Shop Prestige Reviews 46

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, noting their excellent quality and how accurately they are described and pictured online. Many people highlight the exceptional service, finding the staff to be very helpful, knowledgeable, and trustworthy, often going above and beyond to assist with inquiries and provide updates. The delivery service is frequently commended for its speed and efficiency, with many items arriving the next business day, well-packaged, and with all necessary documentation. However, some customers also noted occasional issues, such as a missing original box during delivery or a watch with an unforeseen problem that required fixing. While these situations were generally resolved to the customer's satisfaction, one reviewer mentioned a less positive energy from a staff member upon entering a store.

What people talk about most

Product

Clients share positive opinions on product quality and accuracy. Many reviewers express delight with their... See more

Staff

Consumers consistently find staff to be professional, helpful, and knowledgeable. Many reviewers praise the... See more

Service

People report positive experiences with service. Customers consistently praise the timely and efficient... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Quality

Users describe positive interactions with quality. Customers are delighted with their purchases, such as... See more

Based on these reviews

Rated 5 out of 5 stars

Beautiful bag with next business day delivery. Can always get to speak to someone about items available for sale online & are always more than happy to transfer items to a branch convenient for viewin... See more

Company replied

Rated 5 out of 5 stars

Great experience with prestige. Bought a breitling transocean online,obviously not having seen the watch physically I was a little apprehensive but I didn't need to worry.the watch was described... See more

Company replied

Rated 5 out of 5 stars

Pre-owned ring purchased, its absolutely stunning in fantastic A class condition. Efficient, service from staff supplying extras photos of the item, i asked for before purchase. Packaged very well, a... See more

Company replied

Rated 5 out of 5 stars

I bought a pre-owned item from them and one of the original boxes went missing during delivery. They were helpful throughout the whole process and find me a replacement. Really appreciate their effort... See more

Company replied

Rated 4 out of 5 stars

Overall a great experience but I must note, the energy wasn’t the most positive from one of the staff when I first walked in to the Manchester store. I am a psychologist by profession and specialise i... See more

Company replied

Rated 5 out of 5 stars

The customer service was exceptional. I purchased a watch which, unbeknownst to Prestige had a small issue. They offered me a refund but I asked them to get it fixed as I really liked the idea w... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my necklace. Looks exactly like the photo. Alexandra helped me and made sure it arrived next day signed for post. Wouldn’t hesitate to recommend this company. Janice

Company replied

Rated 5 out of 5 stars

Purchased Tudor watch, whilst originally concerned over purchasing an expensive item, online with only photos to go off, I decided to trust sales agent Maria, and purchased, watch arrived, next... See more

Company replied

Rated 5 out of 5 stars

Kady was great to deal with, a few quick phone calls and e mails and within 24 hours my wife’s Cartier Bangle was on her wrist. Very professional but personal experience.

Company replied

Rated 5 out of 5 stars

I highly recommend ShopPrestige/ Prestige Pawn Brokers! I recently purchased an Hermes bracelet that I've been looking for and am very happy with my entire purchase experience, correspondence and the... See more

Company replied

Rated 5 out of 5 stars

From the start I was apprehensive purchasing an expensive item from a shop I had not heard of. So glad I did, the watch is superb, excellent pricing and very fast delivery. Cannot recommend them enou... See more

Company replied

Rated 5 out of 5 stars

Second purchase! Excellent service. Haven't opened the box yet but I've every confidence it will be perfect. Would highly recommend. Thank you.

Company replied

Rated 5 out of 5 stars

Its easy to order, things arrive super quick and beautifully packaged straight to your door. Overall excellent service. Will definitely purchase again off them...

Company replied

Rated 5 out of 5 stars

The staff are excellent and very helpful. They are really knowable about their products. The items are sent by special delivery and arrive next day. I would highly recommend them

Company replied

Rated 5 out of 5 stars

I made a purchase for a lovely 3ct diamond ring as a treat. The whole experience was great and the staff were extremely helpful with any information I requested.

