First this app will not let you review it on the app review page so there’s simple advertising there. It has all these great features like sounds that would help you fall asleep however, if you use th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I use two different apps because my sleep patterns are less than ideal, and I want reliable data when I experiment with either behavior changes or supplements to attempt to change my reality. Both a... See more
It seemed pretty accurate until recently. Now I get the most random data, bad recordings and nothing helpful. I also find the new wake up music and the puppy on the screen extremely annoying. I have c... See more
I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... See more
Company details
Written by the company
🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.
Contact info
9 Straits View, West Tower, Marina One, 018937, Singapore, Singapore
- info@shuteye.ai
- shuteye.ai
1.7
Bad
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
7 day trial
7 day trial, but they took the money immediately. That’s fraud!
22 February 2024
Unprompted review
Why is the data compromised
I am not receiving the output or results offered. The accuracy of my journal is questionable and inaccurate due to a glitches in the app. At my awakening the graphs are pretty clear and true. I go back to them only to find them reduced or erased. I've asked for tech support but have yet to hear from anyone. By this happening all of my data is incomplete or compromised and untrue, causing questionable results that are not useful. Why this is still happening 3 months in disturbs me... I blamed myself in the beginning because I was new, now I know it comprises the accuracy and agreement on what has been offered and what I actually receive. It's ends up not being helpful to me.
20 February 2024
Unprompted review
Claiming sounds
Guided meditation and claiming features like rain or forest sounds have become my nightly routine.
12 February 2024
Reply from ShutEye
It's wonderful to hear that guided meditation and our sleep sounds make you sleep better! Thank you for sharing your ShutEye experience!
App inaccurate and says I am asleep when not!
After several nights experience, I am Very disappointed that the shut eye app is so inaccurate. It does not recognize or record when I am awake even when I repeatedly say I am still awake outloud. It just records those declarations as sleep talk. I wish there was a way to set it to be more sensitive as I am often laying very still. I am going to ask for my money back.
16 February 2024
Unprompted review
Reply from ShutEye
We're sorry for any frustration you've experienced. Our team is dedicated to refining our app's accuracy, leveraging patented sleep technology unique to ShutEye. We value your feedback and are here to assist you. Please reach out to our support team for help or a refund if necessary. Thank you for your understanding and patience.
Shuteye shoddy experience!!
I started a free 7 day free trial, I cancelled on the fifth day. However, shuteye took out a year subscription money from my account.
Shuteye confirmed I had cancelled my account but did not reimburse my money. I tried to contact on the App but they wanted another payment so even though I have paid, I don’t have access. I have sent two emails over the last three weeks on their website and have received no response to either. I have now found a phone number, which is odd because it is a mobile for their Headquarters in London! I thought, I would comment on their company on Trustpilot to try and warn other people of their fraudulent dealings.
17 January 2024
Unprompted review
Reply from ShutEye
Hello Terry,
We apologize for the inconvenience, however this matter should be addressed to Apple or Google Play store. If you’d like to cancel your subscription or get a refund, please refer to the guidelines below:
For iOS Users:
* Go to iPhone ‘Settings’ > Your Name > ‘Subscriptions’.
* Manage or cancel your subscription.
* If ‘Subscriptions’ is not visible, navigate to ‘iTunes & App Store’ > Apple ID > ‘View Apple ID’ > ‘Subscriptions’.
For refunds, visit https://support.apple.com/en-us/HT204084 as this aspect is directly managed by Apple Store, not ShutEye App itself.
For Android Users:
* Open the Play Store app > Menu > ‘Subscriptions’.
For refunds, again visit https://support.google.com/googleplay/answer/2479637?hl=en as this aspect is directly managed by Google Play.
I downloaded a free 7 day trial.I found…
I downloaded a free 7 day trial.I found it interesting as do suffer sleep apnia and tend to talk in my sleep.(but listening to recordings just noises coming out of mouth)The thing that intreged me more was footsteps recorded.Still cant figure out what noises are as asleep at time but quite loud.Overall interesting experiment but not worth subscribing to
8 February 2024
Unprompted review
Reply from ShutEye
Thanks for trying the free trial! It's interesting to learn about your experience, especially with sleep apnea. If you have any questions or need assistance understanding the recordings, feel free to reach out to ShutEye's team.
A funny one, a warning
A funny one a warning.
Always remember to turn off when extra bedroom recreational activities as I found out. Next day I said to my partner, see you do snore, 4hours of audio.
I played i I could of died 4hrs of us having sex the funnier side it also came under noise, footsteps, animal, noise strange sounds. Absolute bonus no f##y farts recorded go me 😅😅
5 February 2024
Unprompted review
Reply from ShutEye
Thanks for sharing your experience! It's important to remember to turn off the app during extra bedroom activities. I'm glad you found the funny side to it! 😄
I do not recommend this app it is a…
I do not recommend this app it is a joke, and definitely not worth the money tried it one time, and they took $64 out of my account, and denied me a refund and I appealed, and still denied for this useless app that didn’t monitor anything, but 20 seconds of my sleep, and after deleting the app it still took my money!! Not happy with this app at all!!! I want my money back or I’m turning use into the better business bureau, and I’m gonna start a petition to take use to court!!! I’ve reported it to Apple, and cancelled before the trial period, and you still took my money, and I was denied twice to get my money returned!!!!
