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Shurgard Self StorageReviews 

30,990
•
TrustScore 4.5 out of 5

4.7

Self-Storage Facility•357 Locations
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Review summary

Created with AI, based on recent reviews

Evaluating 2,345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and incredibly helpful, often going above and beyond expectations. The customer service is frequently highlighted as excellent, with many people appreciating the professional and kind approach from various team members. Reviewers also found the overall service and user experience to be smooth, efficient, and effortless, from reserving a space online to accessing units. However, some customers mentioned issues with customer service, citing slow responses, conflicting information, and a perceived lack of care for long-term clients. A few people also felt that the company's approach was firm when dealing with payment issues, and some reported feeling dismissed by staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting helpful, professional, and efficient... See more

User experience

Customers consistently note positive experiences with user experience, describing it as amazing, perfect, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Location

Clients share positive opinions on location, with many reviewers expressing satisfaction with the convenience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff members, Fleur and Carol, are always friendly, knowledgeable and helpful. They are a credit to Shurgard. The new remote access is excellent and affords us good access out of office hours. The pr... See more

Rated 5 out of 5 stars

Chris at Surbiton was excellent. Super helpful from start to finish and went above and beyond. Really helped us to find the best unit and the best price and on the day (which was 35 degrees!) gave us... See more

Rated 5 out of 5 stars

I have had a storage unit in Shurgard Norbury for many years and have been happy in the knowledge that my possessions were secure there. On several occasions I needed help from the staff, who were al... See more

Rated 5 out of 5 stars

Really, really good experience. When we first visited our unit, we didn’t need to see or speak to anyone - straight in using the app, our unit was ready to use, and the padlock we ordered was wait... See more

Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(30,990)

7,051 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing Customer Service

Honestly, I couldn’t ask for more. Shurgard is so well run. The facilities are clean, secure and the staff is so warm and helpful. I have dealt mostly with Stefan who is GEM! They are so lucky to have him. Yasmin as well. Such a great team and the customer service is consistent. Always great !!

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Self storage

Great service, clean facilities and staff who are friendly and helpful. From our first enquiry the customer service has been first class. Thank you Shurgard Broadstairs.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Low intro price, then a steep hike

Low intro price, then a steep hike — a recurring pattern
I started renting at Shurgard Diemen in January 2026 with a €1 first-month offer and a €65/month rate. Right at the end of the six-month minimum period, I was told the price would jump to €84.50 (a 30% increase). The only reason given was "maintaining our standards and customer service," with no verifiable justification for that specific figure.
What bothers me most is that this is the second time. I rented at another Shurgard location before and experienced exactly the same thing: a low entry price followed quickly by a sharp increase. It's why I switched: only to run into the identical pattern again.
The service hasn't improved to match the price. With moving costs and effort acting as a barrier to leaving, it feels like the low intro rate is mainly bait. Disappointing, and apparently a widely shared experience.

1 June 2026
Unprompted review
Shurgard Self Storage logo

Reply from Shurgard Self Storage

Hi Dave, thank you for your feedback. We understand your concerns about price increases and appreciate you bringing this to our attention. Our pricing reflects ongoing efforts to maintain high-quality facilities and services. Your comments have been shared with the relevant team for review. We value your input and hope to offer you a more positive experience moving forward. Your Shurgard Team

Rated 5 out of 5 stars

Excellent service

Excellent service, great access and really friendly staff. Made my home move way easier than it was going be.

16 June 2026
Unprompted review

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