Company replied

Rated 5 out of 5 stars

I recently purchased a pre-loved Cartier bangle and couldn’t be happier with the experience. The communication throughout was very professional, clear, and reassuring. Maria was excellent — friendly a... See more

Company replied

Rated 5 out of 5 stars

Just made another purchase from Prestige and we are not disappointed. The item is excellent, just as described with all the associated paperwork. The service from Maria exceeded expectations. Would... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service, very helpful and prompt at answering questions! My bangle is beautiful and arrived so quickly. I love it!

Company replied

Rated 5 out of 5 stars

Bought an Omega Speedmaster watch at a really great price. Super fast delivery and a pleasure to deal with.

Company replied

Rated 5 out of 5 stars

Excellent service product arrive quickly and was just as described will buy from them again

Company replied

Rated 5 out of 5 stars

Great experience with Prestige! The ring quality is exceptional, beautifully crafted, and exactly as described. The buying process was smooth and professional, Maria was fantastic. Highly recommend Pr... See more

Company replied

Rated 5 out of 5 stars

Great timely service. The watch was exactly as advertised and the staff were very helpful with a query I had prior to purchasing. Will definitely be a returning customer.

Company replied

Rated 5 out of 5 stars

Always great service and the most recent order is no exception. Always very happy with purchases

Company replied

Rated 5 out of 5 stars

Great service, helpful team. Kept well informed of each step right up to delivery.

Company replied

Rated 5 out of 5 stars

I have purchased several times with this company, excellent service always next day delivery with Royal Mail, they are very helpful with any questions I have, putting items on for me and sending pictu... See more

Company replied

Rated 5 out of 5 stars

Communication with staff member Alexandra was excellent, everything she said about my purchases was perfect, she was very helpful & efficient , kept in touch right up until items were delivered.

Company replied

Rated 5 out of 5 stars

Great shopping experience. Fast and accurate delivery and prompt communication! Will shop from them agsin!

Company replied

Rated 5 out of 5 stars

Great communication,fast delivery and all relevant authenticity checks paperwork for peace of mind included. Very happy with my purchase.

Company replied

Rated 5 out of 5 stars

my necklace came nice and quick and was nicely sent

Company replied

Rated 5 out of 5 stars

I love my diamond pendant. It is exactly the same as on the website.It was a great experience due to the professionalism and friendliness of the team. It was seamless from beginning to end would defin... See more

Company replied


Company details

  1. Jewelry Store
  2. Handbags Shop
  3. Jeweler
  4. Jewelry Buyer
  5. Watch Store

Written by the company

Shop Prestige specialises in pre-owned authentic luxury goods, including designer handbags, luxury watches, jewellery, art, and more from brands like Rolex, Omega, Chanel, and Louis Vuitton. With decades of experience, every item is rigorously authenticated by our expert team to ensure quality and peace of mind, and a full refund guarantee is offered if authenticity is not met. Shop online or in-store and discover exceptional savings on genuine luxury pieces, with personal service on buying, selling, and asset loans. Contact us today to explore our ever-changing catalogue or visit for tailored advice.

14 Days Returns

You are in safe hands!

We want you to be completely satisfied with your online purchase. If you’re not happy with your item(s) for any reason, you can return or exchange them within 14 days of receiving your order for a full refund , so you can buy with confidence from Prestige.

Contact info

New Pre-loved Arrivals Every Week

Shop the lastest Pre-loved Luxury Handbags, Watches & Jewellery online

4.8

Excellent

TrustScore 5 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mint.

Great experience with prestige.
Bought a breitling transocean online,obviously not having seen the watch physically I was a little apprehensive but I didn't need to worry.the watch was described as excellent but in fact it was mint,not a mark on it.
Watch was with me in 24 hours.
Alexandra kept me up to speed with emails.
Happy to recommend. Thank you.

29 July 2025
Unprompted review
Shop Prestige logo

Reply from Shop Prestige

We thank the Client for their 5 star review and hope they are enjoying their new purchase.

Rated 5 out of 5 stars

Tudor black Bay 58

Purchased Tudor watch, whilst originally concerned over purchasing an expensive item, online with only photos to go off, I decided to trust sales agent Maria, and purchased, watch arrived, next day as described. As new condition and a great price, I would use again and highly recommend.

14 July 2025
Unprompted review
Shop Prestige logo

Reply from Shop Prestige

We thank the Client for their 5 star review and hope they are enjoying their new purchase.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look