ShopstaReviews 

Absolutely awful company. Do not purchase from them. Near scam of a company. I purchased a charging station that was posted from China (not the eu as led to believe), which meant to delivery time was completely missed as stated, and the goods when they arrived were extremely poor quality. The item itself doesn’t actually work and trying to return it is a nightmare, it would cost me just as much to send it back and I may or may not even be refunded. Do Not Shop here!!

Ordered a remote control helicopter for my son for Christmas. Wasn’t aware it was coming from china but it came on time. The first flight was great as the batteries came fully charged and the product seemed worth the money. Don’t know if it is a copy though as the three batteries that came with it won’t fully charge since the first flight, no matter how long they are left charging. After hours of charging, the battery indicator doesn’t pass 50%, trying to fly from this amount isn’t working at all. Personally, I wouldn’t shop here again.

Customer service was absolutely amazing! The product (headphones) are fantastic. Well made and sound awesome.
I was hesitant buying from an unfamiliar brand, but so glad I did, I'm a very happy customer!

Fooled into thinking this company was in Cardiff. Nope, it's China.
Ordered a Christmas gift for my husband on December 11th. It's now January 3rd. STILL NO PARCEL. And they seem to have sent it twice. I have had a few replies to emails, but nothing solved the issue. They send you tracking information, which is absolutely useless, as it doesn't even state what country the package is 'supposed to be '. I have requested a refund 3 times now. I want my hard earned money back.
I will never order from them again. Shop local everyone!!

My package arrived damaged, and I contacted Shopsta for help. Megan replied quickly and offered to send a new headset to replace the one that was a Christmas gift for my son that might not work. Her customer service was superior. She emailed me with daily updates on when the new headset would be shipped. Megan and Shopsta exceeded my expectations!

I ordered a drone recently from shopsta which unfortunately arrived with one non-functioning rotor motor.
The Shopsta support staff (shout out to Megan and Alexa!) were absolutely brilliant and after provision of a video they immediately offered to refund or reship. I opted for the reship and at time of writing have received the new shipping details and I'm looking forward to a late Christmas present.
Thanks for the excellent support!

While my delivery was delayed beyond my expectations which was incredibly frustrating I am very impressed with the customer service. Megan was more than helpful and quick to respond to all my queries. She provided regular updates, exceptional support

I ordered a bag for my child for Christmas. It arrived in filthy inner packaging. The bag is marked and scuffed. It does not look like a new item.

It has been shipped from China. Please be aware of this in terms of your carbon footprint when ordering items from shopsta.

I have written regarding returning it and hoping for a smooth refund process.

Bought a drone from them on the 2nd December. As had not heard anything after a week I followed up with them as this was a Christmas present. I was told that the order had not been dispatched yet and would be tomorrow. A few days past and again no confirmation of my order been sent - it is now the 13th December! Without me asking my order was just cancelled and money returned - the explanation been that it would not be delivered in time for Christmas. They have a phone number that you call and has a message due to Covid we are only dealing with emails at the moment! Will not be using this company again.

I purchased a product from Shopsta in early November. Due to customs clearance issues, the product took quite a long time to arrive. I was becoming increasingly anxious about this as time went on. However, what saved this experience for me was the very high level of customer support from Alexa and Megan throughout. I was in contact with them multiple times regarding the delays and they were always very responsive, helpful and polite. I was impressed with this high level of support - and grateful that the product have finally arrived!

The post-sale customer service is excellent. The team went out of their way to help us when a product arrived damaged. They swiftly rectified the issue.

Great experience with Shopsta, top customer service throughout. I needed to exchange an item and Megan dealt with this so professionally through email, she kept me updated and got the replacement sent out right away. Highly recommend.

I bought a headset for PS5 back in February of this year, unfortunately it started to have issues.

I messaged them about the issues, sent a short video and Megan from shopsta support was so helpful in arranging a replacement product to be sent out by 48 hour delivery.

She went the extra mile and was very helpful throughout the whole process. The customer service cannot be faulted.

Megan Gray , made me feel at peace , regarding my delivery for Christmas and went above and beyond to ensure I got my parcel before Christmas , perfect customer service and will definitely be using this site again . Thank you so much for your help and time xxxxxx

Very helpful with quick replies to resolve any issue.

The staff are very civil, the product well thought out and the customer service good.

I just wanted to say what a pleasure this company was to deal with. From placing the order, through to an exchange of product, the communication was impeccable. I received my product but unfortunately the box was damaged, as I was gifting the product I wasn’t happy with its presentation, so contacted the Customer Service Team. My request for an exchange was dealt with immediately, sending new product out via tracked delivery and providing tracked delivery for my return. Megan, the Customer Service Agent I dealt with was nothing but outstanding. She was extremely friendly and went above and beyond to correct the situation at no hassle to myself. I cannot praise the Company and service I received highly enough. Definite 5 star review

I would just like to thank Megan and the rest of the staff at shopsta for excellent customer service.

I bought a speaker that has stopped working, while the manufacturers are dragging their feet to send me a replacement, Megan has sent me a replacement while waiting for the manufacturers to respond.

Thanks again

Kevin Doherty

Megan Gray really helped me with an issue I had twice with a pair of headphones. She replied quickly and even got me another pair from a different supplier. I was really impressed with her customer service and promptness.