30 January 2024
Unprompted review
Reply from ShutEye
Hello Rhonda,
We apologize for the inconvenience, however this matter should be addressed to Apple or Google Play store. If you’d like to cancel your subscription or get a refund, please refer to the guidelines below:
For iOS Users:
* Go to iPhone ‘Settings’ > Your Name > ‘Subscriptions’.
* Manage or cancel your subscription.
* If ‘Subscriptions’ is not visible, navigate to ‘iTunes & App Store’ > Apple ID > ‘View Apple ID’ > ‘Subscriptions’.
For refunds, visit https://support.apple.com/en-us/HT204084 as this aspect is directly managed by Apple Store, not ShutEye App itself.
For Android Users:
* Open the Play Store app > Menu > ‘Subscriptions’.
For refunds, again visit https://support.google.com/googleplay/answer/2479637?hl=en as this aspect is directly managed by Google Play.
💯🥵So I haven't bowed down to hiw they manipulated of our thoughts and how we are feeling...😭only asked on the groups that are not online and local to yoh
So I listened to the lovely talks, recognising how I feel, was like a moth to a light and then boom, there was the money aspect, like a cult, now this scares me as I'm go low to my bottom low, but I puck my self up with my self help, yet people around the world listen to whp are at their lowest and pick up on this crap and give over their money, ohhh the site makes you feel like they understand you, they DO NOT, THIS IS A SCAM..PLEAEAE THEY INTICE YOU IN AND THEN ASK FOR MONEY...I went with the videos thinking omg, I'm understood until the payment option came next...
SCAM WRITTEN ALL OVER IT....😡🤬xxx
30 January 2024
Unprompted review
Reply from ShutEye
We apologize if you've had a negative experience or felt misled by our platform. It's essential for us to address any concerns you have. We strive to provide a supportive and genuine environment for our users, and we take feedback seriously. Please reach out to our support team with specific details about your experience so we can investigate further and assist you accordingly. We value your feedback and aim to improve our platform continuously.
They took money from my account before…
They took money from my account before I canceled the trial and I need my money back, why would I pay $60 for this crap. This is so misleading and a scam. Plz send my money back!!!!
15 January 2024
Unprompted review
Reply from ShutEye
Hello Aretha,
We apologize for the inconvenience, however this matter should be addressed to Apple or Google Play store. If you’d like to cancel your subscription or get a refund, please refer to the guidelines below:
For iOS Users:
* Go to iPhone ‘Settings’ > Your Name > ‘Subscriptions’.
* Manage or cancel your subscription.
* If ‘Subscriptions’ is not visible, navigate to ‘iTunes & App Store’ > Apple ID > ‘View Apple ID’ > ‘Subscriptions’.
For refunds, visit https://support.apple.com/en-us/HT204084 as this aspect is directly managed by Apple Store, not ShutEye App itself.
For Android Users:
* Open the Play Store app > Menu > ‘Subscriptions’.
For refunds, again visit https://support.google.com/googleplay/answer/2479637?hl=en as this aspect is directly managed by Google Play.
Totally worthless app
Totally worthless app. Just a fake hoax sleep app.
28 January 2024
Unprompted review
Reply from ShutEye
Shuteye is designed to provide valuable insights into your sleep patterns, utilizing advanced technology to help you understand and improve your sleep quality. We assure you that our app is not a hoax; it's built with genuine care and dedication to helping users achieve better sleep. If you have any specific concerns or issues, please don't hesitate to reach out to our support team for assistance. We're here to help.
Scammed by these!!!! DO NOT SIGN UP FOR ‘FREE’ TRIAL
Scammed by these!!!!! Signed up for free trial but charged £50 IMMEDIATELY!!! do not fall for this like I did.
Edit: Thankful to Apple for accepting my claim and looks like I’m going to receive a refund. The people that own this app should be ashamed of themselves, I’m going to really struggle until pay day because you have acted this way and having read the last months reviews you clearly know what you’re doing and have very little care for people and maybe you should think about that.
28 January 2024
Unprompted review
Reply from ShutEye
Hello Mike,
We apologize for the inconvenience, however this matter should be addressed to Apple or Google Play store. If you’d like to cancel your subscription or get a refund, please refer to the guidelines below:
For iOS Users:
* Go to iPhone ‘Settings’ > Your Name > ‘Subscriptions’.
* Manage or cancel your subscription.
* If ‘Subscriptions’ is not visible, navigate to ‘iTunes & App Store’ > Apple ID > ‘View Apple ID’ > ‘Subscriptions’.
