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Shurgard Self Storage - Hayes Reviews 

104
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TrustScore 4.5 out of 5

4.6

Self-Storage Facility
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Uxbridge Rd, UB4 0HD Hayes, GB

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See what reviewers are saying

Rated 5 out of 5 stars

A person named Anu is very helpful and always goes beyond to help with any enquiries.. thank you

Rated 5 out of 5 stars

First if all i would like to thank Molly from Hayes branch who gave me an outstanding costumer service going above and beyond explaining to me all the details for the contract also did not hesitate in... See more

Rated 5 out of 5 stars

I visited Shurgard, Hayes as I needed storage space for next week. The customer advisor, Miss Shahtaj went out of the way to explain to me the detailed process and cost of the storage space they rent... See more

Rated 5 out of 5 stars

Helpful staff who took time to explain the process clearly. And they called when my allocated storage unit changed so even arriving after the office was closed presented no problems.

Company details

  1. Self-Storage Facility
  2. also in
  3. Storage Facility
  4. Warehouse

About Shurgard Self Storage - Hayes

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Uxbridge Rd, UB4 0HD, Hayes, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

104 reviews

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Replied to 97% of negative reviews

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4.6

All reviews

(104)

7,025 reviews in the last 12 months

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Rated 2 out of 5 stars

They lure you in....

They lure you in with competitive pricing, but will increase it sharply YoY! I have been a customer for 3 years or so and am now paying 50% more than when I started!
The phone technology to unlock gates and lift access is temperamental.
There are a clear lack of packaging options for goods that require something other than a cardboard box (other facilities have broader range inc. mattress/chair covers, bubble wrap, zip ties etc); and the staff completely lack any self-awareness or basic customer service skills.
It is a dreadful experience each and every time I have to visit. I once was trapped in the elevator, and the intercom did not work, the app was not responding and either I was ignored by staff on the security camera, or it (surprise!), probably wasn't working itself!
No-one even questioned me when I had to take the emergency exits, triggering the alarm, and walk out the rear entrance, which is only for staff. I simply returned to my car and calmy drive off.

9 October 2025
Unprompted review
Shurgard Self Storage - Hayes logo

Reply from Shurgard Self Storage - Hayes

Hi Andy, we are very sorry to hear you didn't have a positive experience at Shurgard. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. Our team remains at your disposal for any additional questions you may have. Your Shurgard Team

Rated 2 out of 5 stars

Shurgard is ridiculous

Shurgard is ridiculous. Stated one price then added on a bunch of extra charges to bump up their fee, after you've signed up.

They also cancelled my auto pay and tried to charge me for late payment and threaten me with throwing my storage items out of their unit. For a mistake THEY made!

Hate having to deal with this company.

2 September 2025
Shurgard Self Storage - Hayes logo

Reply from Shurgard Self Storage - Hayes

Hi Sarina, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. Your Shurgard Team

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