Shurgard Self Storage - Northampton Riverside Reviews 

Great customer service, very helpful both on the phone and on-site. No problem with changing to a bigger storage lock-up. Very pleased with the experience so far. Thank you for making a difficult situation a little bit easier for us.
:-)

First storage day arrival, could not find someone to get initial access but eventually when staff was found, the process was very helpful and for the remainder of the day all was straightforward

Absolutely flawless from start to finish. We urgently needed a unit due to a house move, and within the hour I was in my lock-up storing boxes. Mani, who picked up my call, was such a great help, as was the lady at the units (who seems to do everything!), and the follow-up call a day or two after to check everything was OK. I really can't find fault.

Do not put the card for payment of services for storage of your things, on direct debit. They withdraw money when they want and as much as they want. When they are told about it, they just say Sorry. This is not acceptable.

Didn't get call back to tell me how to access after I booked on line lad on phone said he will ring back to go though progress but didn't. Rang back no answer. So was left with a van full so had to take day off work to unload to get to unit to find 1 lift wasn't working one I needed . Then a business had all there boxes out on landed making it hard to pass

My first time ever renting out storage and I was made sure I knew where to go to get to my locker and about downsizing or upsizing if I need to and if I needed any boxes etc that I had to just go to reception or ask ,even had a check up call making sure everything was OK which I appreciated all the staff are friendly and helpful

Very professional, secure and prices are reasonable.
Special thanks to Leslie for his professional and prompt help and responses to my queries

The actual storage itself is great but the fact you just woke me up emailing me at 4.50am annoyed me so you get one star

Using the Northampton Riverside branch, dealing with the lovely Emma. Moving is so stressful but Shurgard have made this part very easy. Locker is a really good size, easy to get in and very clean. Thumbs up, definitely recommended.

Good helpful staff

Excellent service. Highly recommended.

Charley in riverside Northampton was very helpful thank you

Really easy process and wonderfully helpful staff.

The staff are the most friendly and efficient I've ever had the experience to come across

Well lit. Easy access. Plenty of trolleys. Lifts all work.
Staff in the office are very helpful, cheerful and sociable.
Great customer experience that I can highly recommend to all.

Absolutely rubbish, I paid my money for the first month then got charged another £504, once this month is over, myself and any of my clients won’t be using your storage again, we have sent a lot of customers your way in the last 5 years, and this is how you treat us in return, we will be using another storage from now on

The allocation process was swift in less than six hours my load was already in the storage and the cost is very affordable.
Lift is also available because i was allocated second floor and this made the movement seamless.
The follow up and notification was also fantastic.

Hired some self storage today. I tried to do it all online at their website. I couldn't complete it online because I had my own insurance( which I got 6 months for the price of 2 that they were asking for. ) There is no option on the website to use your own insurance. So I had to go to the branch to complete the hire. Since I didn't do it online I was charged a £20 admin fee. So if you have your own insurance you basically pay a £20 penalty. The staff at Riverside were very helpful though.

Well, after moving into my storage location, I was informed I wasn't aloud to have a gas bottle in there, which is fair enough, then to receive a rude phone call on the Friday to remind me id left the gas bottle outside the building which I completely forgot to pick up, the manager is very rude to speak to, which I told her I'd be round to collect the next day as I wasn't in the area, and then received a email to say I've been billed £50 for rubbish after I told her I would collect it, I went round the next day like id said to find the gas bottle has been taking by another customer, yes my own fault to which I accept this, but to be billed £50 is disgusting!!!!!