Revelry Reviews 

118
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, featuring prompt responses and extremely helpful staff members who readily assist with returns, sizing questions, and urgent orders. Many consumers also deeply appreciate the stunning dress quality and the incredibly convenient try-on and shipping options available right at home. Some reviewers were not happy with the sizing, mentioning that street sizing differs from standard measurements and some received items that did not fit properly. A few consumers also noted that certain dress options felt confusing, misleading, or less flattering during their selection process.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting exceptionally fast responses, helpful... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the stunning dresses,... See more

Staff

Clients share satisfaction on staff, frequently praising friendly, supportive, and quick to respond team... See more

Order

Customers consistently note positive experiences with order management, frequently praising the exceptionally... See more

Response time

Customers expressed great satisfaction regarding the prompt response time, frequently highlighting the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

i’m very happy that they have a try at home option however their sizing is a little bit crazy to me. I’m normally a size 20 in jeans and XL to an XXL in dresses and through no fault but my own I did n... See more

Company replied

Rated 5 out of 5 stars

I was very stressed about finding the right dress for a wedding while being 2 months postpartum. When I needed to return two dresses and get an order expedited the customer service was one of the best... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience with this company! There was an issue with the bridesmaid dress I originally ordered, and their customer service team was incredibly helpful. They made the return proce... See more

Company replied

Rated 5 out of 5 stars

Revelry is an incredible site. I used revelry for my bridesmaid dresses. Having access for the try on option was fantastic, all dresses came in great shape. When we decided on our final dresses and... See more

Company replied


Company details

  1. Dress Store

Written by the company

Revelry does wedding shopping differently, with home try-on before you buy for bridesmaid dresses, suits and separates. We offer trend-forward styles for people of every size. Our styles start at $149 with high-quality fabrics like satin, chiffon, velvet, and even floral appliqué.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

118 reviews

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4.3

All reviews

(118)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Game changer

The try it on at home is game changer level!! Brilliant. Seamless communication and delivery!

14 June 2024
Unprompted review
Revelry logo

Reply from Revelry

Hi Sara,
Thank you for your kind words - we are so happy to know that the home try-ons made the process easy for you!

Rated 5 out of 5 stars

Great dresses!

My bridesmaids got their dresses from here. They turned out beautiful and great quality. Def order ahead so it can be made and sent. Also got the men their ties and pocket squares here which was awesome bc it matched the girls’ dresses.

8 August 2024
Unprompted review
Revelry logo

Reply from Revelry

Hi Allie,
Thank you for sharing your experience and for making us a part of your special day. We are so happy you were able to select ties and pocket squares to match your bridesmaids' dresses. Wishing you the best!

Rated 5 out of 5 stars

Dresses were perfect

Dresses were perfect! Great quality and so beautiful!

19 July 2024
Unprompted review
Revelry logo

Reply from Revelry

Hi Kaitlyn,
Thank you for the kind review - we are so happy you were pleased with your dresses!

Rated 5 out of 5 stars

Everything about Revelry is amazing

Everything about Revelry is amazing! We utilized the try on process and it was simple and helped us easily decide which style will work the best! We quickly ordered right after the try on process.

22 July 2024
Unprompted review
Revelry logo

Reply from Revelry

Hi Elisabeth,
Thank you for sharing your experience - we are so happy to know that the try on process was helpful for you!

Rated 5 out of 5 stars

Revelry is the best!!!

Revelry is the best!!!! As a bride trying to find bridesmaids dresses for my girls, they made it so easy! I was drawn to their page because they have so many fun and unique bridesmaid dress! I chose the rosette color and had all my bridesmaids pick their style and material. They ordered and shipped with plenty of time before the wedding and I LOVED seeing all the dress together. The dresses are high quality and beautiful. Thank you revelry for being a part of my big day!

26 July 2024
Unprompted review
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Reply from Revelry

Hi Dana,
Thank you so much for sharing your experience! We are so happy to know that you and your bridal party had such a great experience picking out styles that they loved. Rosette is such a beautiful color, we're sure everyone looked lovely standing next to you! Wishing you all the best!

Rated 5 out of 5 stars

Revelry Rocks!

Wow!! What a wonderful experience we had with Revelry! We were able to take advantage of the try on at home to choose the perfect bridesmaid dress for my teenage daughter! The process was so simple, convenient and affordable! She chose 5 dresses to try in 2 sizes to find her perfect fit! She is so excited and looking forward to the arrival of her dress for the upcoming wedding!

