer

Booked a transfer from Hilton Hawaiian Village to airport for 7:30pm. Sat in the bus loop from 7:20 to 7:45pm. No transfer shuttle arrived!!. Tried to phone the HELP line. Guess what: IT WENT TO VOICEMAIL!
YES, the HELP line went to VOICEMAIL!
Finally called VIP Transfers direct. Got through to a live dispatch agent said that Shuttlefare did not correctly schedule the transfer. He took care of it. I will NEVER go with Shuttlefare again, but VIP provided terrific response and we caught our flight.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

Great service 👏

Really good clear communication, made things easy when my flight was late. Driver Juan was excellent, really friendly and prompt. I'd definitely use this service again.

13 May 2023
Unprompted review
Rated 5 out of 5 stars

Angel was my driver

Angel was my driver. He was fantastic! It was easy to reserve a pick up from the airport here in New Orleans. He was here on time. I will use you again.

26 April 2023
Unprompted review
Rated 1 out of 5 stars

I had the most terrible experience with Shuttlefare

I had the most terrible experience using this service. The driver arrived 1.5 hrs before the assigned pick-up time and then started the waiting timer for 60 min. The driver did not check the status of the flight which was delayed by 1/2 hr either to adjust their pick-up time. I was in constant touch with the driver and told her that she was early and that my pickup was much later but she did not accept what I said. She ended up leaving and putting me as a "NO SHOW" even before I had come out of the airport. This was after I told her I was in the immigration line and just 15-20 min away from getting out. I am extremely disappointed by the miscommunication between Shuttlefare and its drivers. I had to get a much more expensive Uber from the airport and Shuttlefare refused to pay the difference in amount. I would not recommend this service.

17 April 2023
Unprompted review

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