Top notch customer service in Shroud of the Avatar
The customer service in the MMORPG game Shroud of the Avatar just delivered the best service I have ever (!) experienced.
Dec. 21st I bought three times in-game currency based on their announced holiday discount.
I was, though, billed the full amount without the discount. I wrote their support, but since they lacked the necessary amount of staff members during holidays, nothing happened.
Today I tried contacting them on their forum and then things were set in flawless motion.
They corrected the error ... refunded, and in addition - they refunded a bit more.
A plausible explanation was that Denmark was not flagged as receiver of discounts, not quite reassuring if I another time purchase in their online shop - but nevertheless an explanation I trust.
The issue was solved in less than half an hour!
Because I could address them in the forum about something not entirely play- or game technical related, and because the issue was so fast and respectful resolved the support deserves no less than 5 stars.
I can - in all aspects - recommend Shroud of the Avatar as a forthcoming and newcomer player friendly game.
I'll add a sixth star because of their extra refund. Many companies could learn from their handling of such an issue.
My respect for the way the case was handled.