8 August 2024
Unprompted review
Revelry logo

Reply from Revelry

Hi Stephany,
Thank you so much for the kind words! We are so happy that we could make this an easy process for you and your daughter. We hope you have a great time at the wedding!

Rated 5 out of 5 stars

Great customer service

One of my bridesmaids dresses came in and was a little too small. Revelry gave her ways she could alter the dress to fix and even offered to send extra fabric to her if needed for alterations. I had a great experience.

1 August 2024
Unprompted review
Revelry logo

Reply from Revelry

Hi Karley,
Thank you for sharing your experience! We are so happy that our team was able to help offer some solutions for your bridesmaid.

Rated 5 out of 5 stars

Luxurious Bridesmaid Dresses

I recently had the pleasure of ordering bridesmaids' dresses, ties, and color swatches from Revelry for my upcoming wedding, and the experience was fantastic. The process began with the home try-on for the bridesmaids' dresses, and I was immediately impressed by the selection. The quality of the dresses and the variety of styles were exceptional, and I found the perfect dress that complements every body type in my bridal party.

The online ordering process was seamless and user-friendly, making it easy to select and customize options. The try-on party was a success, and Revelry was accommodating in sending the dresses in the necessary sizes for the weekend.

The color swatches arrived promptly and accurately represented the online images, which greatly assisted in finalizing our color scheme. The range of styles and colors for the bridesmaids' dresses was impressive, and seeing the shades in person was invaluable.

The quality of the dresses and ties surpassed my expectations, with luxurious fabric and impeccable craftsmanship. Customer service was attentive and efficient, quickly resolving any minor shipping or product issues that arose. It was a relief to have one less thing to worry about as a bride.

Overall, Revelry made the process of selecting and ordering wedding attire a breeze. I highly recommend them to anyone seeking stylish and high-quality options for their special day.

8 August 2024
Unprompted review
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Reply from Revelry

Hi Cindy,
Wow - thank you so much for the thoughtful review! We are proud to offer a wide array of colors, styles, fabrics, and sizes. We understand how important it is to not only bring your vision to life, but also to make sure your bridal party looks and feels their best! Your recommendation means the world to us. Thanks again and best wishes!

Rated 5 out of 5 stars

Wonderful company

Went through them for our bridesmaids, flower girls and ties for the groomsmen! We had no issues as the customer service team does an impeccable job!

20 July 2024
Unprompted review
Revelry logo

Reply from Revelry

Hi Madelyn,
Thank you for sharing your experience - we are so happy that you found the perfect Revelry items for your bridal party and that our customer service team was helpful! Wishing you all the best!

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. Revelry has the WORST customer service, they take 0 fault for everything and the fact they don’t offer returns when dresses start at $180+ is crazy. I reached out to customer service as we order 4/5 bridesmaid dress from them after comparing the 5th dress to their color swatch and surprise, the 4 dresses we ordered came out a different color from the original swatch. We reached out to get assistance ONLY to try and expedite the shipping of the 5th bridesmaids dress that now has to order because of revelrys swatch not matching the dresses they made and they refused to help until they can prove themselves in the wrong. We weren’t even asking for money off but in the sheer sense of time there is no way we can get this last dress in without them assisting in expediting shipping but they refuse and are going to take their time obviously coming up with a reason to explain why they are not at fault and leaving us without a dress. For brides not looking for more added stress to their wedding I recommend shopping elsewhere. Especially when quality does not match cost. (Check the website reviews for those! )

23 July 2024
Unprompted review
Revelry logo

Reply from Revelry

We are so sorry to hear that you've had a frustrating experience. We know how important it is to have the perfect color for the big day, and we are always happy to look into any concerns regarding Revelry products.

While we cannot be responsible for the color, quality, or fit of a garment from another company, we want to ensure that the 4 Revelry dresses your bridal party ordered are the correct color. It looks like our Quality Assurance team has reached out to your bridal party offering help, and they are still awaiting responses.

