SH Salons Reviews 

197
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Delivery was great except it arrived on a semi truck! This was a residential delivery and I asked the freight carrier specifically if it would be a smaller truck and was told yes. That should be discu... See more

Rated 2 out of 5 stars

Bed arrived the wrong color and requested an email back to address the wrong shipment and they just ignored me as other reviews have stated. Not much care into the company overall, as they don’t care... See more

Rated 5 out of 5 stars

After a disastrous experience at another salon, I was a little nervous to get my hair done at a salon. My fears were put at ease when SH Salons expertly brought back health and beauty to my hair. I lo... See more

Rated 5 out of 5 stars

This salon is above all others as Azi provides the best massaging shampoo in Houston. Easy check in or access to appointments, wonderful product choices that make a difference on fine hair, color trea... See more

Company details

  1. Hair Salon
  2. Beauty Salon
  3. Waxing Hair Removal Service

Information provided by various external sources

SH Salons were created on the belief that a hair salon, or in this case a collection of fine salons, are not only a part of the hair care industry, but are also a part of the fashion industry. They are home of the best hair services and retailers of so...


Contact info

3.8

Great

TrustScore 4 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(197)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was the first time that I ordered…

This was the first time that I ordered from this company. The item that I ordered is very hard to find. I love these hair design pencils and I get lots of compliments when I use them to create designs on the shaved area of my head. I'm so glad that I can order from SH Salons and do not have to wait a long time for them to be delivered.

18 October 2023
Rated 1 out of 5 stars

Buyer beware

I have emailed SH Salon multiple times since I received the order. I only received one item although I ordered and paid for two items. I still have not had any response from the company. I asked for a full refund because the item I received didn't fit. The return instructions on their website specifically say to email prior to submitting a return to get approval for a return or else it will not be accepted. I guess if they ignore customers they never have to issue a refund. This company is very shady. I'm very frustrated with their lack of communication.

7 June 2023
Rated 5 out of 5 stars

Excellent products and service

Excellent products and service. I was overjoyed to have found this place.they sell Oyster color to the public whereas everywhere else you need a professional license. I’m truly grateful because it saves me at least a thousand per year in salon costs. I received my order very fast and packaged well. Great place to do business with. Highly recommend them.

3 May 2023
Rated 5 out of 5 stars

I didn't know ordering salon quality…

I didn't know ordering salon quality hair coloring products online was possible! (I'm not a working professional in the business.) My order was delivered the next day. That's amazing service!!! I'm onboard!!!

1 May 2023
Rated 1 out of 5 stars

Expensive and misleading

Went from 3 $6 products purchased to my card being charged almost $100

18 March 2023
SH Salons logo

Reply from SH Salons

Hi,
She did buy 3 products of $5.04 USD each. However, she was in New Zealand and shipping cost is $43.30, which is shown clearly at the time of checkout before she places the order. She must have placed the order without looking at the total. Her total payment was only $58.42 USD, which is roughly $92.55 NZD.
She reached out to us when she saw the charge and we were able to stop the shipment and refunded her money right away.
We never try to deceive our customers. We offer clear upfront pricing before you place the order, and there are never hidden fees.
Thanks,
SH Salons

Rated 1 out of 5 stars

Selling my INFO

I just discovered that you all are selling my email information... the only way I can opt out from your insidious actions is if I live in california..... I would have used a different email if I had known you all were going to sell my info!!!!! NOT COOL SH SALONS !!!! I don't know which of these junk/spam/phishing emails came from your profit of selling my info, but I think everyone you all do business with need to know your underhanded practices. I don't live in california, but I still don't want my information sold to anyone !!!! and I can't get into my account to change my email.---- You all need to check out your own website that very clearly has a link to opt out of selling our information... You all should take another look over your website.

26 November 2022
SH Salons logo

Reply from SH Salons

We are shocked to read this accusation. We have never sold or distributed our client’s private information.
If you would feel more secure, we can close your account and delete all your data. But we assure you there’s no need for that as our data is safely secure in Shopify’s data centers (one of the largest online retailing platforms in the world).
Thanks,
-SH Salons

Rated 5 out of 5 stars

Fast service

Fast service. Answered my questions right away. I don’t have exact day I ordered with me. But excellent service and will certainly order items again.

8 March 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look