Really happy with Tonbridge Shurgard. Always hugely helped by Nancy in the office. Always goes above and beyond to help and is an absolute asset to the company. Have been using shurgard for 15 year... See more
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About Shurgard Self Storage
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 340+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
Breedveld 29, 1702, Dilbeek, Belgium
- customerservice@shurgard.eu
- shurgard.com
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Replied to 97% of negative reviews
Typically replies within 48 hours
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Bret was friendly and made the…
Bret was friendly and made the experience great when we rented the storage unit.
We received exceptional service from
We received exceptional service from
Bret, who took time to understand our storage needs , especially that we were first time users. He provided further clarity to the rules as well which was quite helpful.
Rasha
Rasha: She helped me a lot with my locker, I had to change it and she found the easier way for me to move my boxes. Thank you so much!
Good service
Good service. I rent big 7 m2 storage and took smaller one. They helped me with swapping and lock exchange!
Really easy to use
Really easy to use, the app works well to get in. Thankfully all lights were on so it wasnt scary going in.
Angelica helped me so well with unit…
Angelica helped me so well with unit tranfer. I needed a smaller unit. Super easy
I used Shurgard Bow and was assisted by…
I used Shurgard Bow and was assisted by Ryan who was so helpful and super friendly
Very happy with the customer service so…
Very happy with the customer service so far. Matthew was polite and professional. Served me at the front desk, recommended two unit sizes, demonstrated how to use the app whilst taking me around to view both units, and explained the opening hours, pricing and promotional offers
Such a helpful team who went above and beyond
Such a helpful team, including Caroline who was so kind on the phone. When I needed to access my unit in some sad circumstances they helped me get access without my key to hand. Despite the extra work from them, they never complained and went out of their way to make the process as smooth as possible during a difficult time. Appreciate it very much, thank you!
Just very good service ease of entry…
Just very good service ease of entry and very polite and helpful staff at the branch where I had a unit
professional service
professional service and friendly employee named Jaqueline helped me with finding the best unit in cologne!
They were very nice and helpful.
Carmen was brilliant at the fareham…
Carmen was brilliant at the fareham branch.
Thank you so much for all the help.
Paige the manager and her staff went…
Paige the manager and her staff went above and beyond they all were fantastic
Incredible experience and exceptional…
Incredible experience and exceptional service!
Very helpful, clean and HiTech !
Very helpful, courteous, patient and knowledgeable staff, well supplied system, and extremely impressive premises. All very clean, HiTech and confidence inspiring !!
Best service received
Just received a fantastic service and helping hands from their friendly staff Ruvaldo who helped me a lot during the hot weather.
Easy and friendly service
Simply put: Easy Booking & Usage, Good & Available Service, and Great Space for Loading.
Our first time to rent a place, and it was really straightforward. Both starting and ending the contract went smoothly.
I can definitely recommend Shurgard Valby.
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