Rated 1 out of 5 stars

Where do I begin

Where do I begin? The at home try on dresses are MUCH better quality than the actual dress you purchase. We ordered 9 bridesmaids dresses for my oldest daughters wedding and most of them had issues. The biggest issue was with my youngest daughters dress. It was WAY too short (even though the measurements I sent were dead on), the seam that runs down the back of the dress was crooked, the sequins shed all over the place, the side zipper was too close to the material of the dress and would get snagged when zipping up, and the solid piece under the sequins was longer than the sequins overlay! the whole dress was a disaster.
The customer service of this place is horrific. As a Manager of a luxury car dealership I wouldn't have a job if I treated paying clients as poorly as this company. They were very dismissive about the quality of the dress even though ALL of the defects were clearly shown in the photos I provided. I was simply told you can pick a "similar" replacement dress from our warehouse which will arrive in time. As I explained that ALL of the bridesmaids were the same and how stupid would it look if one had a completely different dress...they could give two sh!&$ I tried to be very pleasant, I explained that this WILL ruin my daughters wedding, and even offered to pay whatever it is I needed to pay to have another one made and express shipped. NOPE! Denied! I received a canned response via EMAIL because we all know how people hide behind their keyboards. Then to add insult to injury they offered to refund me 15% if I returned the dress. There was ZERO empathy from this company, no realistic solution offered...nothing. I couldn't even speak to a supervisor...I received this response, again via email, when I asked for a supervisor to call me: "I understand you have requested to speak to a supervisor, Any decisions regarding exchange/cancellation/etc have been made with the oversight of the manager and director, in accordance with our stated policies so we will not be escalating this issue further"
This is a horrible business! Clearly I am not the only person with this experience. I will shout from the rooftops to everyone I know to never purchase from this company, ever! Thanks for nothing Revelry!

8 July 2024
Unprompted review
Revelry logo

Reply from Revelry

Hi Angela,
We are so sorry to hear that you've been disappointed in your experience with us. We understand and appreciate the trust that our customers put in us to provide a beautiful dress for their event. We also take our customer service very seriously, so any concerns like yours are fully investigated.

In reviewing the email communication you had with our team (20 messages back and forth), only one dress was mentioned, of which our team requested photos and measurements to identify any problems as well as possible resolutions. Based on the photos provided, an error in production could not be identified. Our representative explained this and stated multiple times that they still wanted to help and offered an exchange for a dress we had in stock. This unfortunately would not work, based on the inventory we had available and the style you needed. You then requested a partial refund. Our agent offered a 50% refund, which seemed to be an agreeable resolution.

Again, we are sorry for the disappointment - we strive to provide a great experience and help whenever possible.

Rated 1 out of 5 stars

My dress was not delivered

My dress was not delivered. When I called, they said there is nothing they can do as I didn't purchase protection.

Funny it does not allow you to reply to your comment. And as I explained there was not enough time to order another dress which I made very clear, so I had to shop elsewhere. Your company still refused to do anything about it even after explaining that. Completely poor customer service and as I said before I will NEVER shop here again and will warn everyone.

17 April 2024
Unprompted review
Revelry logo

Reply from Revelry

Hi Samantha,
We are so sorry you have been disappointed in your experience. Our team explained that without shipping protection we were unable to offer a refund; but we did offer to help you find another dress from our warehouse. Please feel free to reach back out to us directly if you would like for us to help you find a suitable replacement.

Rated 1 out of 5 stars

Don’t use Revelry

I purchased the at home try on dress and it fit perfect so I purchased the dress in the same size and style. My dress came and the fit was completely different. The cup sizes were insanely larger so big that the dress caved in since my boobs could not fill out the cups. I couldn’t even fix the dress with alterations because they could not put smaller cups in they could only add more to fill in the space so it wouldn’t cave in. I did that and it still caved in. That shows you how big these cups were. I can’t believe they have an at home try on option that serves no purpose because the dress they actually send you isn’t the same fit. I’m so upset and have to have triple DDD cups on my sisters wedding day when I wear an A cup. Would never ever recommend this company since I didn’t get a full refund.

11 April 2024
Unprompted review
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Reply from Revelry

Hi Brooke,
Thank you for reaching out - we are so sorry to hear that you were disappointed in your experience with us.

Because our items are made to order, they are final sale. This is explained throughout the ordering process. I see that you have been in communication with our Quality Assurance team (emails attached), and that after offering a full refund if you returned the dress (which you explained would not work since you did not have time to find another dress), they offered a 50% refund because you were unhappy with how the cups looked. This was initially an agreeable resolution, so the refund was issued. After you had a chance to visit a tailor, they stated they were not able to alter the dress in the way you hoped, so you asked us to refund you the cost of the home try on. We issued a refund in the amount of the home try on dress that was the style you ordered, since you felt it did not fit the same.

We know how important it is to look and feel your best when you are a part of someone's very special day, especially when that someone is your sister. For that reason, our team has issued multiple refunds for you, and we are unable to issue any further refunds or credits.

