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Shurgard Self Storage - Hayes Reviews 79

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TrustScore 4.5 out of 5

4.5

Self-Storage Facility
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Uxbridge Rd, UB4 0HD Hayes, GB

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See what reviewers are saying

Rated 5 out of 5 stars

First if all i would like to thank Molly from Hayes branch who gave me an outstanding costumer service going above and beyond explaining to me all the details for the contract also did not hesitate in... See more

Rated 5 out of 5 stars

I visited Shurgard, Hayes as I needed storage space for next week. The customer advisor, Miss Shahtaj went out of the way to explain to me the detailed process and cost of the storage space they rent... See more

Rated 5 out of 5 stars

Helpful staff who took time to explain the process clearly. And they called when my allocated storage unit changed so even arriving after the office was closed presented no problems.

Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Hayes

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Uxbridge Rd, UB4 0HD, Hayes, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

79 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Itens had been stolen

There are no working security cameras inside the building. The mesh was cut and my belongings were stolen.

When I contacted the management, I was informed that they do not review the external camera footage because there is “too much video to go through” and they “do not have time.”

This reflects a serious lack of security and poor respect for customers. I strongly advise against leaving your belongings on this site.

After some research, I discovered that incidents of this nature have been occurring for approximately six years, and my case is not isolated. There appears to be ongoing negligence regarding security measures by the company.

1 May 2026
Unprompted review
Shurgard Self Storage - Hayes logo

Reply from Shurgard Self Storage - Hayes

Dear Camila,

Thank you for your feedback. We’re sorry to hear about your experience and would like to investigate the situation further to better understand what happened and how we can assist.
Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you?

Our team remains at your disposal for any additional questions you may have.
Your Shurgard Team

Rated 5 out of 5 stars

Thank you Molly!

Transferred today with the help of Molly I had a rate increase and she helped me to cut my cost down.

1 May 2026
Unprompted review

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