For refunds, visit https://support.apple.com/en-us/HT204084 as this aspect is directly managed by Apple Store, not ShutEye App itself.
For Android Users:
* Open the Play Store app > Menu > ‘Subscriptions’.
For refunds, again visit https://support.google.com/googleplay/answer/2479637?hl=en as this aspect is directly managed by Google Play.
Don’t waste your money on this app
I tried shuteye for 14 nights before I asked for my money back. It was very inaccurate. When I laid awake it said I was sleeping. When I got up to go to the bathroom and looked at the time, the app said I was sleeping. When I was sleeping it often said I was awake. It cannot be trusted. Do not waste your money on this app
28 January 2024
Unprompted review
Reply from ShutEye
We're constantly striving to improve the accuracy of our app, and we've recently partnered with medical teams to enhance the sleep scoring system for better precision. We understand the importance of trust in our app's functionality and are dedicated to addressing these issues. If you haven't already, please reach out to our support team for assistance or a refund.
Where is the minus 1? Do not download it!
Where is the minus 1? This company deserves it for lack of transparency and honesty! Do NOT DOWNLOAD this app! I did not get to finish the 7 days trails and they charged on day 5 for a ONE FULL Year Subscription. WTH! NOt satisfied at all! This is a Scam! Cannot contact someone directly in this co. and Apple denied the refund even though I contacted them immediately.
27 January 2024
Unprompted review
Reply from ShutEye
Hello Auri,
We apologize for the inconvenience, however this matter should be addressed to Apple or Google Play store. If you’d like to cancel your subscription or get a refund, please refer to the guidelines below:
For iOS Users:
* Go to iPhone ‘Settings’ > Your Name > ‘Subscriptions’.
* Manage or cancel your subscription.
* If ‘Subscriptions’ is not visible, navigate to ‘iTunes & App Store’ > Apple ID > ‘View Apple ID’ > ‘Subscriptions’.
For refunds, visit https://support.apple.com/en-us/HT204084 as this aspect is directly managed by Apple Store, not ShutEye App itself.
For Android Users:
* Open the Play Store app > Menu > ‘Subscriptions’.
For refunds, again visit https://support.google.com/googleplay/answer/2479637?hl=en as this aspect is directly managed by Google Play.
Useless
Useless! Seems they thrive on roping people into a year long plan by not saying anything about the trial ending. The app is useless when it comes to clear analysis of the data collected. This is a simple rip off. I stand by my review regardless of the response from ShutEye. Not a useful product.
22 January 2024
Unprompted review
Reply from ShutEye
We're sorry for any confusion regarding our subscription model. We do clearly mention that the trial ends on the 7th day, after which the subscription begins. Additionally, cancelling the subscription is easy and can be done directly in the subscription section of your iPhone settings. We aim to provide transparent information and a user-friendly experience. If you have any further questions or need assistance, please reach out to our support team.
I don’t want this app
I don’t want this app
I didn’t sign up to have £49.99 taken from my account , it’s impossible to get hold of them and I have literally had no money for food because they have done this , I want my money back and I will do everything possible to get it !!!!
I’m appalled
20 January 2024
Unprompted review
Reply from ShutEye
Hello Mandy,
We apologize for the inconvenience, however this matter should be addressed to Apple or Google Play store. If you’d like to cancel your subscription or get a refund, please refer to the guidelines below:
For iOS Users:
* Go to iPhone ‘Settings’ > Your Name > ‘Subscriptions’.
* Manage or cancel your subscription.
* If ‘Subscriptions’ is not visible, navigate to ‘iTunes & App Store’ > Apple ID > ‘View Apple ID’ > ‘Subscriptions’.
For refunds, visit https://support.apple.com/en-us/HT204084 as this aspect is directly managed by Apple Store, not ShutEye App itself.
For Android Users:
* Open the Play Store app > Menu > ‘Subscriptions’.
For refunds, again visit https://support.google.com/googleplay/answer/2479637?hl=en as this aspect is directly managed by Google Play.
I signed up for the “free”7 day trial
I signed up for the “free”7 day trial . It said no payment method is needed so I thought well I’ll try it - used it twice . I didn’t like it . Next thing you know I’m being bill $68 ! Boom!
Very hard to find anyone service ! I did fine an email and have written 2x now . NO response or acknowledgment! Nothing ! SCAMMED !
Beware !
21 January 2024
Unprompted review
Will not give you a free trial
Will not give you a free trial. Automatically charges you a full year.
23 January 2024
Unprompted review
Nice app with a lot of features but if…
Nice app with a lot of features but if you have a partner in bed with you it doesn’t differentiate between ppl’s noises which was disappointing but I guess understandable. Seems like a great tool for a solo sleeper.
23 January 2024
Unprompted review
App didn't work
App didn't work. And it reached a screen with no buttons and froze there.
22 January 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.