Rated 1 out of 5 stars

They cannot handle inventory demand

Their packages are easily stolen because they ship the dresses in a boutique-looking pink box. Mine was stolen and their refund/replacement policy is trash. I begged for a replacement in time for my sisters wedding and they would not even work with me. I can’t even get a replacement in time or match anyone else and they could care less. They would not even let me talk to a manager. When I requested a refund through my credit card they would not even work with them to help me out. Their turnover rate for making a dress is awful (10-15 weeks) and they just cannot produce inventory at the rate weddings require. Never buy from them. If anything is wrong with the dress they will not be able to replace it in time.

They could not replace my dress in 5 weeks. Not sure how you run a bridesmaid dress business where you are unable to plan for the inevitable. You pretend to care about women but clearly you only care about money.

9 February 2024
Unprompted review
Revelry logo

Reply from Revelry

Hi Valerie,
We are so sorry that you did not receive your package. Since FedEx did provide proof of delivery at your apartment's package room, we unfortunately cannot be responsible for the package. As explained by our representative, we checked our small inventory of dresses that we have on hand, but we do not have the color you need. Our made to order items do require a production lead time. Because the date of your event is less than a week away, there is not sufficient time to have a new dress re-made. Because the dress was delivered to your apartment complex's office, we recommend working with them to see how the package can be located.

Rated 1 out of 5 stars

Bridesmaid dress arrived with a stain…

Bridesmaid dress arrived with a stain and messed up hem. They agreed, but would do nothing to replace with the same dress. Suggested I wash a satin gown to remove the stain....

1 March 2024
Unprompted review
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Reply from Revelry

Hi Wendy,
We are so sorry that you were disappointed in your experience. We stand behind the quality of our dresses, and in the event there is a concern or error, we always want to do everything we can to help. It looks like our quality assurance team did explain that we ordinarily would re-make your dress, but because of how quickly the wedding was approaching, we unfortunately did not have enough time to re-make the dress. We have a small inventory in our office and did offer to replace with one of those dresses, but we were not able to issue both a refund and send a replacement dress as you requested. Our fabric is designed to be machine washable, so that solution was offered when you stated you would rather take the partial refund and keep your original dress.

Rated 1 out of 5 stars

This company offers beautiful and…

This company offers beautiful and extravagant dresses, but unfortunately, their customer service is not up to par. Despite being a loyal customer for almost a year and purchasing several wedding dresses, when one of my dresses got stolen, they were unwilling to assist me with the matter. I would advise others to spend their money on a business that prioritizes customer service over profit.

10 October 2023
Unprompted review
Revelry logo

Reply from Revelry

Hi Shanté,
We are so sorry that you have been disappointed in your experience with us. As explained in our email conversations, we are not responsible for lost or stolen packages. However, we understand the importance of having your dress on time, so we have helped as much as we can given the circumstances. We filed a claim with FedEx on 11/2/23, and the email reference number was provided to you. We have not been given a claim number from FedEx.

Additionally, we complied with the chargeback you submitted with your bank. On 1/10/24, the chargeback was resolved in your favor, so you have already received a full refund, regardless of the outcome of the FedEx claim.

Again, we are sorry that you have been disappointed in your experience; we have done everything possible to assist in this unfortunate situation.

Rated 1 out of 5 stars

Don't Use Revelry for Bridesmaid Dresses

I was disappointed with my Revelry experience and attempted to leave a review on their website but it was never posted... so beware that they don't post negative reviews. A couple of things went wrong with my purchase. First, they sent my dress to the wrong address and it was very complicated trying to get it sent to me. Thankfully the person that received the dress shipped it back (already opened and crumpled up) or I wouldn't have had a dress for the wedding since it was made to order and couldn't be remade in 6 weeks. I wouldn't order anything from this company for a wedding unless it is 6 months ahead of time.

I was also disappointed with the quality of my dress, the dress they sent me to try on was in black and I never received the color swatches that I ordered. The dress in black looked good but the sage colored dress did not look the same because you could see the whole outline of the pads in the chest. It seems very difficult to sell made to order dresses when you cannot try on the dress in the color you intend to order. I had to wear a shaw throughout the wedding to hide the top of the dress. My seamstress charged me extra because the dress was made uneven at the bottom and I had to rush the alterations due to the very late delivery. Overall, I have ordered bridesmaid dresses in this price range from companies that use much better quality materials and have backup dresses in case something goes wrong.

