Haha, I got a gift card from this place for Christmas last year. Got an email recently saying it was going to expired 11/2024 so I was going to order but my gift card was declined in my cart. I messag... See more
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I placed an order in March but never received shipping details. All emails and dms were ignored and comments were deleted. When Velvet finally responded it was simply to blame ME (the customer) She tr... See more
I’ve done over 30 orders with SG in the last 2 years. Only once did I have a hiccup and it wasn’t SG’s fault, it was the suppliers. SG immediately let me know the shirt I ordered was going to take lon... See more
I ordered a sweater shirt on march 6th, 2023 excited to support a small business and have yet to receive an update. I have messaged the owner over message, email, and tiktok and have yet to get a sing... See more
1.8
Poor
21 reviews
No history of asking for reviews
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Paid for Sweatshirt, Never received
I purchased a sweatshirt from Southern Grit after seeing it on Pinterest. Order date 02/12/2022.
Emailed retailer 02/21/2022 for an update on shipping. SG replied that they have a 14-21 business day processing time because their tees and sweatshirts are made to order. (Same item on ETSY with 2 week delivery date from different vendor)
Emailed SG 03/14/2022 for an update on when item would ship. No reply from retailer.
Emailed SG 03/18/2022 with a request for a refund. SG replies that the sweatshirt is significantly back ordered and offers store credit.
Emailed SG 04/12/2022 stating that it has been 2 months since I placed my order and requested full refund. Retailer states sweatshirts did come in but not my size. Offers store credit.
I reply 04/14/2022 that I do not want store credit nor do I want to wait any longer for the merchandise that I paid for. 04/14/2022 Kelsey Cook responds that she has put in the request for the refund with her team.
04/20/2022 I email Southern Grit for an ETA on refund.
04/21/2022 Kelsey responds that she put in for the refund the week before and that the sweatshirts should be coming in soon so if I want it to let her know. I did not let her know. I do not want the shirt or to deal with them any longer. It is now 05/03/2022 and I still have not received the refund.
$36.69 might not be a lot of money but I think it's the principle of the matter. I have had to continually email this "boutique" for months to beg for an item that I paid for.
4 May 2022
Unprompted review
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