I first started using Remi a few years ago after getting tired of the expensive night guards from my orthodontist - not covered by insurance, either way too thick or too thin, and inconvenient appoint... See more
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Remi is a direct-to-consumer sleep and wellness company.
50 Francisco St, Suite 275, 94133, San Francisco, United States
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Great communication and customer service throughout the experience. Seems to be a great product. I did have an initial issue with fit, but the team has been so responsive in helping me with that and sending out a new one that fits.

Reply from Remi
I have had 4 sets of Remi mouth guards. While I have enjoyed sleeping better and not grinding so much when you get a new pair they just hug your teeth and feel great. When I first got them I had trouble getting them fitted so they arranged a video call for me and taught me how to get a perfect fit. Since then I look forward to every new pair. Over time they get a little looser and a new pair always feels nice and snug.

Reply from Remi
They trap you in a subscription and make it impossible to cancel. I received 1 set of night guards over 2 years ago and have had to fight them every 6 months since. Every 6 months I get an email saying my order is set to ship, I call them and tell them I don't want it, didn't want the subduction, cancel it all! They say something along the lines of you'll be charged $1xx if you cancel now. But if I except this order it'll be the $89 and then the subscription will be cancelled. Cool, do whatever but I don't want have to do this again. That happened twice and I have never ended up getting the night guards. 6 months ago I got the email again that my order is shipping so I called and said cancel it all.. for real this time. She said she did, refunded me $40 🙄 and cancelled the order. Well here we are, again with the same email, same subscription, same BS. This time, they have an AI chat person vs real person. I give it all the info, tell it to cancel the subscription. It sends a couple of offers to try to get me to stay, I say no, it then says my request is submitted and it's been sent for REVIEW! Why does my cancellation request have to go for review?? I'm now hundreds deep in this freaking company and I have still only gotten the 1 set of mediocre night guards. Just let me free already!

Reply from Remi
Just received my first order of night guards. The process was super easy. I loved being able to speak directly with a rep that walked me through the process for the imprints of my teeth used to make the guard. It did take longer than going through my dentist but the price was worth it. They fit great.

Reply from Remi
My old guard kept slipping around, and I worried it wouldn’t protect my teeth. The Remi guard stays secure all night. I can finally sleep without it moving or feeling annoying.

Reply from Remi
First night 🙌 less jaw soreness today! Thanks to Remi!

Reply from Remi
I purchased a night guard set to form the guards. The set had 2 sizes to chose from. There were written instructions and a video explaining how to fit them. Sent pictures to be accepted. Had to send another set to be approved. Actually this was good to make sure good fit. Have been informed along the way of what is happening with them. These were from Remi.com. Very good company to deal with.

Reply from Remi
I have been using Remi night guards for years! They are great - I grind in my sleep so it’s really nice to get new ones shipped to me quickly when there’s wear and tear

Reply from Remi
Remi night guards are great. The process is simple, they send you molding kit, you send back and then your set. I've been using them for years since they are easy to wear to sleep and no discomfort. A lot cheaper that the ones i received at the dentist before.

Reply from Remi
I had excellent customer service. When my new mouth guards were I bit too tight and uncomfortable, I reached out to customer service, and after sending a video and picture of my guard, they were able to make the appropriate modifications. I received the new guards today and they fit much better.

Reply from Remi
Night-guards made by a dentist are more expensive than I wanted to pay, but I wanted to start preserving my teeth from nightly grinding. I heard about Remi on a podcast and checked it out. When I received my impression kit, I tried to make them without a zoom session, but the first try wasn't good enough. Remi patiently sent me a free second kit, and the dental professional on the zoom walked me through it. Everyone I spoke with at Remi were very professional and helpful. When I received the night-guards, I was really pleased with the result. They are thinner and softer than the night-guard I had 15 years ago, but easier to use--to drink water or to talk when they in one's mouth. For the price, you can't beat the experience and the quality.

Reply from Remi
I was honestly worried the order process would be complicated or that something might go wrong. To my surprise, everything was smooth and clearly explained from start to finish. I received timely updates, and support was quick to help when I had questions. On top of that, the guard fits great, which made the whole experience even better.

Reply from Remi
I worried ordering online would be a hassle if something went wrong. REMI support was patient, friendly, and super helpful. :) My guard fits perfectly and I actually enjoy wearing it at night.

Reply from Remi
I was nervous I’d mess up my impressions and waste money. REMI sent extra kits and guided me carefully through the process. The final guard fits like a glove so faaar and is very comfy to wear.

Reply from Remi
It was seamless and completely custom! Customer support has been amazing — my night guard fits perfectly & has lasted longer than ANY other OTC i have tried. They fit perfectly & my jaw pain has decreased since trying them.

Reply from Remi
I seriously love my Remi night guards. The whole process was way easier than I expected. They send you the kit, you do the impressions at home, send in pictures for approval, and then mail everything back. Super straightforward.
They sent me two custom night guards, and they’re really good quality—definitely not flimsy. They’re firm and durable, and they fit comfortably.
I’ve had mine almost a year and it’s held up way better than the one I got from my dentist. I’m a heavy grinder and I used to wear a hole through my dentist guard in about six months… but my Remi guard is still going strong.
It’s also a lot cheaper than going through the dentist, and honestly I’m just really impressed with the results. Highly recommend!

Reply from Remi
Great pricing and helpful crew! My mouthguard fits great, and the team was great helping me get fit and answer any questions.

Reply from Remi
I have been using Remi for a few years now and love it so much that I have joined their subscription program so I don't have to worry about reordering. They walk you through the impressions process step-by-step, and one time they even set up a video call with someone to help me when I wasn't sure I was doing it right. I am glad I found Remi as it's saved me a lot of money and headaches (literally!).

Reply from Remi
The retainers were great, but the customer service was a nightmare. Multiple mistakes with the order, the billing and endless emails that did not resolve the issues.

Reply from Remi
May be the BEST Mouthguard I will ever see! Perfect fit, lean and clean, and the service is always excellent! TWO THUMBS UP!

Reply from Remi
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