11 November 2023
Unprompted review
Revelry logo

Reply from Revelry

Hi Paige, We are so sorry that your experience was disappointing. We know how important it is to have your dress in a timely manner, especially when you ordered your dress to have in plenty of time before the wedding. We are still working with our shipping carrier to understand what happened with your order - inexplicably, the address was changed while the package was in transit. We have a very small inventory of dresses that can be used in emergencies, but unfortunately we did not have any that would have been a suitable replacement for yours. We acknowledge that waiting for your dress to be returned to us was not ideal, and for that we are sorry. Additionally, we are passing along your feedback about the pads being visible in this particular style/color combination. If you can provide our team with more details about your swatch order, we are happy to look into our options.

Rated 1 out of 5 stars

never received

Myself and another bridesmaid ordered dresses in May for a November Wedding. The maid of honor paid extra for try on service and never received her dress. Revelry stated they would be unable to make another dress in time for the wedding and asked us to reconsider the brides choice of color. I asked if my dress could be canceled due to their inability to make the dresses ordered. They said no and put my order on hold until after the wedding occurred. Still have not received my dress and the wedding is passed. We ended up ordering our dresses from Azazie and they worked perfectly. This company is a fraud and does not send the product that is purchased.

There was only one credit card dispute that ended on 7/11/23 and you did not ship my dress until after the wedding occurred 11/6/23. Had you not lost the Maid of Honor's dress and stated it could not be made again, there would have been no need to ask for a cancellation, as we chose your company for the dresses. This has been a truly terrible experience that was completely due to your companies incompetencies to deliver 2 out of the 3 dresses ordered.

3 May 2023
Unprompted review
Revelry logo

Reply from Revelry

Hi Erin,

We are so sorry that you are disappointed in your experience with us.

We never state that our dresses are "custom;" rather we explain on each product page that they are Made to Order, which means the fabric is cut for your dress when you submit the order.

Our team has been in communication with you since June of this year. Your initial request to cancel your order was unfortunately denied because your dress had been in production for a month at that point. You filed multiple credit card disputes, and any open disputes prevent us from being able to ship orders. This was explained in an email on August 29, 2023.

On October 21, 2023, you requested tracking information for this order since the dispute should have been closed. The order was shipped via FedEx and was delivered on 11/6/23.

Due to the unusual circumstance of having multiple credit card disputes, your order was held for longer than normal, which was explained to you.

As explained in the reply to your previous complaint, we are happy to work directly with the maid of honor on their unique situation.

Rated 1 out of 5 stars

Horrible customer service

Ordered a bridesmaid dress for my best friends wedding. The fed ex company left my package outside my apartment building instead of leaving it inside. Someone now has either stolen it or it is lost. When I called to Revelry and asked for a refund or a new delivery they said they don’t handle lost or stolen items. HHOW RIDICULOUS?!? What kind of company doesn’t give refunds for stolen or lost items when it’s not the customers fault? Company is a total scam. Now not only am I out a dress I’m out over $200.

21 September 2023
Unprompted review
Revelry logo

Reply from Revelry

Hi Kimmy,
We are so sorry to hear that you have been disappointed in your experience with us. While we cannot be responsible for lost or stolen packages, we do everything we can to help. We know how important it is to have your dress for the big day. Because of the short amount of time between the time you contacted us and the wedding, we are not able to re-make a dress. After filing a claim with FedEx, our team did identify a suitable replacement dress for you to purchase, and after the FedEx claim is resolved, we would be able to offer a refund.

Rated 1 out of 5 stars

Company hates its customers

I’ve spend thousands of dollars with them and they do not care one bit for their customers. I was about to place a large order for pj sets and prior to I had called in to make sure there were no promotions currently or upcoming I had been missing, they told me no that they were a new product so they wouldn’t have any promotions on them. Only to find out a week later that they ran a huge promotion on them that would have saved me $150. So they lied and I’m out hard earned money I could have easily saved. As a bride this is a huge discount needed as everyone knows how expensive weddings can be. When I contacted them asking them to apply it they declined saying they can’t apply a discount retroactively lol which is false. Don’t shop here they just want to bleed you dry and don’t care about anyone giving them business.

5 September 2023
Unprompted review
Revelry logo

Reply from Revelry

Hi Stephanie,
We are so sorry to hear that you have been disappointed in your recent experience with us. In reviewing the recording of your phone call (August 9), the representative you spoke with explained that as a new product, there was not a discount policy set up, but it could change in the next few weeks. Your order was also placed on August 9, as you expressed that you needed the pajamas quickly for your October wedding. On August 31, we did begin a promotion on select pajama pieces. Considering the production time required for these pieces, it is possible that had the pajamas been not been ordered til August 31, they might not arrive in time for your wedding. Again, we are sorry that this was frustrating or disappointing - there was no malicious intent on our end, and we truly do care about our customers and strive to provide an excellent experience.

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